Speakers 2025
Sinead Aylward, Senior Director, Customer Experience and Service Excellence Platforms, Johnson Controls International
With 30 years of visionary leadership in the IT sector, Sinead Aylward has consistently driven transformative change through innovation, collaboration, and a commitment to excellence. Originally from Ireland and now a long-time resident of Oak Park, IL, Sinead has played a pivotal role in technology transformation for over two decades. Sinead's career is marked by her leadership in major transformation initiatives across several critical domains: - Unified Communications as a Service (UCaaS): Revolutionizing collaboration and connectivity through cutting-edge communication technologies. - Telepresence and Collaboration: Facilitating seamless virtual interactions for global teams, breaking down geographical barriers. - Process Automation: Streamlining workflows to enhance efficiency and productivity. - Contact Center as a Service (CCaaS): Elevating customer experiences with innovative, customer-centric solutions. Since 2016, Sinead has passionately focused on transforming the Customer Journey. By harnessing the power of CCaaS solutions, including Omnichannel strategies, Automated Dialers, Quality Management, Workforce Optimization, Analytics, Automation, and Artificial Intelligence, she has reshaped how multiple organizations connect with their customers. Her work ensures that these interactions are personalized, meaningful, and efficient. As we navigate an era of unprecedented technological advancement, Sinead remains a champion of inclusivity, a driver of innovation, and a visionary for a future where technology serves as a powerful force for good in every aspect of our lives.