Speakers
Erik Delorey, Director of Innovation, Miratech
Erik Delorey Leads Miratech’s customer experience practice, combining extensive technology, operational, and business expertise to help clients maximize and align technology with their strategic objectives. He has more than 20 years of experience in technology, product development, service delivery, and operations functions in the Contact Center industry. Erik’s specialties include customer experience, workforce optimization, business intelligence, software development, infrastructure, cloud solutions, automation, and professional and technical services management. He is a proud member of the Association for the Advancement of Artificial Intelligence, a scientific organization chartered for the ethical advancement of AI.