View, browse and sort Enterprise Connect 2019 conference sessions. You can sort by any combination of:

  • Which pass type you have (or are considering purchasing)
  • Conference Tracks
  • Hot Topics that are covered in multiple tracks
  • Technical Level (view definition of each level)

You can plan your time at Enterprise Connect 2019 by building your schedule, and access it during the show via export to your personal calendar or within the official Enterprise Connect Mobile App (available February 2019).

Technical Levels are defined as:

High Advanced/Expert level: Technology concepts and implementation will be discussed in detail. Assumes fluency with the technology being discussed. Most likely to appeal to practitioners responsible for technology on a day-to-day basis
Medium Intermediate level. Technology concepts and implementation will be discussed, but the focus will be on decision-making and trends around the technology, rather than on the detailed working of the technology itself. Assumes familiarity with technical concepts but not necessarily detailed, hands-on knowledge.
Low Introductory or Business level. Technology concepts and implementation are addressed from a high level if at all, with the focus instead being on markets, industry trends, or leadership strategies in which the technology plays a role. No prior knowledge of the technology is required to understand the discussion.
Monday | 7:30 am

Attendee Breakfast - Sponsored by Zailab

Location: Osceola and Sun Lobbies

Pass Type: Entire Event

Session Type: Conference

Monday | 8:00 am

Big Brands & Convergence: Understanding the UCaaS Market Landscape

What you need to know to select the provider that best fits your specific business case.

Presenter: Elka Popova (Frost & Sullivan)

Location: Sun B

Pass Type: Entire Event

Track: Cloud Communications

Technical Level: Medium

Session Type: Conference

Breaking Down Enterprise Barriers to Improve Customer Experience

Learn how to break down the barriers and leverage contact center-generated data to produce real improvements in CX.

Presenter: Chris Marron (MZA)

Panelists: Vasili Triant (Cisco), Nemo Verbist (Dimension Data), Janelle Dieken (Genesys), John Hernandez (Selligent)

Location: Sun D

Pass Type: Entire Event

Track: Contact Center & Customer Experience

Technical Level: Low

Session Type: Conference

Communications & Collaboration Platforms 2022: Is the Transition Underway?

A leading industry analyst will discuss how much of a future your current platform has, and what platform will replace it (if any).

Presenter: Tim Banting (GlobalData)

Panelists: Abhay Kulkarni (Cisco), Scott Van Vliet (Microsoft), Amritesh Chaudhuri (RingCentral), Ilan Frank (Slack)

Location: Sun A

Track: Communications & Collaboration 2022

Technical Level: Low

Session Type: Conference

Huddle Rooms: Behind the Scenes

Get a better understanding of the huddle room trend, and how to make huddle rooms work for your company--whether you're an enterprise, reseller, or vendor.

Presenter: Ira Weinstein (Recon Research)

Panelists: Ted Colton (Creston), Joan Vandermate (Logitech), Tom Puorro (Plantronics), Phil Marachel (Revolabs), Janelle Raney (Zoom Video Communications)

Location: Osceola B

Pass Type: Entire Event

Track: Video Collaboration & AV

Technical Level: Medium

Session Type: Conference

Mobile Strategies To Finally Eliminate the Desk Phone

Get up to speed on enterprise-oriented mobile services, how offerings compare, and what use cases might best.

Presenter: Michael Finneran (dBrn Associates)

Panelists: Craig Walker (Dialpad), Greg Zweig (Ribbon Communications), Doug Wadkins (T-Mobile for Business), Caitlin Clark-Zigmond (Verizon Wireless)

Location: Osceola A

Pass Type: Entire Event

Track: Unified Communications

Technical Level: Low

Session Type: Conference

Tutorial: The Transformative Impacts of Artificial Intelligence on UC

Get a brief overview of artificial intelligence, then drill down into specific applications in the communications field that leverage natural language processing, reasoning, and learning.

Presenter: Kevin Kieller (enableUC)

Location: Naples

Pass Type: Entire Event

Track: AI & Speech Technologies

Technical Level: Medium

Hot Topics: Artificial Intelligence & Analytics

Session Type: Conference

Monday | 9:00 am

Best Practices In Securing Unified Communications

What are the new challenges of security for video, team chat, and other emerging risk areas? And what solutions can be applied to UC applications on a broad basis?

Presenter: Sorell Slaymaker (Unified IT Systems)

Location: Sun B

Pass Type: Entire Event

Track: Management & Security

Technical Level: High

Hot Topics: Security / Compliance

Session Type: Conference

Contact Centers 2022: Automation vs. AI-Assisted Humans: Where to Draw the Line

Will AI replace agent workload and reduce the number of agents; or merely supplement agent activity to provide better CX, while incrementally improving agent metrics?

Presenters: Sheila McGee-Smith (McGee-Smith Analytics), Nicolas De Kouchkovsky (CaCube Consulting)

Panelists: Patrick Nguyen ([24]7.ai), Abinash Tripathy (Helpshift), Adi Toppol (Jacada), Lonnie Johnston (NICE)

Location: Sun A

Pass Type: Entire Event

Track: Communications & Collaboration 2022

Technical Level: Medium

Hot Topics: Artificial Intelligence & Analytics

Session Type: Conference

Innovation Showcase: Actionable Analytics

See rapid-fire presentations of new products that offer the ability to collect and analyze information that can be used to improve communications.

Presenter: Dave Michels (TalkingPointz)

Location: Sun D

Pass Type: Entire Event, Expo Plus, Tue-Thu Conference

Track: AI & Speech Technologies

Technical Level: Medium

Hot Topics: Artificial Intelligence & Analytics

Session Type: Conference

Staying Clear of Cloud Migration Land Mines

From planning to go-live, get practical guidance and best practices advice about the issues most likely to trip you up as you move to the cloud.

Presenter: Melissa Swartz (Swartz Consulting, LLC)

Panelists: Scott Velting (AT&T Business Solutions), Eric Hanson (Fuze), Jose Pastor (RingCentral)

Location: Osceola B

Pass Type: Entire Event

Track: Cloud Communications

Technical Level: High

Session Type: Conference

Team Collaboration Growing Pains

How do you make sure that Team Collaboration systems will be enterprise-grade and truly production-ready?

Presenter: Zeus Kerravala (ZK Research)

Panelists: Lorrissa Horton (Cisco), Christina Kosmowski (Slack), Lan Ye (Microsoft)

Location: Osceola A

Pass Type: Entire Event

Track: Team Collaboration Tools & Workspaces

Technical Level: Medium

Session Type: Conference

Why You Need to Champion Communications Transformation in Your Organization

What you must do now to become the go-to person as new technologies and business trends like digital transformation fundamentally alter what IT does.

Moderator: Phil Edholm (PKE Consulting)

Panelists: Jill Porubovic (Discovery Inc.), Jayme Bynum (SemGroup Corporation)

Location: Naples

Pass Type: Entire Event

Track: Strategic Leadership

Technical Level: Medium

Hot Topics: Organization & Management

Session Type: Conference

Monday | 9:45 am

Attendee Break - Sponsored by Twilio

Location: Osceola Lobby

Pass Type: Entire Event

Session Type: Conference

Monday | 10:15 am

Communications & Collaboration: What’s the Way Forward?

In this session, thought leaders will give you a strategic view of where the communications industry is headed, and how communications and collaboration are likely to evolve in the digital future.

Moderators: Beth Schultz (No Jitter / Enterprise Connect), Jim Burton (C-T Link / BCStrategies)

Panelists: Vik Verma (8x8, Inc.), Sri Srinivasan (Cisco), Tejal Parekh (Workplace by Facebook), Smita Hashim (Google Voice), Bob Davis (Microsoft), Gordon Littley (Verizon), Alan Masarek (Vonage)

Location: Osceola CD

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Keynotes & General Sessions

Session Type: Conference

Monday | 11:15 am

Empowering Your Organization for a Developer-Focused Future

Get real-world perspective and advice from enterprise IT leaders on preparing for an API-centric, developer-friendly communications and collaboration organization.

Moderator: Beth Schultz (Enterprise Connect/No Jitter)

Panelists: Carmine Lizza (Lazard), Darryl Jackman (Marine Rescue Technologies), Benn Wolfe (Quicken Loans)

Location: Osceola CD

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker

Track: Keynotes & General Sessions

Session Type: Conference

Monday | 12:00 pm

Attendee Lunch

Location: Event Lawn

Pass Type: Entire Event

Session Type: Conference

Women in Communications Luncheon -- RSVP Required

Engage in a dialogue around the issues women communications professionals face in the male-dominated tech industry. **Separate registration required.**

Moderator: Michelle Burbick (Enterprise Connect / No Jitter)

Speakers: Erin Leary (Boeing), Jeanne Spinosa (Brown University), Gauri Bhalerao (Yum! Brands)

Location: Orange Blossom Ballroom

Pass Type: Entire Event, Media, Speaker, Tue-Thu Conference

Hot Topics: Diversity & Women in Communications

Session Type: Conference

Monday | 1:00 pm

Communications & Collaboration 2022: Emerging Technologies Realizing Their Promise?

Cloud, artificial intelligence (AI), and Internet of Things (IoT) have made the way we collaborate more efficient and cheaper, but that shouldn't be the end goal.

Presenter: Zeus Kerravala (ZK Research)

Panelists: David Chavez (Avaya), Craig Walker (Dialpad), Adam Champy (Google Cloud)

Location: Sun A

Pass Type: Entire Event

Track: Communications & Collaboration 2022

Technical Level: Medium

Hot Topics: Artificial Intelligence & Analytics

Session Type: Conference

Communications Hacks: Sources and Solutions

Learn about the latest variations on legacy security threats—toll fraud, SIP attacks, and telephony denial-of-service (TDos)

Moderator: Lee Sutterfield (Securelogix Corporation)

Panelists: Walter Kenrich (Ribbon Communications), Daryl Hunter (Audiocodes), Rajat Gopal (Oracle)

Location: Naples

Pass Type: Entire Event

Track: Management & Security

Hot Topics: Security / Compliance

Session Type: Conference

Harvesting PBX Budgets to Fund the Future: Make the Money Follow Your Priorities

Since the PBX is no longer the focal point for communication innovation in most organizations, it's time to shift the money to follow the priorities.

Presenter: Marty Parker (UniComm Consulting)

Location: Osceola A

Pass Type: Entire Event

Track: Strategic Leadership

Technical Level: Medium

Hot Topics: Decision Support

Session Type: Conference

Market Report: How Customer Engagement is Driving the Enterprise

Can advances in AI and API-first solutions bridge the gap between CX expectations and the flawed customer experience?

Presenter: Sheila McGee-Smith (McGee-Smith Analytics)

Location: Osceola B

Pass Type: Entire Event

Track: Contact Center & Customer Experience

Technical Level: Low

Session Type: Conference

Meeting the E911 Challenge

Learn about the legal and regulatory changes driving the need for a proactive 911 strategy, and how to maintain accurate 911 information in a multi-vendor environment, on premises and in the cloud.

Presenter: Irwin Lazar (Nemertes Research)

Panelists: Mark Fletcher (Avaya), Thomas Ginter (Bandwidth), Martha Buyer (Law Offices of Martha Buyer, PLLC), Andrew Gottlieb (Oracle Communications), Lev Deich (West Corporation)

Location: Sun D

Pass Type: Entire Event

Track: Unified Communications

Technical Level: Medium

Hot Topics: Security / Compliance

Session Type: Conference

Video Conferencing in the Cloud: The Real Story

Not just the sales pitches, but the reality of what you gain (and what you might have to give up) if you go take the VC-as-a-Service plunge.

Moderator: Andrew Davis (Recon Research)

Panelists: Guillaume Vives (BlueJeans), Javed Kahn (Cisco), Joe Manuele (Highfive), Michael Helmbrecht (Lifesize), Tom-Erik Lia (Pexip), Wayne Driggers (Zoom Video Communications)

Location: Sun B

Pass Type: Entire Event

Track: Video Collaboration & AV

Technical Level: Medium

Session Type: Conference

Monday | 1:45 pm

Attendee Break - Sponsored by ODIGO

Location: Osceola and Sun Lobbies

Pass Type: Entire Event

Session Type: Conference

Monday | 2:00 pm

Benchmarking Enterprise Collaboration Success

How do you track the progress of collaboration programs and benchmark their performance, in order to be sure that they're meeting stakeholder expectations?

Presenter: Art Schoeller (Forrester Research)

Location: Sun D

Pass Type: Entire Event

Track: Team Collaboration Tools & Workspaces

Technical Level: Medium

Hot Topics: Decision Support

Session Type: Conference

Hackathon Spotlight: Programmable Communications is for Everyone

Meet the winners and learn about notable hacks from TADHack-mini Orlando, held over the weekend before Enterprise Connect.

Moderator: Alan Quayle (TADHack)

Location: Naples

Pass Type: Entire Event

Track: Embedded Communications & APIs

Technical Level: Medium

Session Type: Conference

How AI and Analytics Drastically Advance Customer Insight

How can you leverage structured and unstructured data to make both real-time and longer-term strategic decisions?

Presenter: Robin Gareiss (Nemertes Research)

Location: Osceola A

Pass Type: Entire Event

Track: AI & Speech Technologies

Technical Level: Medium

Hot Topics: Artificial Intelligence & Analytics

Session Type: Conference

SD-WAN Case Studies

End users discuss how much of the promise of SD-WAN is being realized today, and what work remains to be done.

Presenter: JR Simmons (COMgroup)

Panelists: Scott Fischer (Allied Building Products), Rich Brownlee (Pacific Dental Services), Mark Baker (PILOT Freight Services), Manoj Sehgal (Visteon)

Location: Sun B

Pass Type: Entire Event

Track: Management & Security

Technical Level: Medium

Session Type: Conference

Transitioning to Teams: What’s Your Next Move on Microsoft?

How does your organization successfully move to Teams from your current state, which may include Skype for Business or Skype Online?

Presenter: Kevin Kieller (enableUC)

Location: Osceola B

Pass Type: Entire Event

Track: Unified Communications

Hot Topics: Decision Support

Session Type: Conference

Video Conferencing and AV 2022: Realizing the Promise?

Which emerging trends in video conferencing and A/V will grow over the next 3 years, and which will fade?

Moderators: Ira Weinstein (Recon Research), Andrew Davis (Recon Research)

Panelists: Sri Srinivasan (Cisco), Kor Baydurcan (Crestron), Andrew Border (Dolby), Scott Wharton (Logitech), Harry Moseley (Zoom Video Communications)

Location: Sun A

Pass Type: Entire Event

Track: Communications & Collaboration 2022

Technical Level: Medium

Session Type: Conference

Monday | 3:00 pm

Enterprise Connect Exhibition

Location: Exhibit Hall, Lower Level

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All

Session Type: Expo

Monday | 5:00 pm

Reception

Grab a drink while mixing and mingling with peers and exhibitors!

Location: Expo Hall Lower Level

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All

Session Type: Conference

Monday | 7:00 pm

Women in Communications Reception - Sponsored by Cisco

Location: Castillo de San Marcos

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All

Hot Topics: Diversity & Women in Communications

Session Type: Conference

Tuesday | 7:00 am

5K Fun Run/Walk - Day 1

Let's go for a run!

Location: Gaylord Palms Hotel Lobby

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All

Session Type: Conference

Tuesday | 7:30 am

Attendee Breakfast - Sponsored by 8x8

Location: Osceola and Sun Lobbies

Pass Type: Entire Event, Tue-Thu Conference

Session Type: Conference

Tuesday | 8:00 am

How Team Collaboration Is Fueling Convergence

A leading market research analyst provides a status report on the team collaboration market and how it provides a foundation for fueling convergence within the UC suite of applications.

Presenter: Diane Myers (IHS Markit)

Panelists: Michael Affronti (Fuze), Srini Raghavan (Microsoft), Ryan Smith (Mitel), Brian Elliott (Slack)

Location: Osceola B

Pass Type: Entire Event, Tue-Thu Conference

Track: Team Collaboration Tools & Workspaces

Technical Level: Low

Session Type: Conference

Speech Technologies for the Enterprise: Market Update

Understand the state of the art in Speech Technologies, and whether they really are ready for enterprise production deployment.

Presenter: Jon Arnold (J Arnold & Associates)

Location: Osceola A

Pass Type: Entire Event, Tue-Thu Conference

Track: AI & Speech Technologies

Technical Level: Low

Hot Topics: Artificial Intelligence & Analytics

Session Type: Conference

UCaaS Bells & Whistles vs. Nuts & Bolts

Looking beyond the glitz of the latest cloud communications and collaboration tools, get the guidance you need to find the right fit for your organization's specific deployment requirements.

Presenter: Elka Popova (Frost & Sullivan)

Panelists: Dejan Deklich (8x8, Inc.), Muni Madhdhipatla (Mitel), Joshua Lesavoy (Nextiva), Curtis Peterson (RingCentral)

Location: Sun A

Pass Type: Entire Event, Tue-Thu Conference

Track: Cloud Communications

Technical Level: Medium

Session Type: Conference

What Is Ideation—And Why Should You Care?

Ideation takes the old-school white board to the next level, allowing multiple people to collaborate regardless of location, device, or network.

Moderator: Ira Weinstein (Recon Research)

Panelists: Demian Entrekin (Bluescape), TJ Varghese (Google), Christie McCorkle (Hoylu), Adam Cuzzort (Prysm)

Location: Sun D

Pass Type: Entire Event, Tue-Thu Conference

Track: Video Collaboration & AV

Technical Level: Low

Session Type: Conference

What It Really Takes to Put AI to Work in Your Contact Center

A technical approach to making AI really work in your contact center, and what you have to do to enable it.

Presenter: Brent Kelly (KelCor)

Location: Sun B

Pass Type: Entire Event, Tue-Thu Conference

Track: Contact Center & Customer Experience

Technical Level: Medium

Hot Topics: Artificial Intelligence & Analytics

Session Type: Conference

Tuesday | 9:00 am

Chairman's Welcome

Speaker: Eric Krapf (Enterprise Connect / No Jitter)

Location: Osceola CD

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Keynotes & General Sessions

Session Type: Conference

Tuesday | 9:10 am

Best of Enterprise Connect Awards

Speaker: Michelle Burbick (Enterprise Connect / No Jitter)

Location: Osceola CD

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Keynotes & General Sessions, Open to All

Session Type: Conference

Tuesday | 9:15 am

Enterprise Summit: Planning for a Future of Constant Change

Hear firsthand how your peers are navigating the evolving landscape.

Moderators: Beth Schultz (Enterprise Connect/No Jitter), Robin Gareiss (Nemertes Research)

Panelists: Dan Metzger (Conde Nast), Monica Gionet (Hertz), Carlos Cong (Paychex), Casey Abell (Waste Management)

Location: Osceola CD

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Keynotes & General Sessions

Session Type: Conference

Tuesday | 10:00 am

Microsoft Keynote

Speaker: Lori Wright (Microsoft)

Location: Osceola CD

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Keynotes & General Sessions

Session Type: Conference

Tuesday | 10:30 am

Attendee Break - Sponsored by Plantronics-Polycom

Location: Osceola Lobby

Pass Type: Entire Event, Tue-Thu Conference

Session Type: Conference

Tuesday | 10:45 am

Walmart Keynote

Speaker: Joe Park (Walmart)

Location: Osceola CD

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Keynotes & General Sessions

Session Type: Conference

Tuesday | 11:30 am

Amazon Web Services Keynote

Speaker: Pasquale DeMaio (Amazon)

Location: Osceola CD

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Keynotes & General Sessions

Session Type: Conference

Tuesday | 12:00 pm

Attendee Lunch

Location: Expo Hall Lower Level

Pass Type: Entire Event, Tue-Thu Conference

Session Type: Conference

Enterprise Connect Exhibition

Location: Exhibit Hall, Lower Level

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All

Session Type: Expo

Tuesday | 1:10 pm

EC Theater 100 Session: Women in Communications: Challenges and Opportunities

Moderator: Michelle Burbick (Enterprise Connect / No Jitter)

Panelists: Alexandra Zagury (Cisco Systems, Inc.), Pegah Ebrahimi (Cisco Systems, Inc.), Jayme Bynum (SemGroup Corporation), Aruna Ravichandran (Cisco Systems, Inc.), Lorrissa Horton (Cisco Systems, Inc.)

Location: EC Theater 100

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All, Strategic Leadership

Hot Topics: Diversity & Women in Communications

Session Type: Free Education

Tuesday | 2:45 pm

Attendee Break - Sponsored by RingCentral

Location: Osceola and Sun Lobbies

Pass Type: Entire Event, Tue-Thu Conference

Session Type: Conference

Tuesday | 3:00 pm

Become the Trusted Advisor on Customer Experience for Your Business Leaders

What technologies can track and improve customer loyalty, and how can you drive these from an IT/comms perspective?

Presenter: Robin Gareiss (Nemertes Research)

Location: Sun B

Pass Type: Entire Event, Tue-Thu Conference

Track: Strategic Leadership

Technical Level: Medium

Session Type: Conference

Can You Ensure QoS in Your Hybrid Cloud Deployment?

Moving to the cloud puts more of your traffic on networks controlled by others. What are the quality of service implications?

Presenter: Terry Slattery (NetCraftsmen)

Location: Osceola B

Pass Type: Entire Event, Tue-Thu Conference

Track: Management & Security

Technical Level: High

Session Type: Conference

Enterprise Case Studies: The Evolving Roles of CRM and Contact Center

Hear from enterprises about the CC/CRM choices they have made.

Moderator: Sheila McGee-Smith (McGee-Smith Analytics)

Panelists: Brian Inman (Aetna), David Muttiah (CARFAX), Jim Bunch (HomeAway), Chris Wilson (Shopify), Frank Marzano (Vertafore)

Location: Sun A

Pass Type: Entire Event, Tue-Thu Conference

Track: Contact Center & Customer Experience

Technical Level: Low

Hot Topics: Decision Support

Session Type: Conference

Microsoft vs. Cisco: Pain, Promise, and Transition

This popular in-depth session returns, comparing the two companies' solutions, including their calling, meetings, and team capabilities.

Presenters: Brent Kelly (KelCor), Phil Edholm (PKE Consulting)

Location: Osceola CD

Pass Type: Entire Event, Tue-Thu Conference

Track: Unified Communications

Technical Level: Medium

Hot Topics: Decision Support

Session Type: Conference

Tuesday | 4:00 pm

Booth Crawl

Location: Expo Hall Lower Level

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All

Session Type: Conference

Wednesday | 7:00 am

5K Fun Run/Walk - Day 2

Let's Go for a Run!

Location: Gaylord Palms Hotel Lobby

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All

Session Type: Conference

Wednesday | 7:30 am

Attendee Breakfast - Sponsored by Genesys

Location: Osceola and Sun Lobbies

Pass Type: Entire Event, Tue-Thu Conference

Session Type: Conference

Wednesday | 8:00 am

CPaaS: The Gateway to Digital Transformation

With the guidance of a leading market research analyst, dive into how communications platform-as-a-service (CPaaS) is helping companies transform their communications strategies.

Presenter: Diane Myers (IHS Markit)

Panelists: Sajeel Hussain (CafeX), Sacha Gera (Ribbon Communications), Ricky Robinett (Twilio), Omar Javaid (Vonage)

Location: Osceola A

Pass Type: Entire Event, Tue-Thu Conference

Track: Embedded Communications & APIs

Technical Level: Medium

Hot Topics: Digital Transformation

Session Type: Conference

Cloud Contact Center After the Sale: The Good, the Bad, the Reality

What happens after the initial implementation: positive and negative customer experiences, gotchas, glitches, concerns, costs and best practices

Presenter: Dennis Goodhart (Abilita)

Panelists: Frank Tersigni (Altivon), Tim Brannock (Cameo Solutions, Inc.), Cheryl Odee Helm (Helm Communications, Inc.), Pam Hynes (Sharpen Technologies)

Location: Sun B

Pass Type: Entire Event, Tue-Thu Conference

Track: Contact Center & Customer Experience

Technical Level: Medium

Session Type: Conference

Eye on Diversity & Inclusion: Developing Talent & Teams

Get practical advice on how to institutionalize diversity and create an inclusive environment, while simultaneously delivering on your enterprise communications and collaboration mission.

Moderator: Michelle Burbick (Enterprise Connect / No Jitter)

Panelists: Amy MacLeod (Mitel), LaFawn Davis (Twilio)

Location: Sun D

Pass Type: Entire Event, Media, Speaker, Tue-Thu Conference

Track: Strategic Leadership

Technical Level: Low

Hot Topics: Diversity & Women in Communications

Session Type: Conference

Keeping Your UCaaS Migration on Track

Make sure your project roadmap keeps up with a constantly-changing technical environment, and that the goals you began the project with remain attainable and appropriate.

Presenter: Dave Stein (Stein Consulting Group)

Panelists: Kim Estrada (8x8, Inc.), Mark Straton (Cisco), Mahendra Sekaran (Microsoft)

Location: Osceola B

Pass Type: Entire Event, Tue-Thu Conference

Track: Cloud Communications

Technical Level: Medium

Session Type: Conference

SIP Trunking Services Update

If you still have legacy TDM trunks within your enterprise wide area network, you're not alone—but you're also overdue for a serious push to convert those trunks to SIP.

Presenters: Joseph Schmidt (TechCaliber Consulting), Anthony Mangino (TechCaliber Consulting (TC2))

Panelists: Nora Cheseby Peskin (AT&T Business Solutions), Jeannette Romero (Comcast), Derek Curl (Verizon)

Location: Sun A

Pass Type: Entire Event, Tue-Thu Conference

Track: Unified Communications

Technical Level: Medium

Session Type: Conference

Wednesday | 9:00 am

Three Fireside Chats: Hearing From Industry Challengers

See how three companies' different approaches to the market exemplifies the larger trends.

Speakers: Harry Moseley (Zoom Video Communications), Dave Sipes (RingCentral), George Hu (Twilio)

Location: Osceola CD

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Keynotes & General Sessions

Session Type: Conference

Wednesday | 10:00 am

Cisco Keynote

Speaker: Amy Chang (Cisco)

Location: Osceola CD

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Keynotes & General Sessions

Session Type: Conference

Wednesday | 10:30 am

Attendee Break - Sponsored by Microsoft

Location: Osceola Lobby

Pass Type: Entire Event, Tue-Thu Conference

Session Type: Conference

Wednesday | 10:45 am

Why Customer Engagement Is Leading the Enterprise Communications Conversation

Hear what leading contact center executives have to say on how to leverage the latest technology developments and create winning strategies for customer engagement.

Moderators: Beth Schultz (No Jitter / Enterprise Connect), Sheila McGee-Smith (McGee-Smith Analytics)

Panelists: Chris McGugan (Avaya), Vasili Triant (Cisco), Rowan Trollope (Five9), Tom Eggemeier (Genesys), Paul Jarman (NICE inContact), Al Cook (Twilio)

Location: Osceola CD

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Keynotes & General Sessions

Session Type: Conference

Wednesday | 11:30 am

Google Keynote

Speaker: Rany Ng (Google Cloud)

Location: Osceola CD

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Keynotes & General Sessions

Session Type: Conference

Wednesday | 12:00 pm

Attendee Lunch

Location: Expo Hall Lower Level

Pass Type: Entire Event, Tue-Thu Conference

Session Type: Conference

Enterprise Connect Exhibition

Location: Exhibit Hall, Lower Level

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All

Session Type: Expo

Wednesday | 2:00 pm

AI In the Meeting Room…Seriously?

AI in the meeting room: The value it brings, the current state of readiness, and what's coming in the future.

Moderator: Andrew Davis (Recon Research)

Panelists: Tom Richards (Cisco), David Danto (Dimension Data), Robin Zueger (Google), Joan Vandermate (Logitech), Dan Acquafredda (Ricoh)

Location: Osceola A

Pass Type: Entire Event, Tue-Thu Conference

Track: Video Collaboration & AV

Technical Level: Medium

Hot Topics: Artificial Intelligence & Analytics

Session Type: Conference

Cloud Contact Center Faceoff

Hear the pros and cons of cloud vs. CPE, to help reach your own conclusions about what's right for your enterprise.

Moderator: Sheila McGee-Smith (McGee-Smith Analytics)

Panelists: Hunter Middleton, Ph.D (8x8, Inc.), Dan Rood (Genesys), John Finch (RingCentral), Michelle Burrows (Serenova), Tom Milligan (Talkdesk)

Location: Sun A

Pass Type: Entire Event, Tue-Thu Conference

Track: Contact Center & Customer Experience

Technical Level: Low

Session Type: Conference

Embedding Communications in Vertical Applications and Industries

Communications tools are being integrated-into many business applications, and understanding this wave and seizing the opportunities is key to your organization's future.

Presenter: Marty Parker (UniComm Consulting)

Panelists: JT Turgeon (Avaya), David Lee (RingCentral), Patrick Kolencherry (Twilio), Brian Gilman (Vonage)

Location: Sun D

Pass Type: Entire Event, Tue-Thu Conference

Track: Embedded Communications & APIs

Technical Level: Medium

Hot Topics: Digital Transformation

Session Type: Conference

Evolving Endpoint Decisions and Strategies: Enterprises Weigh In

Enterprise leaders share their unique approaches to communications endpoint decisions.

Moderator: Barb Grothe (The BAZ Group)

Panelists: Matt Diioia (Cigna), Neal Piliavin (HubSpot), Pankaj Patra (Brinker International)

Location: Osceola B

Pass Type: Entire Event, Tue-Thu Conference

Track: Unified Communications

Technical Level: Low

Hot Topics: Decision Support

Session Type: Conference

User Adoption Success Stories and Best Practices

What really gets users to embrace the new tools, and what benefits can you claim from these efforts?

Moderator: Blair Pleasant (COMMfusion LLC)

Panelists: Ken Neimo (Laureate), Kari Mattek (Northwestern Mutual), Brian Kachel (Premier Research)

Location: Sun B

Pass Type: Entire Event, Tue-Thu Conference

Track: Strategic Leadership

Technical Level: Low

Hot Topics: Organization & Management

Session Type: Conference

Wednesday | 2:45 pm

Attendee Break - Sponsored by Vonage

Location: Osceola and Sun Lobbies

Pass Type: Entire Event, Tue-Thu Conference

Session Type: Conference

Wednesday | 3:00 pm

Building One Chatbot Across All Your Channels: Large Enterprises Tell their Stories

Contact Center/Customer Experience thought leaders discuss scaling conversational AI in customer engagement.

Moderator: Daniel Hong (Forrester)

Panelist: Taj Singh (Uber)

Location: Sun A

Pass Type: Entire Event, Tue-Thu Conference

Track: Contact Center & Customer Experience

Technical Level: Medium

Hot Topics: Artificial Intelligence & Analytics

Session Type: Conference

Cloud Communications Cost Management

Many enterprises face a fragmented, hands-off approach to procuring cloud-based communications services, creating a perfect storm of underutilized or redundant services and unexpectedly climbing costs. Here's what you can do about it.

Presenter: Robert Harris (Communications Advantage, Inc.)

Panelists: Andrew McGlone (Arkadin Cloud Communications), Jeffrey Blackey (PGi), Michelle Russell (Verizon), Sanjay Srinivasan (Vonage)

Location: Osceola B

Pass Type: Entire Event, Tue-Thu Conference

Track: Cloud Communications

Technical Level: Low

Session Type: Conference

Getting Your Arms Around Mobile Messaging Integration

Messaging companies and carriers are pitching their solutions; what are the benefits, risks, and tradeoffs of the different approaches?

Presenter: Michael Finneran (dBrn Associates)

Panelists: Rob Lawson (Google), Anurag Lal (Infinite Convergence Solutions), Mike Gozzo (Smooch), Matt Ramerman (Sinch)

Location: Sun D

Pass Type: Entire Event, Tue-Thu Conference

Track: Embedded Communications & APIs

Technical Level: Medium

Session Type: Conference

How Machine Learning is Changing Network Management Tools

Machine Learning (ML) promises better predictive analysis and troubleshooting, faster fixes and staff efficiency. But how far have ML and AI progressed into product form?

Presenter: Terry Slattery (NetCraftsmen)

Location: Sun B

Pass Type: Entire Event, Tue-Thu Conference

Track: Management & Security

Technical Level: Medium

Hot Topics: Artificial Intelligence & Analytics

Session Type: Conference

Securing Your Team Messaging Data

IT leaders must develop a proactive strategy for security and governance that meets compliance requirements, and that provides for data loss prevention.

Presenter: Irwin Lazar (Nemertes Research)

Panelists: Jono Luk (Cisco), Kevin Isacks (Ribbon Communications), Ted Smith (Oracle Communications), Lawrence Miller (Symphony Communication Services)

Location: Osceola A

Pass Type: Entire Event, Tue-Thu Conference

Track: Team Collaboration Tools & Workspaces

Technical Level: Medium

Hot Topics: Security / Compliance

Session Type: Conference

Wednesday | 4:00 pm

End-Users Speak Out: Taming the Global Video and A/V Environment

Hear from your peers, and join the conversation on the biggest technology, management, and organizational challenges to success in enterprise video conferencing and AV.

Moderator: Yehuda Indig (Recon Research)

Panelists: Gary LaSasso (Amicus Therapeutics, Inc.), Andy Howard (Andy Howard & Associates), Ross McElroy (BMC Sofware), Aaron Roe (Deloitte)

Location: Sun A

Pass Type: Entire Event, Tue-Thu Conference

Track: Video Collaboration & AV

Technical Level: Low

Session Type: Conference

Moving from a CapEx to an OpEx Model for UC Collaboration

How the CapEx-to-OpEx change affects the corporate financials, technology risk, and adoption risk.

Presenter: John Bartlett (Polycom)

Panelists: Mike Kuch (Avaya), Amit Raut (NEC), Michael Kozlowski (West Corporation)

Location: Sun B

Pass Type: Entire Event, Tue-Thu Conference

Track: Strategic Leadership

Technical Level: Low

Hot Topics: Decision Support

Session Type: Conference

Proving the Value of Business-Grade CPaaS

Communications APIs are a natural way for digital enterprises to create their communications solutions, but enterprises often struggle to understand APIs' value. This discussion will help make that value clearer.

Presenter: Mark Winther (IDC)

Panelists: John Bell (Bandwidth), Brendan Bank (MessageBird), Jay Patel (Vonage)

Location: Sun D

Pass Type: Entire Event, Tue-Thu Conference

Track: Embedded Communications & APIs

Session Type: Conference

Staying On-Prem: Maybe the Cloud’s Not Right for Me (Yet)

Focusing on the differences in decision-making and deploying a premise-based vs. a cloud-based model--financially, staffing requirements, implementation strategies, and options available.

Presenter: Steve Leaden (Leaden Associates)

Panelists: Steve Forcum (Avaya), Fernando Mousinho (Cisco), Al Hurren (Mitel), Tim Howard (NEC)

Location: Osceola B

Pass Type: Entire Event, Tue-Thu Conference

Track: Unified Communications

Technical Level: High

Hot Topics: Decision Support

Session Type: Conference

UC Management Tools: Keeping Up with Today's Needs

Learn what to look for in the tools and services aimed at easing monitoring and management pains and keeping your enterprise UC&C environment functioning in top order.

Presenter: Dave Stein (Stein Consulting Group)

Panelists: Skip Chilcott (IR), Tom Tuttle (Nectar Corporation), Scott Gode (Unify Square), Phil Moen (Unimax), Christopher May (VOSS Solutions)

Location: Osceola A

Pass Type: Entire Event, Tue-Thu Conference

Track: Management & Security

Session Type: Conference

Wednesday | 4:05 pm

Reception

Grab a drink while mixing and mingling with peers and exhibitors!

Location: Expo Hall Lower Level

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All

Session Type: Conference

Wednesday | 6:00 pm

Enterprise Connect Appreciation Party - Sponsored by Voxbone

Location: Coquina Lawn

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Open to All

Session Type: Conference

Thursday | 7:30 am

Attendee Breakfast - Sponsored by Cisco Systems, Inc.

Location: Sun Lobby

Pass Type: Entire Event, Tue-Thu Conference

Session Type: Conference

Thursday | 8:00 am

Software-Based Video in the Meeting Room – Ready for Prime Time?

Software-based video solutions are all the rage, but do they provide the quality of experience reliability needed for use in the real world? And how can you choose the right solution for your firm?

Moderator: David Maldow (Let’s Do Video)

Panelists: John Knightly (BlueJeans), Jeff Smith (Dolby), Serge Lachapelle (Google), Ilya Bukshteyn (Microsoft)

Location: Sun B

Pass Type: Entire Event, Tue-Thu Conference

Track: Video Collaboration & AV

Technical Level: Medium

Session Type: Conference

Will Automation Break My Network Faster than I Can Fix It?

Some enterprise managers worry that automation could actually exacerbate problems and cause them to spread more quickly. How to protect yourself.

Presenter: Terry Slattery (NetCraftsmen)

Location: Sun D

Pass Type: Entire Event, Tue-Thu Conference

Track: Management & Security

Technical Level: Medium

Session Type: Conference

Thursday | 9:00 am

The New Role of the Developer in the Contact Center

Working with line of business execs and IT, developers increasingly have a seat at the table to help drive customer experience innovation.

Moderator: Sheila McGee-Smith (McGee-Smith Analytics)

Panelists: Alok Kulkarni (Cyara), Jeff Thompson (ProdAdvisory), Kerry Bowley (Rackspace), Ricky Robinett (Twilio), Omar Javaid (Vonage)

Location: Sun B

Pass Type: Entire Event, Tue-Thu Conference

Track: Contact Center & Customer Experience

Technical Level: Medium

Session Type: Conference

What You’ll Wish You Knew About 5G

To take full advantage, you'll need to make significant changes to your indoor wireless infrastructure.

Presenter: Michael Finneran (dBrn Associates)

Panelists: Guillaume Le Mener (Mavenir), Tom Garvey (T-Mobile), Justin Blair (Verizon)

Location: Sun C

Pass Type: Entire Event, Tue-Thu Conference

Track: Management & Security

Technical Level: Medium

Session Type: Conference

What's in Your Enterprise's Collaboration Toolkit?

How to get from where your users are today to where they're going, with as little disruption to processes and as many quick wins as possible.

Presenter: Blair Pleasant (COMMfusion LLC)

Panelists: Meghan Keough (8x8, Inc.), Levon Esibov (Microsoft), Richard Townhill (RingCentral)

Location: Sun D

Pass Type: Entire Event, Tue-Thu Conference

Track: Team Collaboration Tools & Workspaces

Technical Level: Low

Hot Topics: Organization & Management

Session Type: Conference

Thursday | 9:45 am

Attendee Break - Sponsored by Content Guru

Location: Sun Lobby

Pass Type: Entire Event, Tue-Thu Conference

Session Type: Conference

Thursday | 10:15 am

Collaboration in the Workspace of the Future

How can you make sure that you're getting value out of your technology investments by making sure they fit into your end users' work environments?

Panelists: Javed Kahn (Cisco), Jason Moss (Logitech), David Howell (Microsoft), Nathan Yang (Plantronics-Polycom)

Speaker: Michelle Burbick (Enterprise Connect / No Jitter)

Location: Sun A

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Keynotes & General Sessions

Session Type: Conference

Thursday | 11:15 am

Locknote & Town Hall

Close out your Enterprise Connect conference experience with a fast-paced, freewheeling discussion of the biggest trends and most interesting developments of an exciting week.

Moderators: Eric Krapf (Enterprise Connect / No Jitter), Beth Schultz (Enterprise Connect / No Jitter), Michelle Burbick (Enterprise Connect / No Jitter)

Panelists: Blair Pleasant (COMMfusion LLC), Kevin Kieller (enableUC), Sheila McGee-Smith (McGee-Smith Analytics), Irwin Lazar (Nemertes Research), Melissa Swartz (Swartz Consulting, LLC), Dave Michels (TalkingPointz)

Location: Sun A

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference

Track: Keynotes & General Sessions

Session Type: Conference