Enterprise Connect 2026 Schedule

The rapid adoption of Artificial Intelligence (AI) is transforming enterprise communications, offering unprecedented opportunities for efficiency, innovation, and customer engagement. However, alongside these advancements come critical ethical challenges that organizations must proactively address. This timely session will delve into the complex ethical landscape of AI, providing practical guidance for enterprises to deploy and manage AI technologies responsibly. Join industry experts Martha Buyer, a recognized authority on technology law and ethics, and Irwin Lazar, a leading analyst in enterprise communications, as they unpack key considerations such as:

• Definitions: Ensuring that providers, deployers and those who choose to use AI-enabled tools understand identical definitions of what constitutes AI and how it will be deployed.
• Data Privacy and Security: Safeguarding sensitive information and ensuring compliance with evolving regulations (e.g., GDPR, CCPA) when using AI-driven tools.
• Identifying and Managing Issues of Bias and Equity: Identifying and mitigating algorithmic bias in AI systems to ensure equitable outcomes for employees and customers.
• Transparency and Explainability: Understanding how AI makes decisions and offers sufficient transparency to build trust and accountability, and reliable outcomes.
• Human Oversight and Accountability: Defining the role of human involvement in AI-powered processes and establishing clear lines of responsibility.
• Responsible AI Development and Procurement: Best practices for evaluating and selecting AI solutions that adhere to ethical principles.

Attendees will leave with a clearer understanding of the potential pitfalls and a framework for developing and implementing ethical AI policies within their organizations. This session is crucial for IT leaders, legal counsel, compliance officers, and anyone involved in the strategic deployment of AI in the enterprise.