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Enterprise Connect Schedule Viewer

Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2023.

Check back frequently, information added daily!

In the column to the left, please look under PASS TYPE, and:

  • If you're planning to attend In-Person, please click "Entire Event Orlando", "Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you're planning to attend Virtually, please click "Entire Event Virtual" and/or "Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EDT.


Jim HickeySenior Vice President of Product Management Five9

Jim Hickey is Senior Vice President of Product at Five9. His team manages the Five9 Intelligent Cloud Contact Center core application suite, and Partner Integrations. Jim is passionate about getting innovative new products and capabilities into the operations of Five9 customers, allowing them to provide exceptional experiences to their customers. He is a highly skilled and experienced product leader with over 20 years in the Contact Center industry, and 10 years working in CCaaS. He has been at Five9 for 7 years where he has evolved the Five9 portfolio from a US-centric mid-market offering to a global solution for the very largest enterprise customers. Previously, he held product leadership positions at Avaya and at Nortel.