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Matt McGinnisVP of Product MarketingFive9

Earn brilliance status at your organization by learning how to leverage metrics unlike ever before. Identify common data and reporting roadblocks, how to overcome them, and most importantly, how to use that expert knowledge to transform your business. Discover your inner genius with this session. -Discover Effective Metrics for Tracking Customer and Agent Success -Explore the Power (and Challenges) of Business Intelligence in the Contact Center -Developing a plan to Get the Right Metrics for Your Business