Speakers 2026
Join enterprise IT leaders who are shaping the future of work and communications in a setting designed to inspire, connect, and move the industry forward.
Kelly Josey, Director of Call Center Operations, Pilot Company
Kelly Josey is the Director of Call Center operations at Pilot Company, where she leads large, multi-site teams and drives innovation through CCaaS, SaaS, and conversational AI technologies. With more than a decade of experience in contact centers leadership, she is known for advancing digital transformation, operational excellence, and world-class guest experiences.