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Enterprise Connect
March 23-25, 2027
Caesars ForumLas Vegas, NV
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Enterprise Connect 2026 Schedule

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Agentic AI in High-Stakes Customer Support: How Dialpad and HOPCo Modernized Access Without Losing Trust

Craig Walker  (CEO & Co-founder, Dialpad)
Chase Williams  (Senior Vice President, IT Transformation, Hopper)
Location: Alliance 308
Date: Wednesday, March 11
Time: 9:15 am - 9:45 am
Pass Type: All Access, Premium, Summit, Expo Plus
Session Type: Session - Sponsored
Vault Recording: TBD
Craig Walker
Chase Williams
DialPad

In high-stakes support moments, speed matters, but trust matters more. Join Dialpad CEO Craig Walker and HOPCo IT leader Chase Williams to learn how agentic AI is reshaping high-stakes customer support. Using healthcare as a proving ground, they explore how agentic AI helps route customers intelligently, surface risk, and identify the moments when human intervention matters most.