From use cases to ROI to governance and user issues, most enterprises are still struggling with AI. This half-day summit serves as your definitive guide, decoding the complexities of AI implementation and illuminating the strategic pathway to tangible enterprise benefits for collaboration and productivity. Through a combination of presentations, panel discussions, and small-group discussion, this dynamic three-hour program will provide you the latest information and insights, while also stimulating your own creativity, leaving you ready to solve problems and overcome the obstacles standing in the way of AI transformation across your enterprise.

9:00 – 9:05 AM: Welcome and introductions

Speakers: Derek Top, Principal Analyst & Research Director, Opus Research; Ian Jacobs, VP & Lead Analyst, Opus Research

9:05 – 9:40 AM: Presentation: AI Trends -- Where Enterprises are Spending their Money and Time

Speakers: Derek Top, Principal Analyst & Research Director, Opus Research; Ian Jacobs, VP & Lead Analyst, Opus Research

Have you deployed one or more internal AI chatbots? Are you leveraging Microsoft Copilot, ChatGPT Enterprise, or another off-the-shelf AI productivity tool -- and if so, are you getting real value for the cost? What other AI productivity and business applications or capabilities could your end users be putting to work to improve collaboration and productivity? In this session, a leading research firm will provide a progress report both on the state of the technology and on enterprises' adoption and success with AI for collaboration and productivity. You'll be able to benchmark your own progress against the pacesetters and understand where you need to catch up, as well as where to invest wisely. This session will set the stage for the Summit, giving you a firm grounding in enterprise AI circa 2026, with detailed analysis and data you'll reference throughout the rest of the Summit.

9:40 – 10:20 AM: Panel Discussion: Real-world Use Cases and ROI for AI in Collaboration and Productivity

Moderator: Ian Jacobs, VP & Lead Analyst, Opus Research

Panelists: Arthi Kasturirangan, Vice President of AI Engineering, Informa; Eric Brosius, Vice President of Technology Services, Sun River Health, Dana Urban, Chief Information Officer, Tenth Avenue Commerce (From You Flowers)

See what success looks like for AI in collaboration and productivity, as enterprise leaders discuss their experiences deploying the technology, getting buy-in from end users, and measuring their success. You'll hear executives describe how they identified opportunities, tested the technology and set up pilots, and how they're scaling AI to capture its maximum benefits while maintaining security and compliance. They'll discuss their approach to making the business case, choosing technology partners, overcoming data integration challenges, and rolling out the capabilities. You'll come away with specific insights you can take back to your own enterprise, as well as fodder for discussion throughout the rest of the Summit and conference.

10:20 - 10:35: Break

10:35 – 11:10: Panel: AI Success at Scale—Identifying & Documenting ROI; Vendor Strategies & Buy vs. Build

Moderator: Jon Arnold, Principal, J Arnold & Associates

Panelists: Erik Delorey, Director of Innovation, Miratech; Dave Singer, Global Vice President, Go-To-Market Strategy, Verint; Jason Wiker, Principal Solutions Architect, LiveKit

Everyone's got at least one AI pilot, but some enterprises have struggled to scale their deployments, either due to cost, organizational issues, or disappointing results. If you're seeking to capture truly transformative collaboration and productivity benefits from AI, this must-attend session will help you build your strategy. You'll get detailed analysis and reporting that will help you craft an enterprise-wide strategy for rolling out AI capabilities across business organizations, job functions, and technologies. You’ll also hear tips and tricks for specifying, procuring, and cost-justifying AI applications, and evaluating the build vs. buy decision in any given case. You'll learn the biggest obstacles to AI success at scale, and how to overcome them.

11:10 – 11:50: Small Group Discussions: How We’re Planning for the Next 12 Months

This is your opportunity to engage face-to-face with your peers and talk about YOUR enterprise: What’s been working for AI, where you need help, and which problems you most urgently need to solve. Summit attendees will be broken into groups of ~10, with a facilitator on hand to help keep the conversation moving – but the focus is on YOU, sharing and exchanging ideas. Make sure to bring your ideas and problems to take advantage of the interaction and peer wisdom you’ll access in this discussion. Groups may also choose to discuss the major issues covered in today’s summit – from ROI and use cases to security/compliance, LLMs and build vs. buy, and more. Share your experiences and benefit from the hard knocks others may have endured as they went about building (and adjusting) their AI strategy for collaboration and productivity.

11:50 – 12:00: Group Discussion Report-Out and Summit Wrap-up Discussion

Stick around to hear discussion groups’ reports, and hear all of this morning's experts parting thoughts. This concluding discussion will tie together the Summit's themes and information, leaving you with a concise, impactful set of takeaways you can start putting into action as soon as you get back to the office. Don't miss this chance to get one final immersion in the key factors that will drive and affect your success using AI for collaboration and productivity over the next 12 months.