Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of BCStrategies (formerly UCStrategies). As a communications industry analyst, she provides strategic consulting services and market analysis on business communication applications, technologies, and markets, aimed at helping end-user and vendor clients both strategically and tactically. Her primary areas of focus are Unified Communications and Collaboration, Contact Center, social media, and other business communications technologies. Blair provides clients with a variety of custom consulting services, including market analysis, surveys and research, white papers, product assessment, competitive analysis, strategic development, vendor analysis, marketing and product positioning, partner development, and more. She is a frequent speaker and participant in industry conferences, webinars, podcasts, and other events to help educate customers, solution providers, channel partners, investors, and others about the evolving Unified Communications and Collaboration and Contact Center markets. Blair’s blogs and articles can be found on www.bcstrategies.com and www.commfusion.com. She also tweets on Twitter as blairplez.