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Enterprise Connect
March 23-25, 2027
Caesars ForumLas Vegas, NV
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Enterprise Connect 2026 Schedule

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How Self-Service Leads to Contact Center Revenue

Jason Valdina  (Senior Director, GTM Strategy, Verint)
Iker Urionaguena Oraa  (Senior Manager of Customer Care, Volaris)
Location: Alliance 311
Date: Wednesday, March 11
Time: 2:15 pm - 2:45 pm
Pass Type: All Access, Premium, Summit, Expo Plus
Session Type: Session - Sponsored
Vault Recording: TBD
Verint

What if you could turn your contact center from a cost to a revenue generator? That’s exactly what Volaris, Mexico’s largest domestic airline, achieved after deploying Verint CX automations solutions. In this session, Iker Urionaguena Oraa, Volaris’ Senior Manager for Customer care chats with Verint Go-to-Market Director Jason Valdina about how Volaris moved more than 85% of its interactions to Verint’s conversational AI-powered Intelligent Virtual Assistant to cut cost per interaction by 70% and increase revenue. They’ll also discuss how Volaris’ automation journey has further evolved to include Knowledge Management and co-pilot bots to improve their live agent efficiency and performance.