Enterprise Connect 2026 Schedule
Forget the Moonshot: Build Your AI Strategy One Micro Win at a Time
Sinead Aylward (Senior Director: Customer Experience and Collaboration Platforms, Johnson Controls International)
Location: Academy 407
Date: Wednesday, March 11
Time: 9:15 am - 9:45 am
Pass Type:
All Access, Premium
Session Type:
Session - Conference Track
Track:
Tech Disruption Zone: Implementing Without Imploding
Topic:
AI
Vault Recording: TBD
The path to sustainable, enterprise-wide AI isn't a moonshot--it's a mosaic. In the world of contact centers and collaboration, real transformation happens by stitching together high-impact micro use cases--like intelligent routing, live agent assist, and real-time sentiment analysis--that deliver immediate ROI. These targeted wins create momentum, build trust, and lay the foundation for scalable AI strategy. Think big, start small, win fast. Your long-term AI vision might just start surprisingly small. This session --- presented by an enterprise contact center leader at the forefront of AI implementation -- will show you how.