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Jim Hickey is Senior Vice President of Product at Five9. His team manages the Five9 Intelligent Cloud Contact Center core application suite, and Partner Integrations. Jim is passionate about getting innovative new products and capabilities into the operations of Five9 customers, allowing them to provide exceptional experiences to their customers. He is a highly skilled and experienced product leader with over 20 years in the Contact Center industry, and 10 years working in CCaaS. He has been at Five9 for 7 years where he has evolved the Five9 portfolio from a US-centric mid-market offering to a global solution for the very largest enterprise customers. Previously, he held product leadership positions at Avaya and at Nortel.