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Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2024.

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Click on session titles for full session descriptions. All times noted are in EDT.

Mar 25 Monday | 8:00 am

AI 2027: Digital Labor or Bust--Embracing the Future of Virtual Agents and Digital Assistants

Speaker: Jim Lundy  (Aragon Research)

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session

Track: Communications & Collaboration 2027

Creating Intelligent Meeting Rooms: How AI is Reshaping the Meeting Room Experience

Panelist: Nia Celestin  (DTEN)

Speaker: Roopam Jain  (Frost & Sullivan)

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session

Track: Video Collaboration & A/V

Job Shifting: Where and How AI is Eliminating & Adding CX Positions

Speaker: Robin Gareiss  (Metrigy)

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session

Track: CX/Contact Center

UC and Collaboration Security: Emerging Threats and Responses

Speaker: Irwin Lazar  (Metrigy)

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session

Track: Security & Compliance

What You Need to Know as End User Computing and Unified Communications Overlap

Speaker: Gabe Knuth  (Enterprise Strategy Group)

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session

Track: Collaboration Platforms & UC

Mar 25 Monday | 9:00 am

An Effective Roadmap for E911 Compliance in Your Enterprise

Speaker: Andrew Brown  (Levine, Blaszak, Block & Boothby, LLP)

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session

Track: Security & Compliance

CPaaS and Digital Transformation: What Leaders Need to Know

Speaker: Raul Castanon  (S&P Global Market Intelligence)

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session

Track: CPaaS & Programmable Communications

Case Studies: Keeping Major Contact Center Projects on Track

Moderator: Elizabeth English  (EE and Associates)

Panelists: Robert Wiles  (Nelnet), Luis Fajardo  (Life Extension)

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: CX/Contact Center

Harness the Power of Data for Your CX

Speaker: Nicolas De Kouchkovsky  (CaCube Consulting)

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session

Track: Data & Analytics

Microsoft Teams Copilot: Is It Ready for Your Enterprise (and Are You Ready for It)?

Speaker: Kevin Kieller  (EnableUC)

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session

Track: Collaboration Platforms & UC

Mar 25 Monday | 10:00 am

An Enterprise Leader's Data-Driven Quest for Meaningful Contact Center Insight

Speaker: Sinead Aylward  (Johnson Controls International)

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: CX/Contact Center

Hannover Re Case Study: Focus on Automation Ahead of AI

Speaker: Douglas Tubaugh  (Hannover Re)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: AI & Automation

Innovation Showcase: Customer Experience

Moderator: Dave Michels  (TalkingPointz)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando

Session Type: Breakout Session

Track: CX/Contact Center

The Top 7 UCaaS/Collaboration Compliance & Privacy Issues—And How to Address Them

Speaker: Sorell Slaymaker  (TechVision Research)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: Security & Compliance

Mar 25 Monday | 12:00 pm

AI in the Contact Center

Speaker: Josh Streets  (Scoreboard Group Consulting)

Pass Type: Half-Day Training

Session Type: Training

Decoding Contact Centers: How to Boost Performance and Value

Speaker: Brad Cleveland  (International Customer Management Institute (ICMI))

Pass Type: Half-Day Training

Session Type: Training

Everything You Need to Know as a Microsoft Teams Service Owner

Speaker: Tom Arbuthnot  (Empowering.Cloud)

Pass Type: Half-Day Training

Session Type: Training

Mar 25 Monday | 1:15 pm

Women in Communications: Building an Equitable Career Future for Everyone

Moderator: Lisa Schmeiser  (No Jitter / Enterprise Connect)

Panelists: Danielle Joiner McPherson  (Delta Air Lines), Rose Funes  (Yum! Brands)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training

Session Type: Keynote Panel: End-User Led

Mar 25 Monday | 2:00 pm

Is Gen AI Already Delivering Business Value to Enterprise CX?

Moderator: Sheila McGee-Smith  (McGee-Smith Analytics)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Keynote Panel

Mar 26 Tuesday | 8:00 am

Can Business Mobile Convergence Transform Your Workforce?

Speakers: Adam Holtby  (Omdia), Brent Kelly  (Omdia)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: Collaboration Platforms & UC

Contact Centers/CX 2027: What Will Drive the Market

Speaker: David Myron  (Omdia)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: Communications & Collaboration 2027

Medtronic Case Study: Use of Conversational and Generative AI in Enterprise Omni Channel Contact Services

Speaker: Michael Altieri  (Medtronic)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: CX/Contact Center

Meet the TADHack Open 2024 Winners: Innovations in Programmable Communications

Speaker: Alan Quayle  (TADHack, TADSummit)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: CPaaS & Programmable Communications

Working Across Organizations to Deliver End User Experience

Speaker: Terry Herring  (Fannie Mae)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: Employee Experience

Mar 26 Tuesday | 8:30 am

Post-Session Networking: Working Across Organizations to Deliver End-User Experience

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Post-Session Networking

Track: Employee Experience

Mar 26 Tuesday | 8:45 am

Post-Session Networking: Medtronic Case Study

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Post-Session Networking

Track: CX/Contact Center

Mar 26 Tuesday | 9:00 am

They're Heeeere – Generative AI Self-Service Applications...Are You Ready?

Speaker: Max Ball  (Forrester)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: CX/Contact Center

Vertical Focus: Communications Strategy for Government Entities

Speaker: Michael Butler  (Palm Beach County)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: Vertical Industry Focus

Mar 26 Tuesday | 9:45 am

Enterprise Keynote Panel: What's the Future for Collaboration and CX Technology--and How Will You Get There?

Moderator: Eric Krapf  (Enterprise Connect / No Jitter)

Panelists: Monica Lim  (Experian), Carlos Quintero  (AdventHealth)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Keynote Panel: End-User Led

Mar 26 Tuesday | 10:30 am

Microsoft Keynote

Speaker: Nicole Herskowitz  (Microsoft)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training

Session Type: Keynote Address

Mar 26 Tuesday | 11:05 am

Cisco Keynote

Speaker: Javed Khan  (Cisco)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training

Session Type: Keynote Address

Mar 26 Tuesday | 2:00 pm

Agent Assist and Virtual Assistants: How are Companies Supercharging their Agents?

Speaker: Robin Gareiss  (Metrigy)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: CX/Contact Center

UCaaS Case Studies: How Your Peers Made the Migration

Moderator: Melissa Swartz  (Swartz Consulting)

Panelists: Steve Panton  (Gannett Fleming), Brian Harrison  (Broward College)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: Collaboration Platforms & UC

Video Case Studies: Challenges & Opportunities in Deploying Conference Rooms

Moderator: Andy Howard  (Howard & Associates)

Panelists: Sagar Modi  (Cushman & Wakefield), Kevin Cigler  (MITRE), Steve Jarusinsky  (Keurig Dr Pepper), Justin Senseney  (National Institute of Standards and Technology)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: Video Collaboration & A/V

Where's the Value in UC&C for Different Vertical Industries?

Speaker: Elka Popova  (Frost & Sullivan)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: Vertical Industry Focus

Mar 26 Tuesday | 2:45 pm

Post-Session Networking: UCaaS Case Studies

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Post-Session Networking

Post-Session Networking: Video Case Studies

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Post-Session Networking

Track: Video Collaboration & A/V

Mar 26 Tuesday | 3:00 pm

Earthquake Coming: How Convergence is Shaking Up the Conferencing Technology Market

Speaker: Ron Sklaver  (Ernst & Young LLP)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: Video Collaboration & A/V

Redefining Workspaces: WEM Trends that Enhance the Employee Experience

Speaker: Juanita Coley  (Solid Rock Consulting)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: CX/Contact Center

Mar 26 Tuesday | 3:45 pm

Finding the Hidden Value in Your Collaboration Data

Speaker: Beth Schultz  (Metrigy)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: Data & Analytics

Managing the Migration from On-prem to the Cloud 

Speaker: Diane Myers  (Metrigy)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: Collaboration Platforms & UC

Mar 27 Wednesday | 8:00 am

HETMA Session: The UCC Connected Campus - Successful Technology Driven Learning Enterprise

Moderator: Ryan Gray  (Yavapai College / HETMA)

Panelists: Erin Maher Moran  (Johns Hopkins University / HETMA), Michael Ferry  (University of Central Florida / HETMA), Alesia Hendley  (Sennheiser / HETMA)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: Vertical Industry Focus

Reality Check: How Not to Fall Behind in AI

Moderators: Dan Miller  (Opus Research), Derek Top  (Opus Research)

Panelist: Akshay Relan  (Xceedance)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: AI & Automation

The View from IT: Aligning IT and Design for Data-Driven Hybrid Workspaces

Speaker: Craig Durr  (Futurum Group)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: Employee Experience

US Bank Case Study: Optimizing the Conferencing Experience Wherever Your Users Are

Speaker: Walt Henderson  (U.S. Bank)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: Video Collaboration & A/V

Weyerhaeuser Case Study: Maximizing Value and Efficiency--Insights from a Complex CCaaS Migration

Speakers: Ian Hamilton  (Weyerhaeuser), Jon Loane  (Weyerhaeuser)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: CX/Contact Center

Mar 27 Wednesday | 8:45 am

Post-Session Networking: HETMA Session: The UCC Connected Campus - Successful Technology Driven Learning Enterprise

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Post-Session Networking

Track: Vertical Industry Focus

Post-Session Networking: Weyerhaeuser Case Study

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Post-Session Networking

Track: CX/Contact Center

Mar 27 Wednesday | 9:45 am

Zoom Keynote

Speaker: Smita Hashim  (Zoom)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training

Session Type: Keynote Address

Mar 27 Wednesday | 10:40 am

RingCentral Keynote

Speaker: Tarek Robbiati  (RingCentral)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training

Session Type: Keynote Address

Mar 27 Wednesday | 2:00 pm

How CX and EX Integration Can Boost Your Business Outcomes

Panelist: Daniel Ziv  (Verint)

Speakers: Mila D'Antonio  (Omdia), Adam Holtby  (Omdia)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: CX/Contact Center

MedStar Health Case Study: Mobility Management

Speaker: Kristina Russell  (MedStar Health)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: Collaboration Platforms & UC

Navigating the LLM Landscape in UCaaS: Understanding and Leveraging AI-Powered Features

Speakers: Kevin Kieller  (EnableUC), Brent Kelly  (Omdia)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: AI & Automation

Next Generation 911: Are We There Yet?

Panelists: Martha Buyer, Mark Fletcher  (911inform, LLC)

Speaker: Irwin Lazar  (Metrigy)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: Security & Compliance

The Future of Meetings and Meeting Rooms

Speaker: Prachi Nema  (Omdia)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: Video Collaboration & A/V

Mar 27 Wednesday | 3:00 pm

Amerisure Case Study: Improving the Hybrid Meeting Experience with One-Touch Join Meeting Rooms

Speaker: Lori Wodrich  (Amerisure Insurance)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: Video Collaboration & A/V

Conversational Intelligence: How Domain-Specific LMs Should Inform Your Intelligent Assistants

Speakers: Dan Miller  (Opus Research), Derek Top  (Opus Research)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: AI & Automation

Running a Successful RFP for CCaaS Services

Panelist: Shaun Chenault  (Verizon)

Speaker: Julie Gardner  (TechCaliber Consulting)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: CX/Contact Center

UC Plus CC: Making the Integration--And Realizing Its Benefits

Speaker: Blair Pleasant  (COMMfusion)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: Collaboration Platforms & UC

Mar 28 Thursday | 8:00 am

Cloud 2027: How Will Architectures Shift?

Speaker: Zeus Kerravala  (ZK Research)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: Communications & Collaboration 2027

Optimizing Workplace Tech for Enhanced Employee Experience

Speaker: Melissa Marsh  (PLASTARC)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: Employee Experience

Mar 28 Thursday | 9:00 am

Ensuring High Reliability for Enterprise UCaaS and CCaaS

Speaker: Steve Leaden  (Leaden Associates)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: Collaboration Platforms & UC

Enterprise Speech Technology Update

Panelist: Alan Ranger  (Cognigy)

Speaker: Jon Arnold  (J Arnold & Associates)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: AI & Automation

Mar 28 Thursday | 10:00 am

Where is Technology Taking the Employee Experience?

Panelists: Robert Lee Harris  (Communications Advantage), Beth Schultz  (Metrigy), Tim Banting  (Omdia)

Speaker: Lisa Schmeiser  (No Jitter / Enterprise Connect)

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando

Session Type: General Session

Mar 28 Thursday | 11:00 am

Locknote

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: General Session