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Enterprise Connect
March 23-25, 2027
Caesars ForumLas Vegas, NV
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Enterprise Connect 2026 Schedule

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Keynote: The Concierge Economy with Amazon Connect

Pasquale DeMaio  (Vice President of Customer Experience Services, AWS)
Location: Keynote - Forum 118
Date: Tuesday, March 10
Time: 1:00 pm - 3:00 pm
Pass Type: All Access, Premium, Summit, Expo Plus
Session Type: Keynote
Vault Recording: Video
Pasquale DeMaio

White glove service is the new standard — regardless of purchase price, every customer now demands a concierge-level experience. Yet delivering personalized, proactive experiences at scale typically requires significant cost and resources. Join Pasquale Demaio, VP of Customer Experience at AWS, as he explores how agentic AI from Amazon Connect is rewriting that equation, enabling organizations to meet rising expectations while reducing costs, and what it means for the future of customer experience.