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Enterprise Connect 2024 Schedule

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Accelerate Your CX Innovation with CPaaS

Robert Galop  (Partner & CMO, CPaaS Acceleration Alliance, CPaaS Acceleration Alliance)

Beth Schultz  (VP of Research, Metrigy, Metrigy)

Raul Castanon  (Senior Analyst, S&P Global Market Intelligence)

Location: Enterprise Case Studies Theater

Date: Monday, March 25

Time: 3:45 pm - 4:10 pm

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training - Get your pass now!

Session Type: Enterprise Connect Theater

Vault Recording: TBD

CPaaS Acceleration Alliance

Your company is probably already using CPaaS. But why are you only using it to send messages to your customers?

During this session, leading industry analysts will dive into how you should be using CPaaS today.

Here are a few of the real-world capabilities and use cases we will dig into during this insightful session:

- Increasing employee and customer satisfaction with AI
- Delighting customers with proactive and personalized interactions
- Increasing productivity and reducing waste with communications and workflow automation
- Uncovering deep customer insights across every interaction