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Enterprise Connect - 2022

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Sinead AylwardVP of Contact Center TechnologyEndurance

Sinead Aylward (she/her/hers) is a 28 year veteran of the IT industry and has watched it transform from an industry that rarely had women in technology positions, to one that is inclusive of women but still struggles to provide equity.  She cheerfully notes that she spent the first five years of her career going to conferences as Mr. Aylward because the badge printing software automatically appended Mr. to every name.  Over the span of her career, she has offered broad technology leadership in communications and collaboration strategy, contact center transformation, cloud migration, technology adoption, and innovation. Her experience spans enterprise, professional services and consulting companies, including Lucent Technologies, UBS and Adtalem Global Education. In her current role as Vice President of Contact Center Technology at Endurance Vehicle Protection, she enabled the modernization of their call center from disparate legacy voice technologies to an omni-channel, cloud-first, end-to-end solution that enables the business to make real-time data based decisions that have an immediate impact on revenue. As a fierce advocate for the success of working mothers, Sinead finds the pace of change to be far too slow. In her TedX talk “Elevating Fatherhood”, she advocates for shifting focus to elevate the role of working fathers in order to proactively change the experience of working parenthood for all.

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