Enterprise Connect 2026 Schedule

Per IDC, global enterprise AI investment is racing toward $632 billion by 2028. But throwing money into AI initiatives does not guarantee success. What separates the organizations compounding AI into exponential gains from the herd is that they have addressed the fundamental “garbage in, garbage out” problem that undermines most CX AI initiatives.

This session reveals how leading CX organizations are successfully deploying AI solutions 3-5x faster than their competitors and achieving meaningful ROI. We’ll share the knowledge and data bottleneck preventing most CX organizations from capitalizing on AI investments, three critical readiness factors that separate AI leaders from laggards, and a practical framework to assess the AI readiness gap and close it before it becomes insurmountable.