Enterprise Connect 2026 Schedule
Forget the Moonshot: Build Your AI Strategy One Micro Win at a Time
The path to sustainable, enterprise-wide AI isn't a moonshot--it's a mosaic. In the world of contact centers and collaboration, real transformation happens by stitching together high-impact micro use cases--like intelligent routing, live agent assist, and real-time sentiment analysis--that deliver immediate ROI. These targeted wins create momentum, build trust, and lay the foundation for scalable AI strategy. Think big, start small, win fast. Your long-term AI vision might just start surprisingly small. This session --- presented by an enterprise contact center leader at the forefront of AI implementation -- will show you how.