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Enterprise Connect Schedule Viewer

Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2023.

Check back frequently, information added daily!

In the column to the left, please look under PASS TYPE, and:

  • If you're planning to attend In-Person, please click "Entire Event Orlando", "Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you're planning to attend Virtually, please click "Entire Event Virtual" and/or "Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EDT.

 

Mar 27 Monday | 7:30 am

Attendee Breakfast Sponsored by LiveVox

Location: Osceola and Sun Lobbies

Pass Type: Entire Event Orlando - Monday-Thursday

Session Type: Event Experience and Networking

Mar 27 Monday | 8:00 am

How to Build Your Contact Center on Microsoft Teams 

Speaker: Kevin Kieller  (enableUC)

Location: Osceola A

Pass Type: Entire Event Orlando - Monday-Thursday

Session Type: Session

Track: Collaboration Platforms

The Future of Video and Meeting Rooms: 2026

Moderator: Ira Weinstein  (Recon Research)

Panelists: Espen Loberg  (Webex by Cisco), Jay McArdle  (Poly), Ilya Bukshteyn  (Microsoft), Sam Kennedy  (Crestron Electronics, Inc.), Jon Tracey  (Logitech)

Location: Sun A

Pass Type: Entire Event Orlando - Monday-Thursday

Session Type: Session

Track: Communications & Collaboration 2026

Top 7 Mistakes to Avoid in a Global Cloud Migration

Panelists: Michael Koidhal  (Tata Communications), Alicia Gee  (Verizon), David Hart  (AT&T)

Speaker: Joseph Schmidt  (TechCaliber Consulting)

Location: Osceola B

Pass Type: Entire Event Orlando - Monday-Thursday

Session Type: Session

Track: Unified Communications & UCaaS

Trouble "Hearing" Your Customers? AI Can Help

Speaker: Max Ball  (Forrester)

Location: Sun B

Pass Type: Entire Event Orlando - Monday-Thursday

Session Type: Session

Track: Contact Center/Customer Experience

Mar 27 Monday | 9:00 am

Developing Solid Self-Service Requires a Knowledge Management Overhaul

Panelists: Noopur Bakshi  (Salesforce), Jim Hickey  (Five9), Aaron Rice  (NICE)

Speaker: Robin Gareiss  (Metrigy)

Location: Osceola B

Pass Type: Entire Event Orlando - Monday-Thursday

Session Type: Session

Track: Contact Center/Customer Experience

Taming I.T. Costs to Fund Strategic Projects

Speaker: Linda Barnes  (Natural Habits, LLC)

Location: Sun A

Pass Type: Entire Event Orlando - Monday-Thursday

Session Type: Session

Track: Workplace Strategies

UC and Collaboration Security: The New Threat Landscape

Moderator: Irwin Lazar  (Metrigy)

Panelists: Anthony Cresci  (Theta Lake), Mark Collier  (SecureLogix Corporation), Gordon Eddy  (Ribbon Communications), Matthew Hodgson  (Element)

Location: Sun D

Pass Type: Entire Event Orlando - Monday-Thursday

Session Type: Session

Track: Security & Compliance

UCaaS Migration Case Studies

Panelists: JoDe Beitler  (University of Pennsylvania), Manny Rodriguez  (Moffitt Cancer Center), Rohit Navani  (Akumin)

Speaker: Melissa Swartz  (Swartz Consulting)

Location: Osceola A

Pass Type: Entire Event Orlando - Monday-Thursday

Session Type: Session

Track: Unified Communications & UCaaS

Will Cellular Fixed-Mobile Convergence Finally Happen With UC/Collaboration?

Panelists: Doug Jones  (AT&T), Praveen Mamnani  (RingCentral), Mahendra Sekaran  (Microsoft), D.P. Venkatesh  (Webex by Cisco)

Speaker: Michael Finneran  (dBrn Associates)

Location: Sun B

Pass Type: Entire Event Orlando - Monday-Thursday

Session Type: Session

Track: Management & Networks

Mar 27 Monday | 9:45 am

AM Hydration Break Sponsored by Microsoft

Location: Osceola and Sun Lobbies

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Event Experience and Networking

Mar 27 Monday | 10:00 am

CCaaS Case Studies

Moderator: Thomas Brannen  (OnConvergence)

Panelists: Dara Keomany  (PODS), Michael Moxley  (Goosehead Insurance), Jeff Lutes  (Orlando Magic), Adam Mitchell  (Voya Financial)

Location: Sun B

Pass Type: Entire Event Orlando - Monday-Thursday

Session Type: Session

Track: Contact Center/Customer Experience

Managing E911 for the Hybrid Workforce

Moderator: Irwin Lazar  (Metrigy)

Panelists: Martha Buyer  (Telecommunications Law), Robin Erkkila  (Bandwidth), Mark Fletcher  (911inform, LLC), Brooks Shannon  (NENA), Richard St-Jean  (Intrado)

Location: Osceola A

Pass Type: Entire Event Orlando - Monday-Thursday

Session Type: Session

Track: Unified Communications & UCaaS

Video Interoperability: Today and Tomorrow

Panelists: Peter Verwayen  (BlueJeans by Verizon), Espen Loberg  (Webex by Cisco), Jordan Owens  (Pexip), Ilya Bukshteyn  (Microsoft)

Speaker: Jim Kelly  (Recon Research)

Location: Sun A

Pass Type: Entire Event Orlando - Monday-Thursday

Session Type: Session

Track: Video Collaboration & A/V

Why It’s Crucial to Have a Strategy for User Adoption

Speaker: Melissa Swartz  (Swartz Consulting)

Location: Osceola B

Pass Type: Entire Event Orlando - Monday-Thursday

Session Type: Session

Track: Workplace Strategies

Mar 27 Monday | 11:00 am

Opening General Session: Hybrid Work, AI & More: Strategic Trends and Hot Topics

Moderators: Jim Burton  (C-T Link), Eric Krapf  (Enterprise Connect / No Jitter)

Panelists: Gary Sorrentino  (Zoom), Lorrissa Horton  (Webex by Cisco), Behshad Behzadi, PhD  (Google Cloud), Savinay Berry  (Vonage), Kira Makagon  (RingCentral), Lan Ye  (Microsoft)

Location: Osceola CD

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual

Session Type: General Session

Mar 27 Monday | 12:00 pm

Attendee Lunch & Networking Honoring Women in Communications

Location: Coquina Lawn

Pass Type: Entire Event Orlando - Monday-Thursday

Session Type: Event Experience and Networking

Mar 27 Monday | 1:00 pm

Women in Communications: Insight and Inspiration from Leaders

Moderator: Lisa Schmeiser  (Enterprise Connect / No Jitter)

Panelists: JoDe Beitler  (University of Pennsylvania), Sinead Aylward  (Johnson Controls), Stacey Caster  (Rocket Companies), Danielle Joiner McPherson  (Delta Air Lines)

Location: Osceola CD

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual

Session Type: General Session

Mar 27 Monday | 2:00 pm

What Comes After CCaaS?

Moderator: Sheila McGee-Smith  (McGee-Smith Analytics)

Panelists: Yariv Adan  (Google), Barry Cooper  (NICE), Celia Fleischaker  (Verint), Olivier Jouve  (Genesys), Genefa Murphy  (Five9), Ryan Nichols  (Salesforce)

Location: Osceola CD

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual

Session Type: General Session

Track: Contact Center/Customer Experience

Mar 27 Monday | 3:00 pm

Afternoon Salty Snacks Sponsored by Genesys

Location: Booth #712 in Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Brownie Station Sponsored by AT&T

Location: Booth #1736 in Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Enterprise Connect Headquarters Booth

Location: Enterprise Connect Headquarters Booth 1112

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Espresso Bar Sponsored by GoTo

Location: Booth #1420 in Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Expo Hall

Location: Exhibit Hall - Lower Level

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Expo Hall

Nitrogen Cold Brew Bar Sponsored by Twilio

Location: Booth #920 in Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Passport to Prizes

Location: Booth # 1112 - Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Professional Headshot Station Sponsored by Zoom

Location: Booth #2220 in Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Relaxation Station Sponsored by MXL Microphones

Location: Booth #339 in Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Signature Cocktails Sponsored by RingCentral

Location: Booth #1908 in Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Simulated Golf Sponsored by CM.com

Location: Booth #1743 in Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Sponsored Session: Better Meetings Everywhere with Microsoft and Jabra

Sponsor Speakers: Olly Henderson  (Jabra), Stephen Jenkins  (Diversified), Mehryn Corrigan  (Microsoft)

Location: Sun C

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Sponsored Session

Sponsored Session: Let's be honest: Insights from Neat and OFS on the changing nature of people, work, and communication

Sponsor Speakers: Ken Reeves  (Neat), Aaron Estabrook  (OFS)

Location: Osceola 1

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Sponsored Session

Warm Cookie Station Sponsored by Neat

Location: Booth #928 in Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Mar 27 Monday | 4:00 pm

Opening Night Reception

Location: Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Sponsored Session: AI-Native Contact Center: Revolutionizing Customer Service with Conversational AI

Sponsor Speaker: Nick Orlando  (Kore.ai)

Location: Sun C

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Sponsored Session

Sponsored Session: Building a Virtual Town Square for the Hybrid Workplace

Sponsor Speakers: Al Balasco  (Radisys Corporation), Vidula Damle  (Radisys Corporation)

Location: Osceola 1

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Sponsored Session

Mar 27 Monday | 5:30 pm

Adult Root Beer Sponsored by Vonage

Location: Booth #1720 in Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Mar 28 Tuesday | 6:00 am

5K Fun Run Sponsored by IntelePeer

Location: Mangrove Lawn - Gaylord Palms

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Yoga

Location: Coquina Lawn

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Mar 28 Tuesday | 7:15 am

Breakfast Briefing: Digital-First Customer Service with Khoros and J.D. Power

Sponsor Speakers: Chris DeLambo  (Khoros), Mark Miller  (J.D. Power)

Location: Suwanee 2

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Breakfast Briefing

Breakfast Briefing: Enhance Your E911 Response: Integrating Redsky & Everbridge

Sponsor Speakers: Joe Hruska  (RedSky, an Everbridge Company), Ryan Olsen  (RedSky, an Everbridge Company)

Location: Suwanee 1

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Breakfast Briefing

Breakfast Briefing: What are the pain points of collaborating virtually? Has Bozu answered all of them?

Sponsor Speaker: Atul Anandpura  (Bozu.us - WiseDV Inc.)

Location: Suwanee 3

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Breakfast Briefing

Mar 28 Tuesday | 7:30 am

Attendee Breakfast Sponsored by Amazon Web Services

Location: Osceola and Sun Lobbies

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Event Experience and Networking

Mar 28 Tuesday | 8:00 am

Cloud Communications 2026: Why Edge Computing is the Next Wave for Communications

Panelists: Jarod Stokes  (Lumen), Priti Vakil  (Verizon), Ricky Tsui  (AT&T)

Speaker: Zeus Kerravala  (ZK Research)

Location: Osceola B

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Communications & Collaboration 2026

Making Sense of Conversational AI: Lessons Learned from Real-World Experience

Panelists: Chris Karcher  (Johnson & Johnson), Brett Knight  (Lowe's)

Speakers: Dan Miller  (Opus Research), Derek Top  (Opus Research)

Location: Sun B

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Contact Center/Customer Experience

Project Managing a Complex UCaaS/CCaaS Solution

Speaker: Steve Leaden  (Leaden Associates)

Location: Sun D

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Unified Communications & UCaaS

Teams Voice: Options, Issues, and Opportunities

Speaker: Kevin Kieller  (enableUC)

Location: Sun A

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Collaboration Platforms

The Future of Work: The End-User's Perspective

Moderator: Jim Kelly  (Recon Research)

Panelists: Dennis Vallone  (BAYADA Home Health Care), Manish Parmar  (Amicus Therapeutics), Aaron Roe  (Deloitte Technology, Deloitte)

Location: Osceola A

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Video Collaboration & A/V

Mar 28 Tuesday | 9:00 am

Best of Enterprise Connect Awards Presentation

Presenter: Eric Krapf  (Enterprise Connect / No Jitter)

Location: Osceola CD

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual

Session Type: General Session

Mar 28 Tuesday | 9:10 am

Enterprise Summit: Navigating a Changing Landscape

Moderator: Eric Krapf  (Enterprise Connect / No Jitter)

Panelists: JoDe Beitler  (University of Pennsylvania), Shival Seth  (Grand River Hospital and St. Mary’s Hospital), Julio Pereira  (World Fuel Services), Giles Johnson  (Avery Dennison), Brian Dibrell  (Humana)

Location: Osceola CD

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual

Session Type: General Session

Mar 28 Tuesday | 9:45 am

AM Hydration Break Sponsored by Cisco

Location: Osceola and Sun Lobbies

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Event Experience and Networking

Mar 28 Tuesday | 10:00 am

Microsoft Keynote

Speaker: Nicole Herskowitz  (Microsoft)

Location: Osceola CD

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual

Session Type: Keynote

Mar 28 Tuesday | 10:45 am

Cisco Keynote

Speaker: Snorre Kjesbu  (Cisco)

Location: Osceola CD

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual

Session Type: Keynote

Mar 28 Tuesday | 11:30 am

RingCentral Keynote

Speaker: Mo Katibeh  (RingCentral)

Location: Osceola CD

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual

Session Type: Keynote

Mar 28 Tuesday | 12:00 pm

Afternoon Salty Snacks Sponsored by Genesys

Location: Booth #712 in Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Attendee Lunch Cafés Sponsored by Amazon Web Services and Google

Location: Expo Floor Cafés

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Event Experience and Networking

Brownie Station Sponsored by AT&T

Location: Booth #1736 in Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

EC Theater 128: Hybrid Work and 2023: This time, it’s personal

Sponsor Speaker: Kris Rangarajan  (Webex by Cisco)

Location: Enterprise Connect Theater 128

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Enterprise Connect Theater

EC Theater 2340: Digital Customer Experiences

Sponsor Speaker: Will Gordy  (Verizon Business)

Location: Enterprise Connect Theater 2340

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Enterprise Connect Theater

Enterprise Connect Headquarters Booth

Location: Enterprise Connect Headquarters Booth 1112

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Espresso Bar Sponsored by GoTo

Location: Booth #1420 in Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Expo Hall

Location: Exhibit Hall - Lower Level

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Expo Hall

Juice Bar Sponsored by RingCentral

Location: Booth #1908 in Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Nitrogen Cold Brew Bar Sponsored by Twilio

Location: Booth #920 in Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Passport to Prizes

Location: Booth # 1112 - Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Professional Headshot Station Sponsored by Zoom

Location: Booth #2220 in Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Relaxation Station Sponsored by MXL Microphones

Location: Booth #339 in Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Simulated Golf Sponsored by CM.com

Location: Booth #1743 in Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Warm Cookie Station Sponsored by Neat

Location: Booth #928 in Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Mar 28 Tuesday | 12:05 pm

No Jitter News Desk

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual

Session Type: News Desk

Mar 28 Tuesday | 12:30 pm

EC Theater 128: A Reset on Return to the Office

Sponsor Speaker: Jeff Giampa  (Poly | HP)

Location: Enteprise Connect Theater 128

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Enterprise Connect Theater

EC Theater 2340: Maximizing Communication in UC Meeting Rooms: The Importance of Audio and Video Technology

Sponsor Speaker: Zach Snook  (Biamp)

Location: Enterprise Connect Theater 2340

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Enterprise Connect Theater

Sponsored Session: Modern, Cloud-First Customer Experiences Delivered by ChromeOS

Sponsor Speaker: Matthew Clare  (Google)

Location: Osceola 1

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Sponsored Session

Sponsored Session: The Value of Technology Partnerships to Maximize Client Satisfaction

Sponsor Speaker: Vincent Zandvliet  (NICE)

Location: Sun C

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Sponsored Session

Mar 28 Tuesday | 1:00 pm

EC Theater 128: Composable Communications: Solving Unique Business Challenges (with massive cost savings!)

Sponsor Speaker: Mike Stowe  (Ring Central)

Location: Enterprise Connect Theater 128

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Enterprise Connect Theater

EC Theater 2340: Deliver an exceptional CX while saving costs and improving operational efficiencies

Sponsor Speaker: Alain Mowad  (Talkdesk)

Location: Enterprise Connect Theater 2340

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Enterprise Connect Theater

Mar 28 Tuesday | 1:30 pm

EC Theater 128: The Next Generation Contact Center with Einstein GPT

Sponsor Speaker: Sameer Abhinkar  (Salesforce)

Location: Enterprise Connect Theater 128

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Enterprise Connect Theater

EC Theater 2340: Transforming Simple Connections into Memorable Customer Engagements

Sponsor Speaker: Sanjay Srinivasan  (Vonage)

Location: Enterprise Connect Theater 2340

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Enterprise Connect Theater

Sponsored Session: Unlock Unified Communications Value and Maximize Your Investment Compliantly and Securely

Sponsor Speaker: Dan Nadir  (Theta Lake)

Location: Osceola 1

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Sponsored Session

Sponsored Session: Unlock Your Contact Center Potential: How Branded Calling Gives Agents and Customers a Better Experience

Sponsor Speaker: Michael Coleman  (First Orion)

Location: Sun C

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Sponsored Session

Mar 28 Tuesday | 1:45 pm

PM Hydration Break Sponsored by Vonage

Location: Osceola and Sun Lobbies

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Event Experience and Networking

Mar 28 Tuesday | 2:00 pm

Accessibility: How Enterprise I.T. Can Better Support Workers with Disabilities

Moderators: Claudio Luis Vera, Eric Krapf  (Enterprise Connect / No Jitter)

Panelists: Tamar Savir  (Verily), Sheri Byrne-Haber  (VMWare)

Location: Osceola CD

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual

Session Type: General Session

EC Theater 128: What’s new in contact centers with Amazon Connect

Sponsor Speaker: Michael Wallace  (AWS)

Location: Enterprise Connect Theater 128

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Enterprise Connect Theater

EC Theater 2340: Growing customer loyalty through real-time personalization across every touchpoint

Sponsor Speaker: Philip Borden  (Twilio)

Location: Enterprise Connect Theater 2340

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Enterprise Connect Theater

Mar 28 Tuesday | 2:30 pm

EC THeater 2340: New Innovations and AI Enhancements to Empower the Future of Work

Sponsor Speaker: Joseph Chong  (Zoom)

Location: Enterprise Connect Theater 2340

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Enterprise Connect Theater

Sponsored Session: Find out how NICE and Spearline are closing the loop to achieve operational excellence

Sponsor Speaker: Vincent Zandvliet  (NICE)

Speaker: Tsahi Levent-Levi  (Spearline)

Location: Osceola 1

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Sponsored Session

Mar 28 Tuesday | 3:00 pm

EC Theater 128: Modern, Cloud-First Customer Experiences Delivered by ChromeOS

Sponsor Speaker: Mandar Joshi  (Google)

Location: Enterprise Connect Theater 128

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Enterprise Connect Theater

EC Theater 2340: Getting your tech to pay off: 2023 trends to drive your small and mid-sized enterprise growth

Sponsor Speaker: Michael McCann  (GoTo)

Location: Enterprise Connect Theater 2340

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Enterprise Connect Theater

Hackathon Report: Focus on Programmable Communications

Speaker: Alan Quayle  (TADHack, TADSummit)

Location: Osceola B

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: CPaaS & APIs

I.T. Security with a Hybrid Workforce

Panelists: Geoff Hooper  (RingCentral), John Turner  (VMware), Christopher Bonavita  (Lumen)

Speaker: Terry Slattery  (Independent Consultant)

Location: Sun B

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Security & Compliance

Living in the MultiCaaS: Comparing Microsoft, Cisco, Zoom, and RingCentral Solutions

Speakers: Brent Kelly  (Omdia), Kevin Kieller  (enableUC)

Location: Sun A

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Collaboration Platforms

Signature Cocktails Sponsored by RingCentral

Location: Booth #1908 in Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Using Advanced Analytics to Get the Full Picture of Your CX Performance

Speaker: Robin Gareiss  (Metrigy)

Location: Osceola A

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Contact Center/Customer Experience

Mar 28 Tuesday | 3:30 pm

EC Theater 128: The New Virtual Event Tech Stack (Studio/Events, Expo)

Sponsor Speaker: Mahabaleshwar Bhat  (BlueJeans by Verizon)

Location: Enterprise Connect Theater 128

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Enterprise Connect Theater

EC Theater 2340: Orchestrate Uniquely Engaging Experiences. How CX Technology Can Help

Sponsor Speakers: Ginger Conlon  (Genesys), Michael Logan  (Genesys)

Location: Enterprise Connect Theater 2340

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Enterprise Connect Theater

Sponsored Session: The 3 key opportunities of new communication technology for enterprises

Sponsor Speaker: Divya Wakankar  (BICS)

Location: Sun C

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Sponsored Session

Sponsored Session: Top 5 Use Cases for Contact Center Auto QA & Conversation Intelligence

Sponsor Speakers: Gennadiy Bezko  (MiaRec), John Ortiz  (MiaRec)

Location: Osceola 1

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Sponsored Session

Mar 28 Tuesday | 4:00 pm

Adult Root Beer Sponsored by Vonage

Location: Booth #1720 in Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Booth Crawl

Location: Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

CX Beyond the Contact Center: Why Your Enterprise Needs a Holistic Approach

Speaker: Juanita Coley  (Solid Rock Consulting)

Location: Sun D

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Contact Center/Customer Experience

EC Theater 128: Frictionless Automation Experience

Sponsor Speaker: Maor Revah  (NICE)

Location: Enterprise Connect Theater 128

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Enterprise Connect Theater

EC Theater 2340: Why Customers Choose Slack vs. Collaboration Alternatives

Sponsor Speaker: Casey Igoe  (Slack from Salesforce)

Location: Enterprise Connect Theater 2340

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Enterprise Connect Theater

Empowering the Anywhere Workforce

Panelists: Ellaury Hernandez  (Telefonica), Ilya Bukshteyn  (Microsoft), Jared Cook  (VMware)

Speaker: Adam Holtby  (Omdia)

Location: Osceola B

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Workplace Strategies

Intelligent Communications & Collaboration: 2026

Speaker: Jim Lundy  (Aragon Research)

Location: Sun B

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Communications & Collaboration 2026

Rethinking Cloud Migration: Is Public Cloud the Best Path Forward for Your Organization?

Panelists: Paul Chapman  (Webex by Cisco), Paul Ginn  (Mitel), Mike Kuch  (Avaya), Ram Menghani  (NEC Enterprise Communication Technologies, Inc.)

Speaker: Elka Popova  (Frost & Sullivan)

Location: Osceola A

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Unified Communications & UCaaS

Mar 28 Tuesday | 4:30 pm

EC Theater 128: How to compose your contact center across telephony, CCaaS, AI, and authentication

Sponsor Speaker: Travis Hinton  (Bandwidth)

Location: Enterprise Connect Theater 128

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Enterprise Connect Theater

EC Theater 2340: Incredibly High UC Expectations? Spectrum Enterprise Says Be Unreasonable

Sponsor Speaker: Donald Hausman Jr.  (Spectrum Enterprise)

Location: Enterprise Connect Theater 2340

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Enterprise Connect Theater

Sponsored Session: Generative AI + Conversational AI Solutions: Next Gen CX

Sponsor Speakers: Philipp Heltewig  (Cognigy), Thijs Waanders  (Cognigy)

Location: Osceola 1

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Sponsored Session

Mar 28 Tuesday | 5:00 pm

EC Theater 128: Conversational AI Roundtable: Case Studies of Transforming CX Fulfillment

Sponsor Speakers: Indy Navaratnam  (Purolator), David Trafton  (Millennium Trust)

Location: Enterprise Connect Theater 128

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Enterprise Connect Theater

EC Theater 2340: The Customer’s Journey to the Cloud

Sponsor Speakers: Lori Wodrich  (Amerisure Insurance), Slade Besson  (Nicholls State University)

Location: Enterprise Connect Theater 2340

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Enterprise Connect Theater

Mar 28 Tuesday | 5:30 pm

EC Theater 128: Win With Contact Center Analytics

Sponsor Speaker: Brandon Ewing  (Five9)

Location: Enterprise Connect Theater 128

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Enterprise Connect Theater

EC Theater 2340: What's new with Neat

Sponsor Speakers: Justin Bondi  (Neat), Brian Dunat  (Neat)

Location: Enterprise Connect Theater 2340

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Enterprise Connect Theater

Mar 29 Wednesday | 6:00 am

5K Fun Run Sponsored by IntelePeer

Location: Mangrove Lawn - Gaylord Palms

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Yoga

Location: Coquina Lawn

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Mar 29 Wednesday | 7:15 am

Breakfast Briefings: How to Remove the Boundaries to Improve Contact Rates

Sponsor Speaker: Kristen Confer  (Numeracle)

Location: Suwanee 1

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Breakfast Briefing

Mar 29 Wednesday | 7:30 am

Attendee Breakfast Sponsored by RingCentral

Location: Osceola and Sun Lobbies

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Event Experience and Networking

Mar 29 Wednesday | 8:00 am

Contact Centers 2026: Where We'll Be with CCaaS, AI, and WFO

Panelists: Jono Luk  (Webex by Cisco), Ryan Nichols  (Salesforce), Laura Bassett  (NICE), Josh Goldlust  (Genesys), Mimi Nguyen  (Talkdesk)

Speaker: David Myron  (Omdia)

Location: Sun A

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Communications & Collaboration 2026

Equipping Offices for Collaboration in a Global Enterprise

Panelists: Jennifer Adams  (Poly), Rich Bayes  (Cisco), Theresa Larkin  (Zoom), Jon Tracey  (Logitech)

Speaker: Prachi Nema  (Omdia)

Location: Osceola A

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Workplace Strategies

How Reliable is Your Cloud Solution?

Panelists: Ankush Gangwani  (Bandwidth), Amir Hameed  (RingCentral), Doug Knight  (Spectrum Enterprise), Mahendra Sekaran  (Microsoft), Sanjay Srinivasan, PhD  (Vonage)

Speaker: Steve Leaden  (Leaden Associates)

Location: Sun B

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Unified Communications & UCaaS

Innovation Showcase: Collaboration

Moderator: Dave Michels  (TalkingPointz)

Speakers: Indrajit Ghosh  (ConnX, Inc.), Alan Lepofsky  (Mobeus), Dawn-Marie Elder  (SIPPIO), Mark Vale  (Callroute)

Location: Osceola B

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Session

Track: Collaboration Platforms

Securing Communications for Incident Response

Speaker: Sorell Slaymaker  (TechVision Research)

Location: Sun D

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Security & Compliance

Mar 29 Wednesday | 9:00 am

Disruptive Dialogue 1--Tapping into Mobility

Moderator: Eric Krapf  (Enterprise Connect / No Jitter)

Speaker: Savinay Berry  (Vonage)

Location: Osceola CD

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual

Session Type: General Session

Mar 29 Wednesday | 9:10 am

Disruptive Dialogue 2: The ChatGPT Effect: What AI and Large Language Models Mean for Enterprise Comms

Moderator: Eric Krapf  (Enterprise Connect / No Jitter)

Speaker: Dan Miller  (Opus Research)

Location: Osceola CD

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual

Session Type: General Session

Mar 29 Wednesday | 9:20 am

Making Progress on Hybrid Work: The Enterprise View

Moderator: Eric Krapf  (Enterprise Connect / No Jitter)

Panelists: Mark Grosvenor  (NFP), Stacy Foster  (Mastercard), Gary LaSasso  (Amicus Therapeutics)

Location: Osceola CD

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual

Session Type: General Session

Mar 29 Wednesday | 9:45 am

AM Hydration Break Sponsored by ZOOM

Location: Osceola and Sun Lobbies

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Event Experience and Networking

Mar 29 Wednesday | 10:00 am

Zoom Keynote - Collaborate Happy On One AI-Powered Platform

Speaker: Joseph Chong  (Zoom)

Location: Osceola CD

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual

Session Type: Keynote

Mar 29 Wednesday | 10:45 am

Google Keynote

Speaker: Behshad Behzadi, PhD  (Google Cloud)

Location: Osceola CD

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual

Session Type: Keynote

Mar 29 Wednesday | 11:30 am

Amazon Web Services Keynote: Exceeding Customer Expectations in Challenging Times

Speaker: Dilip Kumar  (Amazon Web Services)

Location: Osceola CD

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual

Session Type: Keynote

Mar 29 Wednesday | 12:00 pm

Afternoon Salty Snacks Sponsored by Genesys

Location: Booth #712 in Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Attendee Lunch Cafés Sponsored by Amazon Web Services and Google

Location: Expo Floor Cafés

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Event Experience and Networking

Brownie Station Sponsored by AT&T

Location: Booth #1736 in Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

EC Theater 128: The Value of Engaging an Independant Technology Consultant

Sponsor Speaker: Chuck Vondra  (Communication Strategies)

Location: Enterprise Connect Theater 128

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Enterprise Connect Theater

EC Theater 2340: Work is no longer a place you go…but something you do

Sponsor Speaker: Tim Hernquist  (Jabra)

Location: Enterprise Connect Theater 2340

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Enterprise Connect Theater

Enterprise Connect Headquarters Booth

Location: Enterprise Connect Headquarters Booth 1112

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Espresso Bar Sponsored by GoTo

Location: Booth #1420 in Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Expo Hall

Location: Exhibit Hall - Lower Level

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Expo Hall

Juice Bar Sponsored by RingCentral

Location: Booth #1908 in Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Nitrogen Cold Brew Bar Sponsored by Twilio

Location: Booth #920 in Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Passport to Prizes

Location: Booth # 1112 - Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Professional Headshot Station Sponsored by Zoom

Location: Booth #2220 in Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Relaxation Station Sponsored by MXL Microphones

Location: Booth #339 in Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Simulated Golf Sponsored by CM.com

Location: Booth #1743 in Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Warm Cookie Station Sponsored by Neat

Location: Booth #928 in Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Mar 29 Wednesday | 12:30 pm

EC Theater 128: The Next Frontier: Merging technologies that will lead the future of CX assurance

Sponsor Speaker: Kevin Buckley  (Spearline)

Location: Enterprise Connect Theater 128

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Enterprise Connect Theater

EC Theater 2340: Microsoft Teams Calling Services Case Study: Accelerate Business Outcomes with Automation

Sponsor Speaker: Terry Corder  (Fusion Connect)

Location: Enterprise Connect Theater 2340

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Enterprise Connect Theater

Sponsored Session: Experience in a Hyperconnected Ecosystem

Sponsor Speakers: Sriram Sampath  (Tata Communications), Nick Parmar  (Tata Communications)

Location: Sun C

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Sponsored Session

Mar 29 Wednesday | 1:00 pm

EC Theater 128: Sound of Humanity

Sponsor Speaker: Marty Sarim  (Sanas)

Location: Enterprise Connect Theater 128

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Enterprise Connect Theater

EC Theater 2340: Unlock the Power of Microsoft Teams Meeting Experience with Yealink Latest Solutions

Sponsor Speakers: William Newman  (Yealink), Erica Fox  (Microsoft), Rebeka Inoue  (Microsoft)

Location: Enterprise Connect Theater 2340

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Enterprise Connect Theater

Mar 29 Wednesday | 1:30 pm

Adult Root Beer Sponsored by Vonage

Location: Booth #1720 in Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

EC Theater 128: What's new in Microsoft Teams Phone

Sponsor Speakers: Scott Plette  (Microsoft), Kruthika Ponnusamy  (Microsoft)

Location: Enterprise Connect Theater 128

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Enterprise Connect Theater

EC Theater 2340: How to empower your organization with AI-driven CX Insights

Sponsor Speaker: Will Stagl  (CallMiner)

Location: Enterprise Connect Theater 2340

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Enterprise Connect Theater

Sponsored Session: Delighting Customers with CAI Contact Center Transformation

Sponsor Speakers: Dominic Pasta  (Aon), Shai Zorea  (PricewaterhouseCoopers)

Location: Sun C

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Sponsored Session

Mar 29 Wednesday | 2:00 pm

EC Theater 128: Hybrid Work Essentials for 2023

Sponsor Speakers: Nia Celestin  (DTEN), Scott Krueckeberg  (DTEN)

Location: Enterprise Connect Theater 128

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Enterprise Connect Theater

Ensuring E911 Compliance with a Comprehensive Audit

Speakers: Elizabeth English  (EE and Associates), Eddie Nesbeth  (Davidson College), Robert Lee Harris  (Communications Advantage)

Location: Sun B

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Unified Communications & UCaaS

Enterprise Connect Closing Reception

Location: Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Five Network Problems That Hinder Real-Time Performance--And How to Fix Them

Speaker: Terry Slattery  (Independent Consultant)

Location: Sun D

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Management & Networks

Technology’s Role in the New Office Experience

Panelists: Geoff Huang  (Webex by Cisco), Ciara Peter  (Robin), John Stearns  (Zoom)

Speaker: Craig Durr  (Wainhouse Research)

Location: Osceola A

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Workplace Strategies

The Future of the Platform and Conferencing Provider

Panelists: Ilya Bukshteyn  (Microsoft), Mark Ewing  (Google), Smita Hashim  (Zoom), Michael Landry  (RingCentral)

Speaker: Ira Weinstein  (Recon Research)

Location: Sun A

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Video Collaboration & A/V

Wednesday Reception

Location: Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

What Goes Into a Successful CX Digital Transformation Strategy?

Speaker: Nerys Corfield  (Injection Consulting Limited)

Location: Osceola B

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Contact Center/Customer Experience

Mar 29 Wednesday | 2:30 pm

EC Theater 128: Elevate Conversational Engagement with Freshworks and Meta

Sponsor Speaker: Mukesh Mirchandani  (Freshworks)

Location: Enterprise Connect Theater 128

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Enterprise Connect Theater

Mar 29 Wednesday | 2:45 pm

PM Hydration Break Sponsored by Salesforce

Location: Osceola and Sun Lobbies

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Event Experience and Networking

Mar 29 Wednesday | 3:00 pm

CPaaS Case Studies: Making Integration Work -- and Pay

Moderator: Thomas Brannen  (OnConvergence)

Panelists: Shival Seth  (Grand River Hospital and St. Mary’s Hospital), Husein Gowa  (Purolator Inc.), Maddie Koerber  (Estes Forwarding Worldwide)

Location: Sun D

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: CPaaS & APIs

How Collaboration and Employee Experience Come Together

Panelists: Nicole Herskowitz  (Microsoft), Jonathan Sass  (Vyopta), Weston Morris  (Unisys), Steve Hamrick  (Slack)

Speaker: Beth Schultz  (Metrigy)

Location: Sun B

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Workplace Strategies

How Customer Engagement Platforms Will Drive CX 2.0

Panelists: Laura Bassett  (NICE), Elcenora Martinez  (Genesys), Philippe Poutonnet  (Twilio)

Speaker: Mila D'Antonio  (Omdia)

Location: Osceola B

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Contact Center/Customer Experience

Signature Cocktails Sponsored by RingCentral

Location: Booth #1908 in Expo Hall

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

UCaaS Plus CCaaS: What are the Use Cases, Where are the Hurdles?

Panelists: John Antanaitis  (Vonage), Jack Nichols  (Genesys), Ashish Seth  (RingCentral), Joseph Walsh  (GoTo)

Speaker: Blair Pleasant  (COMMfusion)

Location: Sun A

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Unified Communications & UCaaS

Visual Collaboration: Should Everyone Be Whiteboarding?

Moderator: Jim Kelly  (Recon Research)

Panelists: Gerard Bao  (Neat), Nia Celestin  (DTEN), David Kung  (Bluescape), Aaron Rimmer  (Google)

Location: Osceola A

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Video Collaboration & A/V

Mar 29 Wednesday | 4:00 pm

How I.T. Can Build a Sustainable Accessibility Program for Enterprise Communications

Speaker: Claudio Luis Vera

Location: Sun D

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Workplace Strategies

Real-World Advice for a CCaaS Migration

Panelists: Vic Cooper  (Inteletry LLC), Craig Robinson  (StableLogic Ltd), Scott Sachs  (SJS Solutions, LLC)

Speaker: Elizabeth English  (EE and Associates)

Location: Sun A

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Contact Center/Customer Experience

Speech Technology Roundtable: Leading Enterprise Applications and Emerging Use Cases

Panelists: Jim Blake  (LumenVox), Dan O'Connell  (Dialpad), Mahesh Ram  (Zoom)

Speaker: Jon Arnold  (J Arnold & Associates)

Location: Sun B

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Collaboration Platforms

Mar 29 Wednesday | 5:00 pm

Enterprise Connect Appreciation Party Sponsored by RingCentral

Location: Coquina Lawn

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: Event Experience and Networking

Mar 30 Thursday | 7:30 am

Attendee Breakfast Sponsored By Slack

Location: Sun Lobby

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Event Experience and Networking

Mar 30 Thursday | 8:00 am

From Composable to Customizable: How CPaaS Is Enabling Applications and Integrations

Panelists: Brian Heikes  (Webex by Cisco), Philippe Poutonnet  (Twilio), John Antanaitis  (Vonage), Bob Serr  (Microsoft)

Speaker: Zeus Kerravala  (ZK Research)

Location: Sun A

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: CPaaS & APIs

Mar 30 Thursday | 9:00 am

Network Automation: Streamline Processes While Avoiding the Pitfalls

Speaker: Terry Slattery  (Independent Consultant)

Location: Sun B

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Management & Networks

Planning I.T. for a Multi-Generational Workforce

Speaker: Robert Lee Harris  (Communications Advantage)

Location: Sun A

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Workplace Strategies

Mar 30 Thursday | 9:45 am

AM Hydration Break

Location: Sun Lobby

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Event Experience and Networking

Mar 30 Thursday | 10:15 am

Will I.T. Own the Future of Work (and Should It)?

Moderator: Lisa Schmeiser  (Enterprise Connect / No Jitter)

Panelists: Robert Lee Harris  (Communications Advantage), Adam Holtby  (Omdia), Beth Schultz  (Metrigy), Zeus Kerravala  (ZK Research)

Location: Sun A

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: General Session

Mar 30 Thursday | 11:15 am

Locknote

Moderator: Eric Krapf  (Enterprise Connect / No Jitter)

Panelists: Linda Barnes  (Natural Habits, LLC), Brent Kelly  (Omdia), Zeus Kerravala  (ZK Research), Sheila McGee-Smith  (McGee-Smith Analytics), Dave Michels  (TalkingPointz)

Location: Sun A

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando

Session Type: General Session