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Enterprise Connect
March 23-25, 2027
Caesars ForumLas Vegas, NV
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Enterprise Connect 2026 Schedule

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Fireside Chat: What’s Next for AI in the Contact Center? 

Brad Cleveland  (Senior Advisor and Former CEO, International Customer Management Institute (ICMI))
Justin Robbins  (Keynote Speaker & CX Expert)
Josh Streets  (CEO and Founder, QX Now)
Location: Hot Takes & Cold Drinks at EC HQ - Booth 627
Date: Tuesday, March 10
Time: 4:30 pm - 4:50 pm
Pass Type: All Access, Premium, Summit, Expo Plus
Session Type: Session - Hot Takes & Cold Drinks
Vault Recording: TBD
Brad Cleveland
Justin Robbins
Josh Streets

Curious where AI is really headed for the contact center? This powerhouse trio will tell you the truth. Come hear their take on the opportunities, the risks, and the steps you can take today to prepare for tomorrow. Expect clarity, candor, and a conversation that cuts through the hype. If you want to stay ahead of the AI curve, this is your must-attend moment.