Speakers

Nicolas De Kouchkovsky is the founder and principal of CaCube Consulting, an advisory and consulting firm helping B2B software companies grow. As a Fractional CMO, he covers all aspects of marketing and market development. Nicolas is a 3-time CMO specializing in go-to-market, positioning, and messaging.

Nicolas spent over 30 years in the cloud and software industry as a product and marketing executive. He held executive roles at Genesys, propelling its growth to $600M and the top position in the contact center market, and at Alcatel-Lucent (now Nokia), where he pioneered the call center business.

Nicolas is a recognized expert in customer-facing technologies including customer experience, customer service, contact centers, sales, and AI. He authored the CX industry landscape: markets.cacubeconsulting.com/cx.

You can also follow him at linkedin.com/in/nicolask3/.

Presenting:

• Can Journey Analytics Drive Digital Channel Success?
• Navigating the Hurdles to Building a Future-Proof AI Roadmap