Enterprise Connect 2026 Schedule

In a world where AI can generate a perfectly convincing human voice or video call at scale, the stakes for enterprise communications are higher than ever. What happens when your customer doesn’t know whether they’re speaking to a real agent? When your CEO’s voice can be faked in seconds? Or when an emergency 911 call might be an AI-generated malicious swatting attempt? This session explores how deepfakes are reshaping the landscape of trust across contact centers, UC platforms, and internal communications. We’ll examine how enterprise leaders should respond to this wave of synthetic content: not with panic, but with strategy. Drawing on insights from behavioral science and AI architecture, including the surprising relevance of Deepfake algorithms themselves, we’ll explore how humans learn to detect fakes, and what that means for designing secure, resilient, and ethical communications systems. Whether you’re building bot-based customer experiences or securing high-trust internal messaging, this talk will give you frameworks and takeaways to navigate the “post-truth” challenge head-on.

Key Takeaways:

1. Learn how deepfake voice, video, and conversational content are already impacting enterprise communication workflows, from customer service to C-suite impersonation.

2. Discover practical methods to build trust into communications strategies, including AI transparency and “truth-aware” system design.

3. Understand how human perception evolves to detect fakes, and how to apply that learning to contact center training, fraud detection, and employee readiness.