Speakers 2026
Join enterprise IT leaders who are shaping the future of work and communications in a setting designed to inspire, connect, and move the industry forward.
Mike Chan, Head of Customer Experience, Group 1 Automotive
Mike Chan is Head of Customer Experience at Group 1 Automotive, where he leads enterprise-wide efforts to improve customer engagement and service performance across the organization. With 30 years in the automotive industry, Mike brings deep expertise in customer experience, service operations, and contact center effectiveness, blending data-driven insights with practical execution. He is a two-time Pied Piper Award winner for Service Telephone Effectiveness among major automotive dealer groups and is known for translating customer experience strategy into measurable business results.