Speakers 2026
Join enterprise IT leaders who are shaping the future of work and communications in a setting designed to inspire, connect, and move the industry forward.
Nicolas De Kouchkovsky, Principal Analyst, CaCube Consulting
Nicolas is an industry analyst covering Contact Centers, Customer Experience (CX), SalesTech, and AI for sales and service. He is a BCStrategies expert and the author of the CX Industry Landscape. With over 30 years in the cloud and software industry, Nicolas is a three-time CMO and has held executive product and marketing roles at Genesys, where he helped turn the company into a market leader, and at Alcatel-Lucent (now Nokia), where he launched the company’s call center business. For the past decade, he has advised software companies on innovating for the service and sales markets.