Enterprise Connect 2026 Schedule
No More Tradeoffs: How Genesys Eliminates the False Loyalty vs. Efficiency Debate with Agentic Virtual Agents
This session introduces CX done the right way — where efficiency and loyalty compound instead of compete. Grounded in real-time conversational data, a unified platform, and decades of enterprise CX expertise, this approach reframes how AI should be applied across the customer experience.
You'll also get a first look at Agentic Virtual Agents powered by Large Action Models — autonomous digital workers designed to help eliminate the loyalty-versus-efficiency tradeoff by planning, adapting, and executing end-to-end CX workflows across systems, with trust and governance built in.
If you're exploring autonomous CX and want to scale AI agents without sacrificing control, trust, or experience quality, this session shows where to start and what comes next.