Enterprise Connect 2025 Schedule
The Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2025.
Please check back frequently, as updated information is added regularly!
Choose your Pass Type at left to see what sessions are available for you to attend. Click on session titles for full session descriptions. All times noted are in EDT.
Welcome to Enterprise Connect 2025: How to Get the Most out of Your Event
Speakers: Eric Krapf (Informa), Winnie Ng (Informa), Will Wise (Informa)
Location: Osceola A
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Location: Sun Lobby
Pass Type: Premium, Training
Session Type: Event Experience and Networking
The Enterprise Connect Bookstore
Location: Osceola Lobby
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
AI-Driven Meeting Rooms: Cutting Costs, Boosting Performance, or Compromising Quality?
Panelists: Kevin Cigler (MITRE), Sam Kennedy (NetSpeek), Tim Albright (AVNation Media)
Speaker: David Danto (TalkingPointz)
Location: Sun A
Pass Type: Premium
Session Type: Impact Summit
Half-Day Training: AI for Business and Technical Professionals
Speaker: Treb Gatte (Marquee Insights)
Location: Sun C
Pass Type: Training
Session Type: Training
Top 10 Cybersecurity Best Practices for Modern Communications Systems
Speakers: Scott Murphy (Data Perceptions), Richard Yarde (Data Perceptions)
Location: Osceola 1 & 2
Pass Type: Training
Session Type: Training
Unified CX Strategy: Bridging the Gaps in Enterprise Customer Interactions
Panelists: Chris Morrissey (Zoom), Elizabeth Tobey (NICE), Crystal Miceli (Talkdesk), Ari Winkleman (Webex by Cisco), Matt McGinnis (Five9)
Speaker: Justin Robbins (Metric Sherpa)
Location: Osceola B
Pass Type: Premium
Session Type: Impact Summit
Building the Connected Office for the Next Generation
Speaker: Aaron Roe (Deloitte Technology, Deloitte US)
Location: Sun A
Pass Type: Premium
Session Type: Impact Summit
Customer Service Blind Spots: Why Leaders Miss the Gaps and How to Fix Them
Speaker: Robin Gareiss (Metrigy)
Location: Osceola B
Pass Type: Premium
Session Type: Impact Summit
First Citizens Bank Case Study: Moving from Infrastructure Management to Business Enablement
Speaker: Abe Smith (SVB A Division of First Citizens Bank)
Location: Osceola A
Pass Type: Premium
Session Type: Impact Summit
Location: Sun Lobby & Osceola Lobby
Pass Type: Premium, Standard, Training
Session Type: Event Experience and Networking
Can Journey Analytics Drive Digital Channel Success?
Panelists: Elcenora Martinez (Genesys), Andy Traba (NICE), Mike Renzon (inQuba), Ben Vesta (Five9)
Speaker: Nicolas de Kouchkovsky (CaCube Consulting)
Location: Osceola B
Pass Type: Premium
Session Type: Impact Summit
KPMG Lakehouse Case Study: Priorities for a Major Upgrade
Moderator: Andy Howard (Howard & Associates)
Speaker: Damon Talley (KPMG)
Location: Sun A
Pass Type: Premium
Session Type: Impact Summit
Think Big, Connect Better: A Case Study on Strategic Growth
Speakers: Brian Honaker (University of Central Florida), Thomas Densmore (University of Central Florida)
Location: Osceola A
Pass Type: Premium
Session Type: Impact Summit
Keynote Panel: Is There a New Model for Collaboration Technology?
Moderators: Jim Burton (C-T Link), Eric Krapf (Enterprise Connect)
Panelists: Graeme Geddes (Zoom), Carlos Quintero (AdventHealth), Mahendra Sekaran (Microsoft), Thomas Kraynak (The Hartford), Akshay Srivastava (RingCentral)
Location: Osceola CD
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Keynote
Location: Coquina Lawn
Pass Type: Premium, Training
Session Type: Event Experience and Networking
Keynote Panel: What's the Case for AI in the Enterprise?
Moderators: Jim Burton (C-T Link), Eric Krapf (Enterprise Connect)
Panelists: Antony Passemard (Google), Ronald Hulen (Fannie Mae), Himanshu Suri (Amazon Connect), Ryan Downing (Principal®), Jay Patel (Webex Customer Experience Solutions, Cisco)
Location: Osceola CD
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Keynote
Microsoft Keynote: Communication & Collaboration in the era of AI
Speaker: Ilya Bukshteyn (Microsoft)
Location: Osceola CD
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Keynote
Luminary Keynote: Mike Massimino, NASA Astronaut
Speaker: Mike Massimino (NASA)
Location: Osceola CD
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Keynote
Location: Sun Lobby & Osceola Lobby
Pass Type: Premium, Standard, Training
Session Type: Event Experience and Networking
Meet & Greet with NASA Astronaut Mike Massimino
Speaker: Mike Massimino (NASA)
Location: Osceola Lobby
Pass Type: Premium
Session Type: Event Experience and Networking
Café Havana Coffee Sponsored by Twilio
Location: Expo Hall - Booth 811
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Cold Brew Sponsored by Infobip
Location: Expo Hall - Booth 1011
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Cookies Sponsored by RingCentral
Location: Expo Hall - Booth 307
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Craft Beer Sponsored by Verizon Business
Location: Expo Hall - Booth 1019
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Location: Expo Hall - Booth 911
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Espresso Bar Sponsored by Webex by Cisco
Location: Expo Hall - Booth 1607
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Location: Florida Halls A - F
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Milk Shakes Sponsored by Spectrum
Location: Expo Hall - Booth 1819
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Popcorn Cart Sponsored by Vonage
Location: Expo Hall - Booth 919
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Premium Lounge Sponsored by Fusion Connect
Location: Expo Hall - Booth 1919
Pass Type: Premium
Session Type: Event Experience and Networking
Pretzel Station Sponsored by ASAPP
Location: Expo Hall - Booth 718
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Location: Expo Hall - Booth 505
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Root Beer Float Sponsored by LeapXpert
Location: Expo Hall - Booth 1328
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Location: Booth #1807
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Wine and Signature Cocktails Sponsored by Nextiva
Location: Expo Hall – Booth 1211
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Level Up Your Customer Experience: Achieve AI’s Compound Value with Genesys Cloud
Speakers: Rahul Garg (Genesys), Tony Lehtola (Genesys)
Location: Solution Spotlight Theatre - Expo Hall, Booth 1501
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
How Seminole Hard Rock embraced voice AI to optimize guest services
Speakers: Damien Smith (PolyAI), Nadir Kiem (Seminole Hard Rock Support Services)
Location: Enterprise Case Study Theatre - Booth 1235
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
Meet, Greet & Repeat: Speed Networking
Location: Speed Networking Booth 1927
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Real Lessons from Implementing the World's First Fully Generative Voice AI Agents in Contact Centers
Speakers: Trent Larson (Parloa), Maik Hummel (Parloa)
Location: Osceola 1 & 2
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
9 Best practices in AI customer service: Realizing the vision of an effortless customer experience
Speaker: Andy Watson (RingCentral)
Location: Solution Spotlight Theatre - Expo Hall, Booth 1501
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
Mastering the Balance of AI and Human Interactions for Seamless CX
Speaker: Edwin Margulies (Nextiva)
Location: Solution Spotlight Theatre - Expo Hall, Booth 1501
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
Location: Expo Hall
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Attendee Breakfast Sponsored by AWS
Location: Sun Lobby
Pass Type: Premium, Standard
Session Type: Event Experience and Networking
The Enterprise Connect Bookstore
Location: Osceola Lobby
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Breaking Through the Fog: Demystifying UC Interoperability
Moderator: Craig Durr (The Collab Collective)
Panelists: Ilya Bukshteyn (Microsoft), Rich Bayes (Cisco), Quentin Esterhuizen (Google), John Stearns (Zoom)
Location: Sun C
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: AV/Video
How to Evaluate CX Solutions Based on AI-Powered Benefit Ambitions
Speaker: Simon Harrison (Actionary Ltd)
Location: Osceola A
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: CX/Contact Center
Securing AI Applications: Strategies to Prevent Attacks and Mitigate Risks
Speaker: Amy Stapleton (Opus Research)
Location: Sun A
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: AI & Automation
Tackling the Data Management Challenge
Panelists: John Finch (RingCentral), Rakesh Bhatia (Twilio), Lou Blatt (Vonage Applications), Terry Ford (World Wide Technology, Inc.)
Speaker: Zeus Kerravala (ZK Research)
Location: Osceola B
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Strategy & Management
The Digital Work Hub Reimagined: What’s Next for Collaboration and Productivity
Panelists: Gary Sorrentino (Zoom), Sanket Amberkar (Google), Mahendra Sekaran (Microsoft)
Speaker: Beth Schultz (Metrigy)
Location: Osceola 1 & 2
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Collaboration Platforms & UC
Can AI Agents Transform Your Contact Center/CX?
Panelists: Chang Chang (Webex Customer Experience Solutions - Cisco), Matthew Clare (Google), Jonathan Rosenberg (Five9), Alpana Bajaj (Microsoft Dynamics 365)
Speaker: Jim Lundy (Aragon Research)
Location: Sun A
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: AI & Automation
Cybersecurity Essentials: Protecting Communications Technology for the Future
Speakers: Scott Murphy (Data Perceptions), Richard Yarde (Data Perceptions)
Location: Osceola A
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Security & Compliance
Don’t Believe the Backlash—Generative AI Will Transform CX Sooner Than You Think
Speaker: Max Ball (Forrester)
Location: Osceola B
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: CX/Contact Center
Is There a Case for a UC/Contact Center On-Prem or Private Cloud Strategy?
Panelists: Lauren Brockman (Bandwidth), Eric Hanson (Mitel), Andy Tatum (Oracle Communications), Ellaury Hernandez (Telefonica), Dave Murphy (IR)
Speaker: Steve Leaden (Leaden Associates, Inc.)
Location: Sun C
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Collaboration Platforms & UC
Universities Case Study: Enabling the Collaborative Campus
Speakers: Jim Oligney (Florida State University), Michelle Reid (University of West Georgia)
Location: Osceola 1 & 2
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Strategy & Management
Location: Sun Lobby & Osceola Lobby
Pass Type: Premium, Standard, Training
Session Type: Event Experience and Networking
Enterprise Keynote Panel: Navigating an Uncertain Future
Moderator: Eric Krapf (Enterprise Connect)
Panelists: Bill Dziura (AAA Northeast), Daragh Mahon (Werner), Ian Trollope (City of Phoenix), Andrew Benson (Envision Radiology)
Location: Osceola CD
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Keynote
Speaker: Smita Hashim (Zoom)
Location: Osceola CD
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Keynote
Enterprise Connect Awards Announcements
Location: Osceola CD
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Keynote
AWS Keynote: AI at the Right Time
Speaker: Pasquale DeMaio (AWS)
Location: Osceola CD
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Keynote
Cisco Keynote: Experiences Amplified - How AI Can Fuel Better Employee and Customer Experiences
Speaker: Snorre Kjesbu (Cisco)
Location: Osceola CD
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Keynote
Location: Expo Floor Lunch Cafes, Booths 227, 2101, 2025
Pass Type: Premium, Standard
Session Type: Event Experience and Networking
Café Havana Coffee Sponsored by Twilio
Location: Expo Hall - Booth 811
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Cold Brew Sponsored by Infobip
Location: Expo Hall - Booth 1011
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Cookies Sponsored by RingCentral
Location: Expo Hall - Booth 307
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Location: Expo Hall - Booth 911
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Espresso Bar Sponsored by Webex by Cisco
Location: Expo Hall - Booth 1607
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Location: Florida Halls A - F
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Location: Florida Halls A - F
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Expo Hall Hours
Milk Shakes Sponsored by Spectrum
Location: Expo Hall - Booth 1819
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Popcorn Cart Sponsored by Vonage
Location: Expo Hall - Booth 919
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Premium Lounge Sponsored by Fusion Connect
Location: Expo Hall - Booth 1919
Pass Type: Premium
Session Type: Event Experience and Networking
Pretzel Station Sponsored by ASAPP
Location: Expo Hall - Booth 718
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Location: Expo Hall - Booth 505
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Root Beer Float Sponsored by LeapXpert
Location: Expo Hall - Booth 1328
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Location: Booth #1807
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Wine and Signature Cocktails Sponsored by Nextiva
Location: Expo Hall – Booth 1211
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Agentic AI: Driving the next era of business communications
Speakers: Andy Watson (RingCentral), SanYee Dieh (RingCentral)
Location: Sun C
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
Driving AI-powered contact center efficiency with Amazon Connect
Speaker: Michael Wallace (Amazon Web Services)
Location: Solution Spotlight Theatre - Expo Hall, Booth 1501
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
CCaaS AI in Action with Dialpad
Speaker: Mike White (Dialpad)
Location: Solution Spotlight Theatre - Expo Hall, Booth 1501
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
From Crisis Response to Customer Success: How AI-Powered Training Transforms Contact Centers
Speaker: Sam Dorison (ReflexAI)
Location: Enterprise Case Study Theatre - Booth 1235
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
Harnessing the Combined Power of UCaaS & CCaaS for Enhanced EX and CX: A Customer Case Study
Moderator: Blair Pleasant (COMMfusion)
Panelists: Reggie Scales (Vonage), Christine Baumeister (GAF)
Location: Sun C
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
Orchestrating Workflows Beyond the Contact Center
Speaker: Brian Mistretta (NICE)
Location: Osceola 1 & 2
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
Practical workflows for leveraging AI across your work
Speaker: Leo Boulton (ZOOM)
Location: Solution Spotlight Theatre - Expo Hall, Booth 1501
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
AdventHealth Case Study: Achieving Better Management for a Large Meeting Room Estate
Speaker: Chad Hess (AdventHealth)
Location: Osceola B
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: AV/Video
Case Study: Redefining Contact Centers--University of Michigan's Shift from On-Premise to Cloud
Speakers: Jennifer Herron (University of Michigan), Craig Griffis (University of Michigan)
Location: Osceola A
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: CX/Contact Center
Craft Beer Sponsored by Verizon Business
Location: Expo Hall - Booth 1019
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Fannie Mae Case Study: Scaling Success with Microsoft Teams Copilot
Moderator: Tom Arbuthnot (Empowering.Cloud)
Speakers: Ronald Hulen (Fannie Mae), James Redmore (Fannie Mae)
Location: Sun A
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Collaboration Platforms & UC
Mythbusting: How to fix improper spam call labels
Speakers: Sarah Delphey (Bandwidth), Marissa Brinkman (Bandwidth)
Location: Solution Spotlight Theatre - Expo Hall, Booth 1501
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
Afternoon Hydration Break Sponsored by TrustedAdvisor.net, powered by AVANT
Location: Sun Lobby & Osceola Lobby
Pass Type: Premium, Standard
Session Type: Event Experience and Networking
Speaker: Dima Gutzeit (LeapXpert)
Location: Case Studies Theater, Booth 1235
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
Empowering Businesses with Network AI Solutions
Speaker: Derek Peabody (Verizon Business)
Location: Solution Spotlight Theatre - Expo Hall, Booth 1501
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
From Automation to Connection: The New Era of AI-Enhanced CX
Speakers: Michelle Couture (Zoom), Chris Morrissey (Zoom)
Location: Sun C
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
Meet, Greet & Repeat: Speed Networking
Location: Speed Networking Booth 1927
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Post-Session Networking: Achieving Better Management for a Large Meeting Room Estate
Location: Osceola B
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: AV/Video
Post-Session Networking: Implementing Microsoft Teams Copilot at Scale
Location: Sun A
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Collaboration Platforms & UC
Location: Osceola A
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: CX/Contact Center
Restoring Trust in the Voice Channel with Branded Calling
Speaker: Mick Moss (TransUnion)
Location: Osceola 1 & 2
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
Smarter CX, Bigger Impact: Transforming Customer Experiences with Google AI
Speaker: Amit Kumar (Google Cloud)
Location: Solution Spotlight Theatre - Expo Hall, Booth 1501
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
The CX Goldmine: How UCaaS & CCaaS Consolidation Drives New Revenue
Speakers: Gidi Adlersberg (Audiocodes), Miriam Murad (Audiocodes), Michael Georgevich (AT&T)
Location: Enterprise Case Study Theatre - Booth 1235
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
How to Avoid the Gotchas in a Complex CCaaS Migration
Panelist: Michelle Vossen (Joy Alan)
Speaker: Julie Gardner (TechCaliber Consulting)
Location: Osceola A
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: CX/Contact Center
Making the Most of Your AI Assistant
Speakers: Kevin Kieller (Enable UC), Brent Kelly (Omdia)
Location: Sun A
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: AI & Automation
The Critical Role of Resilience in Your Security Posture
Panelists: Mac McClenathan (11:11 Systems), Alvaro Gonzalez (Thrive), Matthew Greggains (Comcast Business)
Speaker: Rick Mischka (Avant)
Location: Osceola B
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Security & Compliance
Beyond the Hype: Unlocking the Real Impact of AI on Customer and Employee Experiences
Speaker: Shilpi Sneha (Webex by Cisco)
Location: Solution Spotlight Theatre - Expo Hall, Booth 1501
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
Cloud Communications and Convergence: The Future of Business Connectivity
Moderator: Tasasha Tell (AT&T)
Speakers: Igor Glubochansky (AT&T), Amey Parandekar (Webex by Cisco), Mahendra Sekaran (Microsoft), Terron Curry (Wells Fargo)
Location: Sun C
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
Great Expect AI tions - Welcome to Work in the Age of AI
Speaker: Tim Hernquist (Jabra)
Location: Osceola 1 & 2
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
How AI is Energizing Customer Service: NiSource CX Transformation
Speaker: Jennifer Mesenbrink (NiSource)
Location: Enterprise Case Study Theatre - Booth 1235
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
Location: Expo Hall
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
CXone Mpower Customer Service A
Speaker: Rob Lucchesi (NICE)
Location: Solution Spotlight Theatre - Expo Hall, Booth 1501
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
AI is Transferring Us to the Future of Work
Panelists: Edwin Margulies (Nextiva), Bruce McMahon (CallMiner), Theresa Gebert (Afiniti)
Speaker: Ian Jacobs (Opus Research)
Location: Osceola B
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: CX/Contact Center
Speaker: Ian Trollope (City of Phoenix)
Location: Osceola A
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Strategy & Management
MDEP: Will Microsoft's New Android Version Disrupt Your Meeting Room Ecosystem?
Panelists: Dan Root (Barco), Tom Arbuthnot (Empowering.Cloud)
Speaker: David Danto (TalkingPointz)
Location: Sun A
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: AV/Video
Leading Change at the Speed of AI: Why Your Tech Buying Process is Broken
Speaker: Andrew Pryfogle (TrustedAdvisor.net, powered by AVANT)
Location: Solution Spotlight Theatre - Expo Hall, Booth 1501
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
Powering Virtual Agents with Twilio AI Assistants & Conversation Relay
Speaker: Brandon Hawkins (Twilio)
Location: Sun C
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
The Future of Business Messaging: CX Strategies for 2025 and Beyond
Speaker: Ivan Ostojic (Infobip)
Location: Enterprise Case Study Theatre - Booth 1235
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
CPaaSAA Showcase Challenge: Innovation in Action
Speakers: Steven Ashley (Broadband Dynamics), Ricardo Herreros-Symons (Speechmatics), James DeBald (White Label Communications LLC)
Location: Solution Spotlight Theatre - Expo Hall, Booth 1501
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
Modernizing Enterprise Communications: A look at Viking, Doosan, and DocuSign
Speakers: Travis Hinton (Bandwidth), Alfaaz Mavani (Bandwidth)
Location: Enterprise Case Study Theatre - Booth 1235
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
Attendee Breakfast Sponsored by AWS
Location: Sun Lobby
Pass Type: Premium, Standard
Session Type: Event Experience and Networking
The Enterprise Connect Bookstore
Location: Osceola Lobby
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Creating an Effective Roadmap to E911 Compliance in Your Enterprise
Speaker: Andrew Brown (Levine, Blaszak, Block & Boothby, LLP)
Location: Osceola A
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Security & Compliance
Innovation Showcase: ConTEXTual Communications
Speaker: Dave Michels (TalkingPointz)
Location: Sun C
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Conference Track Session
Track: Collaboration Platforms & UC
Navigating the Hurdles to Building a Future-Proof AI Roadmap
Panelists: Prashant Kukde (RingCentral), Alicia Gee (Verizon Business), David Singer (Verint), Ted Smith (Oracle Communications), Ram Rajagopalan (Zoom)
Speaker: Nicolas de Kouchkovsky (CaCube Consulting)
Location: Sun A
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: AI & Automation
Re-tool Your Teams (and Users) for AI
Panelists: Sundi Raman (Microsoft), Erik Delorey (Miratech), Christina Primeau (Google)
Speaker: Blair Pleasant (COMMfusion)
Location: Osceola B
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Strategy & Management
The Future of Customer Interfaces: How Generative AI is Elevating Conversational AI
Panelists: Rahul Garg (Genesys), Raj Balasundaram (Verint), Michele Carlson (NICE), Gidi Adlersberg (Audiocodes), Rishi Rana (Cyara)
Speaker: Mila D'Antonio (Omdia)
Location: Osceola 1 & 2
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: CX/Contact Center
AI Governance—Putting the Horse in Front of the Cart
Panelist: Brian Harrison (Broward College)
Speaker: Melissa Swartz (Swartz Consulting)
Location: Sun A
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: AI & Automation
Best Practices for Implementing NG911
Panelists: Robert Harris (Communications Advantage, Inc.), Robin Erkkila (Bandwidth), Martha Buyer (Martha Buyer, PLLC), Mark Fletcher (911inform, LLC), Jose Alvarado (Intrado)
Speaker: Irwin Lazar (Metrigy)
Location: Osceola A
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Security & Compliance
Maximizing Value from Microsoft Teams and Copilot
Speaker: Kevin Kieller (Enable UC)
Location: Sun C
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Collaboration Platforms & UC
Preventing Agent Burnout: Balancing AI Efficiency with Human Well-Being
Panelists: Kate Hodgins (Nextiva), Rakesh Tailor (Genesys), Geoff Foster (Verizon Business), Fabrice Della Mea (Dialpad), Andy Watson (RingCentral)
Speaker: David Myron (Omdia)
Location: Osceola 1 & 2
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: CX/Contact Center
Programmable Communications for Business Continuity and Digital Transformation
Panelists: Lawrence Byrd (Vonage), John Bell (Bandwidth), Ivan Ostojic (Infobip), Andy O'Dower (Twilio), Kevin Nethercott (CPaaS Acceleration Alliance)
Speaker: Raul Castanon Martinez (S&P Global Market Intelligence)
Location: Osceola B
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Collaboration Platforms & UC
Location: Osceola Lobby
Pass Type: Premium, Standard, Training
Session Type: Event Experience and Networking
Speaker: Kira Makagon (RingCentral)
Location: Osceola CD
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Keynote
Keynote Panel: Have CCaaS Decisions Become CX Platform Decisions?
Moderator: Sheila McGee-Smith (McGee-Smith Analytics)
Panelists: Pasquale DeMaio (AWS), Vinod Muthukrishnan (Cisco), Ryan Nichols (Salesforce), Sinead Aylward (Johnson Controls International), Barry Cooper (NICE), Andy Dignan (Five9)
Location: Osceola CD
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Keynote
Keynote Fireside Chat: Cigna Case Study: Capturing AI Benefits for CX—Securely
Moderator: Eric Krapf (Informa)
Speaker: Scott Clarke (Cigna)
Location: Osceola CD
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Keynote
Google Keynote: 5 Ways AI Will Transform Customer Experience and Collaboration
Speaker: Duncan Lennox (Google Cloud)
Location: Osceola CD
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Keynote
Location: Expo Floor Lunch Cafes, Booths 227, 2101, 2025
Pass Type: Premium, Standard
Session Type: Event Experience and Networking
Café Havana Coffee Sponsored by Twilio
Location: Expo Hall - Booth 811
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Cold Brew Sponsored by Infobip
Location: Expo Hall - Booth 1011
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Cookies Sponsored by RingCentral
Location: Expo Hall - Booth 307
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Location: Expo Hall - Booth 911
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Espresso Bar Sponsored by Webex by Cisco
Location: Expo Hall - Booth 1607
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Location: Florida Halls A - F
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Location: Florida Halls A - F
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Expo Hall Hours
Milk Shakes Sponsored by Spectrum
Location: Expo Hall - Booth 1819
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Popcorn Cart Sponsored by Vonage
Location: Expo Hall - Booth 919
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Premium Lounge Sponsored by Fusion Connect
Location: Expo Hall - Booth 1919
Pass Type: Premium
Session Type: Event Experience and Networking
Pretzel Station Sponsored by ASAPP
Location: Expo Hall - Booth 718
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Location: Expo Hall - Booth 505
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Root Beer Float Sponsored by LeapXpert
Location: Expo Hall - Booth 1328
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Location: Booth #1807
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Wine and Signature Cocktails Sponsored by Nextiva
Location: Expo Hall – Booth 1211
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Vendor Selection: Cutting Through the Hype to Find the Right Fit
Speaker: Michael Burrows (Miratech)
Location: Solution Spotlight Theatre - Expo Hall, Booth 1501
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
Personalizing Corporate Communications at Scale with AI: A Case Study
Speaker: Bruce Schneider (Kaltura)
Location: Case Studies Theater, Booth 1235
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
The AI Playbook: When and Where to Use AI Agents, LLM, and RAG for CX Success
Speakers: Bailey Backal (Five9), Sarika Prasad (Five9)
Location: Solution Spotlight Theatre - Expo Hall, Booth 1501
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
5 AI Trends That Can Make or Break Your Customer Conversations
Speakers: Fabrice Della Mea (Dialpad), Sara Jew-Lim (Dialpad)
Location: Osceola 1 & 2
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
From Robotic IVR to Human-like AI: How Twilio Builds Next-Gen Voice Agents with
Speakers: Abe Pursell (Deepgram), Brandon Hawkins (Twilio)
Location: Enterprise Case Study Theatre - Booth 1235
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
Human-like Experiences Across Your Customer Journey
Speakers: Chris Feehan (Twilio), Jason Spulak (Twilio)
Location: Solution Spotlight Theatre - Expo Hall, Booth 1501
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
AV/Video Case Studies: Meeting Today’s Needs, Shaping Tomorrow’s Strategies
Moderator: Ira Weinstein (Recon Research)
Panelists: Michael Ferry (University of Central Florida), Damon Bistline (Westfield Insurance), Greg Skrobar (Southern Glazer’s Wine & Spirits)
Location: Sun A
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: AV/Video
Panel: Intelligent Engagement – Empowering the Modern Enterprise
Location: Solution Spotlight Theatre - Expo Hall, Booth 1501
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
Rollins, Inc. Case Study: Making the Multi-Cloud Journey Work for You
Speaker: Tony Joseph (Rollins, Inc.)
Location: Osceola A
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: CX/Contact Center
UCaaS Migration Success Stories: How Businesses Enhanced User Experience
Moderator: Beth English (Global Tech)
Panelists: Steve Jarusinsky (Keurig Dr. Pepper), Steven Carroll (Saint Leo University), Brett McVay (Advanced Dermatology and Cosmetic Surgery), Michelle Payne (CommonSpirit Health™)
Location: Osceola B
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Collaboration Platforms & UC
Unlocking the Future of CX – RDI & C3’s AI-Driven Transformation?
Speakers: Joe Mauk (C3 Technology Advisors), Austin Lacy (C3 Technology Advisors), Matt Dowd (RDI), Tom Colligan (RDI)
Location: Enterprise Case Study Theatre - Booth 1235
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
AI Innovation in the Contact Center: Redefining CX
Speaker: Nicole Colehamer (Vonage)
Location: Solution Spotlight Theatre - Expo Hall, Booth 1501
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
Meet, Greet & Repeat: Speed Networking
Location: Speed Networking Booth 1927
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Post-Session Networking: AV/Video Case Studies
Location: Sun A
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: AV/Video
Post-Session Networking: Making the Multi-Cloud Journey Work for You
Location: Osceola A
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: CX/Contact Center
Post-Session Networking: UCaaS Migration Case Studies
Location: Osceola B
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Collaboration Platforms & UC
Location: Sun Lobby & Osceola Lobby
Pass Type: Premium, Standard, Training
Session Type: Event Experience and Networking
Location: Expo Hall
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
CC and UC Vendors: Should Businesses Consolidate or Diversify?
Panelists: Reggie Scales (Vonage), David Evans (GoTo), Amey Parandekar (Webex by Cisco), Amir Hameed (RingCentral)
Speaker: Diane Myers (Metrigy)
Location: Osceola B
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Collaboration Platforms & UC
Generative AI Cost Conundrum: Unpacking ROI and Extracting Business Value
Panelists: Andrew Benson (Envision Radiology), Gary LaSasso (Amicus Therapeutics), Abe Pursell (Deepgram)
Speaker: Derek Top (Opus Research)
Location: Sun A
Session Type: Conference Track Session
Track: AI & Automation
Securing Transactions In Enterprise Customer Interactions
Panelists: Mark Collier (SecureLogix Corporation), Brett Shockley (Journey.ai), Matt McKernan (Content Guru)
Speaker: Sorrell Slaymaker (Tech Vision Research)
Location: Osceola A
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Security & Compliance
Location: Expo Hall - ECS Theater Booth 1235
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Appreciation Party: Boardwalk Bash
Location: Coquina Lawn
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Attendee Breakfast Sponsored by AWS
Location: Sun Lobby
Pass Type: Premium, Standard
Session Type: Event Experience and Networking
Overcoming Security and Compliance Challenges in Generative AI
Panelists: Tabice Ward (ChoiceTel), Shawn Rolin (Zoom), Muhammad Muneer (Google), Garth Landers (Theta Lake)
Speaker: Irwin Lazar (Metrigy)
Location: Osceola A
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Security & Compliance
Why Every CX Leader Should be Stepping Up their Proactive Outreach Game--And How Agentics Can Help
Panelists: Lori Pollock (Verizon Business), Luiz Domingos (Mitel), Davor Golac (Amazon Connect), Mike Harakal (Five9/Acqueon)
Speaker: Robin Gareiss (Metrigy)
Location: Osceola B
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: CX/Contact Center
Building Trust in Outbound Calling Systems
Moderator: Rob Hilsen (The LookNow Agency)
Panelists: Gerry Christensen (Wireless Waypoint), Mick Moss (TransUnion), Sarah Delphey (Bandwidth), Sean Donadio (SecureLogix)
Location: Osceola A
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Security & Compliance
Transformation of Enterprise Networks: Implementing Internet-First Strategies and SD-WAN
Panelists: Anthony Mangino (TechCaliber Consulting), TJ Bondarenka (Wesco Distribution), John Whitaker (Williams)
Speaker: Andrew Brown (Levine, Blaszak, Block & Boothby, LLP)
Location: Osceola B
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Collaboration Platforms & UC
Location: Sun Lobby
Pass Type: Premium, Standard, Training
Session Type: Event Experience and Networking
General Session: Have We Arrived at the Future of the Workplace Yet?
Moderator: Lisa Schmeiser (No-Jitter)
Speakers: David Maldow (Let's Do Video), Robert Harris (Communications Advantage, Inc.), Dave Michels (TalkingPointz), Irwin Lazar (Metrigy), Jon Arnold (J Arnold & Associates)
Location: Osceola B
Session Type: Conference Track Session
Track: Strategy & Management
Locknote: Will 2025 Be a Year of Transformation?
Moderator: Eric Krapf (Informa)
Panelists: Dave Michels (TalkingPointz), Sheila McGee-Smith (McGee-Smith Analytics), Brent Kelly (Omdia), Jon Arnold (J Arnold & Associates), Steve Leaden (Leaden Associates, Inc.)
Location: Osceola B
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Conference Track Session