Enterprise Connect 2026 Schedule
Why Work Teaches People to Care Less
Justin Robbins (Keynote Speaker & CX Expert)
Location: Hot Takes & Cold Drinks at EC HQ - Booth 627
Date: Thursday, March 12
Time: 2:30 pm - 2:50 pm
Pass Type:
All Access, Premium, Summit, Expo Plus
Session Type:
Session - Hot Takes & Cold Drinks
Vault Recording: TBD
Apathy takes hold when effort and impact drift apart.
In this candid conversation, Justin Robbins examines why capable people disengage inside organizations with strong intentions and credible leadership. Over time, a gap opens between what organizations say matters and what daily work actually requires employees to prioritize, trade off, and deliver.
Under pressure, work defaults to what is measured and rewarded. Decision-making narrows, energy gets managed defensively, and behavior aligns to the system rather than stated priorities. People adapt by doing what keeps them effective and safe inside the work, even when it conflicts with the outcomes leaders expect.
Justin introduces a practical framework leaders can use to identify where this disconnect forms and how to realign work so it consistently reinforces the behaviors, outcomes, and commitments the organization depends on.