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Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2024.

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Click on session titles for full session descriptions. All times noted are in EDT.

Mar 25 Monday | 7:30 am

Conference Breakfast

Location: Sun Lobby

Pass Type: 4-Day Conference Pass

Session Type: Event Experiences and Networking

Mar 25 Monday | 8:00 am

Creating Intelligent Meeting Rooms: How AI is Reshaping the Meeting Room Experience

Panelists: Nia Celestin  (DTEN), Mark Ewing  (Google Workspace), Chris Moss  (Zoom), Chris Barwick  (Cisco)

Speaker: Roopam Jain  (Frost & Sullivan)

Location: Sun A

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session

Track: Video Collaboration & A/V

Job Shifting: Where and How AI is Eliminating & Adding CX Positions

Panelists: Josh Goldlust  (Genesys), Andy Traba  (NICE), Steve Brock  (Avaya), Rei Kasai  (Talkdesk), Michelle Couture  (Zoom)

Speaker: Robin Gareiss  (Metrigy)

Location: Sun B

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session

Track: CX/Contact Center

UC and Collaboration Security: Emerging Threats and Responses

Panelists: Ram Ramanathan  (Ribbon), Bryan Mack  (Oracle Communications), Anthony Cresci  (Theta Lake), Mark Collier  (SecureLogix), Smita Hashim  (Zoom)

Speaker: Irwin Lazar  (Metrigy)

Location: Sun C

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session

Track: Security & Compliance

What You Need to Know as End User Computing and Unified Communications Overlap

Panelists: Praful Singhal  (Google), Chris Mantin  (Lenovo US)

Speaker: Gabe Knuth  (Enterprise Strategy Group)

Location: Sun D

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session

Track: Collaboration Platforms & UC

Mar 25 Monday | 9:00 am

An Effective Roadmap for E911 Compliance in Your Enterprise

Speaker: Andrew Brown  (Levine, Blaszak, Block & Boothby, LLP)

Location: Sun A

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session

Track: Security & Compliance

CPaaS and Digital Transformation: What Leaders Need to Know

Panelists: Anthony Bartolo  (Bandwidth), Vikram Khandpur  (Vonage), Natalie Gibralter  (Microsoft), Vanessa Thompson  (Twilio Communications)

Speaker: Raul Castanon  (S&P Global Market Intelligence)

Location: Sun B

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session

Track: CPaaS & Programmable Communications

Case Studies: Keeping Major Contact Center Projects on Track

Moderator: Elizabeth English  (EE and Associates)

Panelists: Robert Wiles  (Nelnet), Luis Fajardo  (Life Extension), Eric Brosius  (Sun River Health)

Location: Osceola A

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: CX/Contact Center

Harness the Power of Data for Your CX

Panelists: Michele Carlson  (NICE), Joe Smyth  (Genesys), Matt McGinnis  (Five9), Ryan Nichols  (Salesforce), Meera Vaidyanathan  (Twilio)

Speaker: Nicolas De Kouchkovsky  (CaCube Consulting)

Location: Sun C

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session

Track: Data & Analytics

Microsoft Teams Copilot: Is It Ready for Your Enterprise (and Are You Ready for It)?

Speaker: Kevin Kieller  (EnableUC)

Location: Sun D

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session

Track: Collaboration Platforms & UC

Mar 25 Monday | 9:45 am

Hydration Break Sponsored by Zoom

Location: Sun Foyer

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Half-Day Training

Session Type: Event Experiences and Networking

Mar 25 Monday | 10:00 am

AI 2027: Digital Labor or Bust--Embracing the Future of Virtual Agents and Digital Assistants

Speaker: Jim Lundy  (Aragon Research)

Location: Sun A

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session

Track: Communications & Collaboration 2027

An Enterprise Leader's Data-Driven Quest for Meaningful Contact Center Insight

Speaker: Sinead Aylward  (Johnson Controls International)

Location: Sun D

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: CX/Contact Center

Hannover Re Case Study: Focus on Automation Ahead of AI

Moderator: Irwin Lazar  (Metrigy)

Panelist: Douglas Tubaugh  (Hannover Re)

Location: Osceola B

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: AI & Automation

Innovation Showcase: Customer Experience

Moderator: Dave Michels  (TalkingPointz)

Location: Sun B

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando

Session Type: Breakout Session

Track: CX/Contact Center

The Top 7 Collaboration Compliance & Privacy Issues - And How to Address Them

Speaker: Sorell Slaymaker  (TechVision Research)

Location: Sun C

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session

Track: Security & Compliance

Mar 25 Monday | 11:00 am

Keynote Panel: A Strategic Conversation with Vendors and Enterprise Leaders

Moderators: Jim Burton  (C-T Link), Eric Krapf  (Enterprise Connect / No Jitter)

Panelists: Mahendra Sekaran  (Microsoft), Graeme Geddes  (Zoom), Srini Raghavan  (RingCentral), Savinay Berry  (Vonage), Lorrissa Horton  (Webex by Cisco), Craig Youngs  (Brigham Young University), Sinead Aylward  (Johnson Controls International), Gary LaSasso  (Amicus Therapeutics), Kevin Shatzkamer  (Google)

Location: Osceola CD

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training

Session Type: Keynote Sessions

Mar 25 Monday | 11:30 am

Attendee Lunch & Networking Honoring Women in Communications Sponsored by Avant

Location: Coquina Lawn

Pass Type: Half-Day Training

Session Type: Event Experiences and Networking

Mar 25 Monday | 12:00 pm

AI in the Contact Center

Speaker: Josh Streets  (Scoreboard Group Consulting)

Location: Sun A

Pass Type: Half-Day Training

Session Type: Training

Decoding Contact Centers: How to Boost Performance and Value

Speaker: Brad Cleveland  (International Customer Management Institute (ICMI))

Location: Sun B

Pass Type: Half-Day Training

Session Type: Training

Everything You Need to Know as a Microsoft Teams Service Owner

Speaker: Tom Arbuthnot  (Empowering.Cloud)

Location: Sun C

Pass Type: Half-Day Training

Session Type: Training

Mar 25 Monday | 1:00 pm

Amerisure Case Study: Improving the Hybrid Meeting Experience with One-Touch Join Meeting Rooms

Speaker: Lori Wodrich  (Amerisure Insurance)

Location: Osceola B

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: Video Collaboration & A/V

Meet the TADHack Open 2024 Winners: Innovations in Programmable Communications

Speaker: Alan Quayle  (TADHack, TADSummit)

Location: Sun D

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session

Track: CPaaS & Programmable Communications

Where's the Value in UC&C for Different Vertical Industries?

Panelists: Dr. Lance Ford  (Zoom), John Poli  (RingCentral), Isaac Kahn  (Cisco), Eric Hanson  (Mitel)

Speaker: Elka Popova  (Frost & Sullivan)

Location: Osceola A

Pass Type: 4-Day Conference Pass

Session Type: Breakout Session

Track: Vertical Industry Focus

Mar 25 Monday | 1:15 pm

Keynote Panel: Women in Communications--Building an Equitable Career Future for Everyone

Moderator: Lisa Schmeiser  (No Jitter / Enterprise Connect)

Panelists: Danielle Joiner McPherson  (Delta Air Lines), Monica Lim  (Experian), Karen Gordon  (King & Spalding)

Location: Osceola CD

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training

Session Type: Keynote Sessions

Mar 25 Monday | 2:00 pm

Keynote Panel: Is Gen AI Already Delivering Business Value to Enterprise CX?

Moderator: Sheila McGee-Smith  (McGee-Smith Analytics)

Panelists: Barry Cooper  (NICE), Andy Dignan  (Five9), Danielle Joiner McPherson  (Delta Air Lines), Brett Weigl  (Genesys), Pasquale DeMaio  (AWS)

Location: Osceola CD

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training

Session Type: Keynote Sessions

Mar 25 Monday | 2:45 pm

Hydration Break

Location: Sun Foyer

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Half-Day Training

Session Type: Event Experiences and Networking

Hydration Break

Session Type: Event Experiences and Networking

Mar 25 Monday | 3:00 pm

Cold Brew Sponsored by GoTo

Location: GoTo Booth #1111 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Create Moments that Matter: Making your office the destination for collaboration.

Speaker: Rick Hill  (Neat)

Location: Sun D

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Sponsored Session

Espresso Bar Sponsored by Twilio

Location: Twilio Booth #911 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Espresso Bar Sponsored by Webex by Cisco

Location: Webex by Cisco Booth #1607 – Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Expo Hall Open

Location: Florida Halls A-F

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Expo Hall

Managing BYOD Environments with Jabra and Microsoft

Speakers: Jimmy Vaughan  (Microsoft), Olly Henderson  (Jabra), Michael Tressler  (Jabra)

Location: Sun C

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Sponsored Session

Photo Booth Sponsored by Intrado

Location: Intrado Booth #905 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Popcorn Cart Sponsored by Vonage

Location: Vonage Booth #818 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Refreshing Beverages Sponsored by Neat

Location: Neat Booth #1419 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Signature Cocktails and Juice Station Sponsored by RingCentral

Location: RingCentral Booth #1819 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Mar 25 Monday | 3:35 pm

Solving the highly distributed enterprise IT challenge

Speaker: Donald Hausman Jr.  (Enterprise UC & Collaboration Offers)

Location: Solution Spotlight Theater 1 Booth:119

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Free Education

Mar 25 Monday | 3:45 pm

Accelerate Your CX Innovation with CPaaS

Speakers: Robert Galop  (CPaaS Acceleration Alliance), Beth Schultz  (Metrigy), Raul Castanon  (S&P Global Market Intelligence)

Location: Enterprise Case Studies Theater

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Free Education

Innovate Meetings with Microsoft Copilot and Yealink AI-Powered Solutions

Speakers: Vince Dillard  (Microsoft), Leao Chan  (Yealink)

Location: Solution Spotlight Theater 2 Booth: 2135

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Enterprise Connect Theater

Mar 25 Monday | 4:00 pm

Introducing Communication Intelligence: How AI is revolutionizing external conversations, productivity, and relationships

Speaker: Dima Gutzeit  (LeapXpert)

Location: Sun D

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Sponsored Session

Transforming Customer Experience: Navigating the New Frontier of Generative AI

Speaker: Cory Declusin  (spriklr)

Location: Sun C

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Sponsored Session

Mar 25 Monday | 4:10 pm

Protecting your inbound and outbound enterprise voice traffic in the age of digital interactions

Speakers: Lori A Wasdin Pollock  (Verizon), Will Gordy  (Verizon)

Location: Solution Spotlight Theater 1 Booth:119

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Enterprise Connect Theater

Mar 25 Monday | 4:45 pm

3 ways to Power your Contact Center With Trusted AI and Data

Speaker: Tom Gillon  (Salesforce)

Location: Solution Spotlight Theater 1 Booth:119

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Enterprise Connect Theater

Mar 25 Monday | 4:55 pm

How AI Is Transforming Experiences

Speaker: Louise Daley  (Avaya)

Location: Solution Spotlight Theater 2 Booth: 2135

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Enterprise Connect Theater

Mar 25 Monday | 5:00 pm

Opening Night Reception Sponsored by RingCentral

Location: Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Mar 25 Monday | 5:20 pm

It Has to Just Work: Choosing the Right Technology for Your Hybrid Workspace

Speakers: Nia Celestin  (DTEN), Jackson Root  (DTEN)

Location: Solution Spotlight Theater 1 Booth:119

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Enterprise Connect Theater

Mar 25 Monday | 5:30 pm

Expo Hall Networking Meetup: Let's Talk AI

Location: Community Networking Lounge Booth #1801 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Networking: Topical Meetups

Navigating the Hybrid Work Horizon: Empowering the Modern Workforce with Jabra Solutions

Speaker: Sharath Abraham  (Jabra)

Location: Solution Spotlight Theater 2 Booth: 2135

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Enterprise Connect Theater

Mar 25 Monday | 5:55 pm

Practical Conversational AI across communications channels

Speaker: Carlos Aragon  (Vonage)

Location: Solution Spotlight Theater 1 Booth:119

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Free Education

Mar 25 Monday | 6:05 pm

High-Performance Meeting Rooms Made Simple

Speaker: Zach Snook  (Biamp)

Location: Solution Spotlight Theater 2 Booth: 2135

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Enterprise Connect Theater

Mar 25 Monday | 6:30 pm

AI: The Essential Vitamin for a Healthy CX

Speaker: Bob Benner  (Talkdesk)

Location: Solution Spotlight Theater 1 Booth:119

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Enterprise Connect Theater

Mar 26 Tuesday | 7:30 am

Conference Breakfast

Location: Sun Lobby and Osceola Lobby

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Event Experiences and Networking

Mar 26 Tuesday | 8:00 am

Contact Centers/CX 2027: What Will Drive the Market

Panelists: Nathalie DeChellis  (Genesys), Ben Evans  (Afiniti), Elizabeth Tobey  (NICE), Jono Luk  (Webex by Cisco)

Speaker: David Myron  (Omdia)

Location: Sun C

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: Communications & Collaboration 2027

Earthquake Coming: How Convergence is Shaking Up the Conferencing Technology Market

Speaker: Ron Sklaver  (Ernst & Young LLP)

Location: Sun A

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: Video Collaboration & A/V

Medtronic Case Study: Use of Conversational and Generative AI in Enterprise Omni Channel Contact Services

Speaker: Michael Altieri  (Medtronic)

Location: Sun B

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: CX/Contact Center

Working Across Organizations to Deliver End User Experience

Speaker: Terry Herring  (Fannie Mae)

Location: Sun D

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: Employee Experience

Mar 26 Tuesday | 8:45 am

Post-Session Networking: Earthquake Coming--How Convergence is Shaking up the Conferencing Technology Market

Location: Sun Lobby

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Networking: Topical Meetups

Track: Video Collaboration & A/V

Post-Session Networking: Medtronic Case Study

Location: Sun B

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Networking: Topical Meetups

Track: CX/Contact Center

Mar 26 Tuesday | 9:00 am

They're Heeeere - Generative AI Self-Service Applications...Are You Ready?

Speaker: Max Ball  (Forrester)

Location: Sun C

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: CX/Contact Center

Vertical Focus: Communications Strategy for Government Entities

Speaker: Michael Butler  (Palm Beach County)

Location: Osceola A

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: Vertical Industry Focus

Mar 26 Tuesday | 9:45 am

Best of Enterprise Connect Awards Presentation

Speaker: Eric Krapf  (Enterprise Connect / No Jitter)

Location: Osceola CD

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training

Session Type: Keynote Sessions

Mar 26 Tuesday | 9:50 am

Enterprise Keynote Panel: What's the Future for Collaboration and CX Technology--and How Will You Get There?

Moderator: Eric Krapf  (Enterprise Connect / No Jitter)

Panelists: Monica Lim  (Experian), Carlos Quintero  (AdventHealth), Forrest Schroth  (Cross Country Healthcare)

Location: Osceola CD

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training

Session Type: Keynote Sessions

Mar 26 Tuesday | 10:30 am

Microsoft Keynote Address: Get Ready for the Future of Work with AI-powered Collaboration

Speaker: Nicole Herskowitz  (Microsoft)

Location: Osceola CD

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training

Session Type: Keynote Sessions

Mar 26 Tuesday | 11:05 am

Cisco Keynote Address: AI in Collaboration: Reimagining Customer and Employee Experiences

Speaker: Javed Khan  (Cisco)

Location: Osceola CD

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training

Session Type: Keynote Sessions

Mar 26 Tuesday | 11:45 am

Keynote Fireside Chat: HP

Moderator: Eric Krapf  (Enterprise Connect / No Jitter)

Speaker: Helen Sheirbon  (HP)

Location: Osceola CD

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training

Session Type: Keynote Sessions

Mar 26 Tuesday | 12:00 pm

Cold Brew Sponsored by GoTo

Location: GoTo Booth #1111 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Espresso Bar Sponsored by Twilio

Location: Twilio Booth #911 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Espresso Bar Sponsored by Webex by Cisco

Location: Webex by Cisco Booth #1607 – Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Expo Hall Open

Location: Florida Halls A-F

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Expo Hall

Lunch Station Sponsored by AWS

Location: Booth #2235

Session Type: Event Experiences and Networking

Lunch Station Sponsored by Webex by Cisco

Location: Booth #2101

Session Type: Event Experiences and Networking

Lunch Station Sponsored by Zoom

Location: Booth #137

Session Type: Event Experiences and Networking

Photo Booth Sponsored by Intrado

Location: Intrado Booth #905 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Popcorn Cart Sponsored by Vonage

Location: Vonage Booth #818 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Refreshing Beverages Sponsored by Neat

Location: Neat Booth #1419 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Signature Cocktails and Juice Station Sponsored by RingCentral

Location: RingCentral Booth #1819 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Mar 26 Tuesday | 12:30 pm

GenAI-powered Copilots: Closing the Customer Service Gap

Speakers: Alan Ranger  (Cognigy), Jarrod Davis

Location: Sun C

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Sponsored Session

Integrating powerful cloud calling into Microsoft Teams with RingCentral

Speaker: Eric Kenney  (RingCentral)

Location: Sun D

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Sponsored Session

Mar 26 Tuesday | 12:35 pm

Microsoft Teams Calling and Copilot: How AI Creates Digital Assets

Speaker: Terry Corder  (Fusion Connect)

Location: Solution Spotlight Theater 1 Booth:119

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Enterprise Connect Theater

Mar 26 Tuesday | 12:45 pm

Leveling Up CX: Mastering Conversational AI for B2B and B2C Customer Service

Speaker: Phillip Dougherty  (Lippert)

Location: Enterprise Case Studies Theater

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Enterprise Connect Theater

What’s new at GoTo: Latest AI, Collaboration and Customer Engagement Innovations

Speaker: Ankita Dasgupta  (GoTo)

Location: Solution Spotlight Theater 2 Booth: 2135

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Enterprise Connect Theater

Mar 26 Tuesday | 1:10 pm

Revolutionizing Customer Connections: AI Unleashed in the Contact Center Arena

Speaker: Maor Revah  (NICE)

Location: Solution Spotlight Theater 1 Booth:119

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Enterprise Connect Theater

Mar 26 Tuesday | 1:20 pm

How First Horizon Bank is Reimagining Customer and Agent Experiences with Webex Contact Center

Speakers: Jason O'Dell  (First Horizon Bank), Courtenay Godshall  (Webex by Cisco)

Location: Solution Spotlight Theater 2 Booth: 2135

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Enterprise Connect Theater

Mar 26 Tuesday | 1:30 pm

Generative AI Function Calling for Voice Applications

Speaker: Charlie Weems  (Twilio)

Location: Sun D

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Sponsored Session

Knowledge and the Gen AI Hype-Cycle 

Speaker: Aaron Rice  (NICE)

Location: Sun C

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Sponsored Session

Three Key Ingredients to Award Winning CX

Speaker: Christie Fitzgerald  (Sprinklr)

Location: Enterprise Case Studies Theater

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Enterprise Connect Theater

Mar 26 Tuesday | 1:45 pm

Elevating the Hybrid Work Initiative

Speaker: Jennifer Adams  (HP Poly)

Location: Solution Spotlight Theater 1 Booth:119

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Enterprise Connect Theater

Mar 26 Tuesday | 1:55 pm

RingSense AI: How to Revolutionize Your Business Communication

Speaker: Roman Tobe  (RingCentral)

Location: Solution Spotlight Theater 2 Booth: 2135

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Enterprise Connect Theater

Mar 26 Tuesday | 2:00 pm

Expo Hall Networking Meetup: All Things CX

Location: Community Networking Lounge Booth #1801 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Networking: Topical Meetups

HETMA Session: The UCC Connected Campus - Successful Technology Driven Learning Enterprise

Moderator: Ryan Gray  (Yavapai College / HETMA)

Panelists: Erin Maher Moran  (Johns Hopkins University / HETMA), Michael Ferry  (University of Central Florida / HETMA), Alesia Hendley  (Sennheiser / HETMA)

Location: Sun A

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: Vertical Industry Focus

UCaaS Case Studies: How Your Peers Made the Migration

Moderator: Melissa Swartz  (Swartz Consulting)

Panelists: Steve Panton  (Gannett Fleming), Brian Harrison  (Broward College), Karen Gordon  (King & Spalding), Wasi Ahmed  (Foundation Building Materials), Lewis Papaleo  (Tapestry)

Location: Sun B

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: Collaboration Platforms & UC

Video Case Studies: Challenges & Opportunities in Deploying Conference Rooms

Moderator: Andy Howard  (Howard & Associates)

Panelists: Kevin Cigler  (MITRE), Steve Jarusinsky  (Keurig Dr Pepper), Justin Senseney  (National Institute of Standards and Technology)

Location: Osceola B

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: Video Collaboration & A/V

Mar 26 Tuesday | 2:15 pm

The Best Use Cases for Generative AI in Customer Service

Speaker: Chris Krystalowich  (eGain)

Location: Enterprise Case Studies Theater

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Enterprise Connect Theater

Mar 26 Tuesday | 2:20 pm

Your Future CX Success Starts Now. Here’s How

Speaker: Ginger Conlon  (Genesys)

Location: Solution Spotlight Theater 1 Booth:119

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Enterprise Connect Theater

Mar 26 Tuesday | 2:30 pm

Automate proactive digital communications that elevate customer interactions and boost productivity.

Speakers: Brian Heikes  (Cisco), Marcus Labra  (Carnival Cruise Line)

Location: Sun D

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Sponsored Session

How Contact Centers Are Taking Command of AI, Authentication, and CX

Speaker: Zach Kunkel  (Bandwidth)

Location: Solution Spotlight Theater 2 Booth: 2135

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Enterprise Connect Theater

The Next Wave of CX Excellence: Transparency in Customer Phone Calls

Speaker: Michael Coleman  (First Orion)

Location: Sun C

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Sponsored Session

Mar 26 Tuesday | 2:45 pm

Hydration Break

Location: Sun Foyer

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Event Experiences and Networking

Post-Session Networking: HETMA Session: The UCC Connected Campus - Successful Technology Driven Learning Enterprise

Location: Sun A

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Networking: Topical Meetups

Track: Vertical Industry Focus

Post-Session Networking: UCaaS Case Studies

Location: Sun B

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Networking: Topical Meetups

Track: Collaboration Platforms & UC

Post-Session Networking: Video Case Studies

Location: Osceola B

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Networking: Topical Meetups

Track: Video Collaboration & A/V

Mar 26 Tuesday | 2:55 pm

Redefining Collaboration: Building a Human-Centric Digital Workplace for Enterprise Community, Culture, and Accountability

Speaker: Joe Jacoboni  (NexGen Technologies)

Location: Solution Spotlight Theater 1 Booth:119

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Enterprise Connect Theater

Mar 26 Tuesday | 3:00 pm

Agent Assist and Virtual Assistants: How are Companies Supercharging their Agents?

Speaker: Robin Gareiss  (Metrigy)

Location: Sun A

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: CX/Contact Center

Next generation UC Application Powered by Machine Learning and Synthetic Data

Speaker: Jon Hanzelka  (Endava)

Location: Enterprise Case Studies Theater

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Enterprise Connect Theater

Mar 26 Tuesday | 3:05 pm

CX AI - unlock higher revenues and higher CX at the lowest possible cost

Speaker: Dr. Caroline O'Brien  (Afiniti)

Location: Solution Spotlight Theater 2 Booth: 2135

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Enterprise Connect Theater

Mar 26 Tuesday | 3:30 pm

New innovations to help you reimagine teamwork and strengthen customer relationships.

Speaker: Joseph Chong  (ZOOM)

Location: Solution Spotlight Theater 1 Booth:119

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Enterprise Connect Theater

Mar 26 Tuesday | 3:40 pm

Choosing the Best Platform for your Microsoft Teams Room

Speakers: Graham Walsh  (Neat), Tom Arbuthnot  (Empowering.Cloud)

Location: Solution Spotlight Theater 2 Booth: 2135

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Enterprise Connect Theater

Mar 26 Tuesday | 3:45 pm

Finding the Hidden Value in Your Collaboration Data

Panelists: John Bell  (Bandwidth), Jonathon Sass  (Vyopta), Ryan Nadel  (Microsoft), Geoff Sieron  (IR)

Speaker: Beth Schultz  (Metrigy)

Location: Osceola A

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: Data & Analytics

How to graduate from the ‘AV Club’ and achieve hybrid excellence with Webex Meetings and Cisco Devices

Speakers: Alex Pop  (M&T Bank), Craig Burnham  (Webex by Cisco)

Location: Enterprise Case Studies Theater

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Enterprise Connect Theater

Managing the Migration from On-prem to the Cloud 

Panelists: Andy Tatum  (Oracle Communications), Joseph Walsh  (GoTo), Luiz Domingos  (Mitel), Amir Hameed  (RingCentral), Theresa Larkin  (Zoom)

Speaker: Diane Myers  (Metrigy)

Location: Sun A

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: Collaboration Platforms & UC

Mar 26 Tuesday | 4:00 pm

Booth Crawl

Location: Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Mar 26 Tuesday | 4:05 pm

Building customer experiences that matter for today and tomorrow.

Speaker: Jarod Stokes  (Lumen Technologies)

Location: Solution Spotlight Theater 1 Booth:119

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Enterprise Connect Theater

Mar 26 Tuesday | 4:15 pm

Boost team productivity with generative AI–powered assistant Amazon Q

Speaker: Rajesh Ravi  (Amazon Web Services)

Location: Solution Spotlight Theater 2 Booth: 2135

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Enterprise Connect Theater

Mar 26 Tuesday | 4:30 pm

Instant Impact: Skyrocket Your Contact Center's ROI with Generative AI

Speaker: Edwin Margulies

Location: Sun D

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Sponsored Session

Reimagine Service with Trusted AI and Data

Speakers: Ryan Nichols  (Salesforce), Tony Flores  (Salesforce), Kelvin Lam  (Salesforce)

Location: Sun C

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Sponsored Session

Mar 26 Tuesday | 4:40 pm

Live! CPaaS Showcase Challenge

Speaker: Kevin Nethercott  (CPaaS Acceleration Alliance)

Location: Solution Spotlight Theater 1 Booth:119

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Free Education

Mar 26 Tuesday | 4:50 pm

Communications in the era of AI

Speakers: Pete Daderko  (Microsoft), Caroline Stanford  (Microsoft)

Location: Solution Spotlight Theater 2 Booth: 2135

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Enterprise Connect Theater

Mar 26 Tuesday | 5:25 pm

Unlock CX Insights with Gen AI-Powered Five9 AI Insights

Speakers: Sarika Prasad  (Five9), Bailay Backal  (Five9)

Location: Solution Spotlight Theater 2 Booth: 2135

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Enterprise Connect Theater

Mar 27 Wednesday | 7:30 am

Conference Breakfast

Location: Sun Lobby and Osceola Lobby

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Event Experiences and Networking

Mar 27 Wednesday | 8:00 am

Can Business Mobile Convergence Transform Your Workforce?

Panelists: Priti Vakil  (Verizon), Lee Essex  (Tango Networks), Mahendra Sekaran  (Microsoft), Sanjay Srinivasan, PhD  (Vonage), Amey Parandekar  (Webex by Cisco)

Speakers: Adam Holtby  (Omdia), Brent Kelly  (Omdia)

Location: Sun A

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: Collaboration Platforms & UC

Reality Check: How Not to Fall Behind in AI

Moderators: Derek Top  (Opus Research), Amy Stapleton  (Opus Research)

Panelists: Dan Miller  (Opus Research), Akshay Relan  (Xceedance), Joseph Deluca  (Wyndham Hotels & Resorts)

Location: Osceola A

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: AI & Automation

The View from IT: Aligning IT and Design for Data-Driven Hybrid Workspaces

Panelists: Joseph Jacoboni  (NexGen Technologies), Gary Sorrentino  (Zoom), Tom Richards  (Cisco)

Speaker: Craig Durr  (Futurum Group)

Location: Sun B

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: Employee Experience

US Bank Case Study: Optimizing the Conferencing Experience Wherever Your Users Are

Moderator: David Danto  (Interactive Multimedia & Collaborative Communications Alliance (IMCCA))

Panelist: Walt Henderson  (U.S. Bank)

Location: Sun D

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: Video Collaboration & A/V

Weyerhaeuser Case Study: Maximizing Value and Efficiency--Insights from a Complex CCaaS Migration

Speakers: Ian Hamilton  (Weyerhaeuser), Jon Loane  (Weyerhaeuser)

Location: Sun C

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: CX/Contact Center

Mar 27 Wednesday | 8:45 am

Post-Session Networking: US Bank Case Study: Optimizing the Conferencing Experience Wherever Your Users Are

Location: Sun D

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Networking: Topical Meetups

Track: Video Collaboration & A/V

Post-Session Networking: Weyerhaeuser Case Study

Location: Sun C

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Networking: Topical Meetups

Track: CX/Contact Center

Mar 27 Wednesday | 9:00 am

How Intelligent Automation and Organizational Change Management will Turbo Boost Your IT Initiatives

Speaker: Mark Bangerter  (Johnson & Johnson)

Location: Sun B

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: AI & Automation

MedStar Health Case Study: Mobility Management

Speaker: Kristina Russell  (MedStar Health)

Location: Osceola B

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: Collaboration Platforms & UC

Redefining Workspaces: WEM Trends that Enhance the Employee Experience

Speaker: Juanita Coley  (Solid Rock Consulting)

Location: Sun A

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: CX/Contact Center

Mar 27 Wednesday | 9:30 am

Hydration Break Sponsored by Zoom

Location: Sun Foyer

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Event Experiences and Networking

Mar 27 Wednesday | 9:45 am

Zoom Keynote Address: Delivering the Future of Employee and Customer Happiness Today

Speaker: Smita Hashim  (Zoom)

Location: Osceola CD

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training

Session Type: Keynote Sessions

Mar 27 Wednesday | 10:20 am

Keynote Fireside Chat: AWS

Moderator: Eric Krapf  (Enterprise Connect / No Jitter)

Speaker: Kevan Mah  (AWS)

Location: Osceola CD

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training

Session Type: Keynote Sessions

Mar 27 Wednesday | 10:40 am

RingCentral Keynote Address: Solving the AI Conundrum to Drive Transformative Communications for Everyone

Speaker: Kira Makagon  (RingCentral)

Location: Osceola CD

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training

Session Type: Keynote Sessions

Mar 27 Wednesday | 11:15 am

Keynote FIreside Chat: Twilio

Panelist: Khozema Shipchandler  (Twilio)

Location: Osceola CD

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training

Session Type: Keynote Sessions

Mar 27 Wednesday | 11:30 am

Keynote Fireside Chat: Vonage

Moderator: Eric Krapf  (Enterprise Connect / No Jitter)

Panelist: Savinay Berry  (Vonage)

Location: Osceola CD

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training

Session Type: Keynote Sessions

Mar 27 Wednesday | 11:45 am

Keynote Fireside Chat: Google Cloud

Moderator: Eric Krapf  (Enterprise Connect / No Jitter)

Panelist: Kevin Shatzkamer  (Google)

Location: Osceola CD

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training

Session Type: Keynote Sessions

Mar 27 Wednesday | 12:00 pm

Cold Brew Sponsored by GoTo

Location: GoTo Booth #1111 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Espresso Bar Sponsored by Twilio

Location: Twilio Booth #911 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Espresso Bar Sponsored by Webex by Cisco

Location: Webex by Cisco Booth #1607 – Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Expo Hall Open

Location: Florida Halls A-F

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Expo Hall

Lunch Station Sponsored by AWS

Location: Booth #2235

Session Type: Event Experiences and Networking

Lunch Station Sponsored by Webex by Cisco

Location: Booth #2101

Session Type: Event Experiences and Networking

Lunch Station Sponsored by Zoom

Location: Booth #137

Session Type: Event Experiences and Networking

Photo Booth Sponsored by Intrado

Location: Intrado Booth #905 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Popcorn Cart Sponsored by Vonage

Location: Vonage Booth #818 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Refreshing Beverages Sponsored by Neat

Location: Neat Booth #1419 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Signature Cocktails and Juice Station Sponsored by RingCentral

Location: RingCentral Booth #1819 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Mar 27 Wednesday | 12:30 pm

Designing for The New Era of Customer Engagement - A Twilio Masterclass

Speakers: Rae Weon  (Twilio), Jen Kantardjian  (Twilio), Samantha Stephey  (Twilio)

Location: Sun C

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Sponsored Session

Mar 27 Wednesday | 12:45 pm

Transforming Customer and Guest experience with Conversational AI at Scale. Hear One Customer’s Real-World Insights Gained Along the Way. Then how Generative AI can be much more Than Just a Q&A Bot, Acting on Common and Complex Customer Tasks.

Speakers: Joshua Schechter  (AMELIA), Jason King

Location: Enterprise Case Studies Theater

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Enterprise Connect Theater

Mar 27 Wednesday | 1:10 pm

An Evolving Workplace – Cultivating corporate culture to drive engagement.

Speaker: Daniel Root  (Barco)

Location: Solution Spotlight Theater 1 Booth:119

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Enterprise Connect Theater

Mar 27 Wednesday | 1:20 pm

5 Priorities for Customer Service Leaders to Win in 2024: Proven strategies to realize the potential of AI-powered support

Speaker: Mukesh Mirchandani  (Freshworks)

Location: Solution Spotlight Theater 2 Booth: 2135

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Enterprise Connect Theater

Mar 27 Wednesday | 1:30 pm

The Power Of Personal Branding: Further Your Career & Raise Your Profile

Speakers: Christopher Neto  (Starin), Dominic Kent  (UC Marketing), Josh Blalock  (Jabra)

Location: Enterprise Case Studies Theater

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Enterprise Connect Theater

Mar 27 Wednesday | 1:45 pm

Delight customers and agents with contextual experiences and AI

Speaker: Philip Borden  (Twilio)

Location: Solution Spotlight Theater 1 Booth:119

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Enterprise Connect Theater

Mar 27 Wednesday | 1:55 pm

Powering Efficiency: PSEG's Conversational AI Transformation

Speaker: Rajesh K Sahu  (Omilia)

Location: Solution Spotlight Theater 2 Booth: 2135

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Enterprise Connect Theater

Mar 27 Wednesday | 2:00 pm

Enterprise Leaders Speak Out: Voice Migration--Critical Issues for a (Still) Critical Capability

Moderator: Melissa Swartz  (Swartz Consulting)

Panelists: Scott Johnson  (Cargill), Georges Habalian  (HCA Healthcare), Eric Zweigbaum  (Conair)

Location: Osceola A

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: Collaboration Platforms & UC

Expo Hall Networking Meetup: Making Better Meetings

Location: Community Networking Lounge Booth #1801 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Networking: Topical Meetups

How CX and EX Integration Can Boost Your Business Outcomes

Panelists: Daniel Ziv  (Verint), Rakesh Tailor  (Genesys), Carmit Diandrea  (NICE)

Speakers: Mila D'Antonio  (Omdia), Adam Holtby  (Omdia)

Location: Sun A

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: CX/Contact Center

Navigating the LLM Landscape: Understanding and Leveraging AI-Powered Features

Speakers: Kevin Kieller  (EnableUC), Brent Kelly  (Omdia)

Location: Sun B

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: AI & Automation

Next Generation 911: Are We There Yet?

Panelists: Martha Buyer  (Telecommunications Law), Mark Fletcher  (911inform, LLC), Brooks Shannon  (Esri), Robin Erkkila  (Bandwidth), Jose Alvarado  (Intrado)

Speaker: Irwin Lazar  (Metrigy)

Location: Osceola B

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: Security & Compliance

The Future of Meetings and Meeting Rooms

Panelists: Jeff Smith  (Zoom), Ilya Bukshteyn  (Microsoft), Holger Reisinger  (Jabra), Kevin McMenamy  (NEAT), Jay Mcardle  (HP | Poly Video Products)

Speaker: Prachi Nema  (Omdia)

Location: Sun D

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: Video Collaboration & A/V

Mar 27 Wednesday | 2:15 pm

Telco to Tech-co: Meet your new innovation partner

Speakers: Dave Michels  (TalkingPointz), Madhavi Gupta Gupta  (e& Enterprise), Matt McKernan  (Content Guru)

Location: Enterprise Case Studies Theater

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Free Education

Mar 27 Wednesday | 2:30 pm

Building Your AI Blueprint for CX: Using Artificial Intelligence effectively to impact CX and grow the business.

Speaker: Vijai Shankar  (Uniphore)

Location: Sun C

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Sponsored Session

Mar 27 Wednesday | 2:45 pm

Hydration Break

Location: Sun Foyer

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Session

Mar 27 Wednesday | 3:00 pm

Conversational Intelligence 2024: The Rise of Domain-Specific Language Models

Panelists: Mitch Lieberman  (Fidelity Investments), Jorn Ruisch  (DHL)

Speakers: Dan Miller  (Opus Research), Derek Top  (Opus Research)

Location: Sun D

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session: End-User Led

Track: AI & Automation

Running a Successful RFP for CCaaS Services

Panelists: Shaun Chenault  (Verizon), Ashish Seth  (RingCentral), Jackie McIntyre  (Five9)

Speaker: Julie Gardner  (TechCaliber Consulting)

Location: Sun A

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: CX/Contact Center

UC Plus CC: Making the Integration--And Realizing Its Benefits

Panelists: Lauren Brockman  (Bandwidth), Danita Belcher  (RingCentral), Amey Parandekar  (Webex by Cisco), Carlos Aragon  (Vonage)

Speaker: Blair Pleasant  (COMMfusion)

Location: Sun B

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: Collaboration Platforms & UC

Why Communications/CX Tech Needs a Multi-layered Approach to Security

Moderator: Scott Murphy  (Data Perceptions Inc.)

Panelists: Stephen Semmelroth  (AVANT Communication), Tony Lauro  (Akamai), Vincent Gatti  (eSentire), Josh Crosby  (Cloudflare)

Location: Osceola A

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: Security & Compliance

Mar 27 Wednesday | 4:30 pm

Passport to Prizes Drawing

Location: EC Solution Spotlight Theater #2135 - Expo Hall

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Mar 27 Wednesday | 5:00 pm

Conference Party Sponsored by Twilio

Location: Coquina Lawn

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: Event Experiences and Networking

Mar 28 Thursday | 7:30 am

Conference Breakfast

Location: Sun Lobby

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Event Experiences and Networking

Mar 28 Thursday | 8:00 am

Cloud 2027: How Will Architectures Shift?

Panelists: David Rosenblatt  (World Wide Technology), Paul Ginn  (Mitel), John Akerboom  (Avaya), Shawn Rolin  (Zoom), Jarod Stokes  (Lumen Technologies)

Speaker: Zeus Kerravala  (ZK Research)

Location: Sun C

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: Communications & Collaboration 2027

Optimizing Workplace Tech for Enhanced Employee Experience

Speaker: Melissa Marsh  (PLASTARC)

Location: Sun B

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: Employee Experience

Mar 28 Thursday | 9:00 am

Ensuring High Reliability for Enterprise UCaaS and CCaaS

Panelists: Douglas Knight  (Spectrum Enterprise), Divya Ghai Wakankar  (BICS), Robin Alkeine  (RingCentral), Sanjay Srinivasan, PhD  (Vonage), Gary Sorrentino  (Zoom)

Speaker: Steve Leaden  (Leaden Associates)

Location: Sun A

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: Collaboration Platforms & UC

Enterprise Speech Technology Update

Panelists: Alan Ranger  (Cognigy), Srini Raghavan  (RingCentral), Abhishek Priyam  (Sprinklr)

Speaker: Jon Arnold  (J Arnold & Associates)

Location: Sun C

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Breakout Session

Track: AI & Automation

Mar 28 Thursday | 9:45 am

Hydration Break

Location: Sun Foyer

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass

Session Type: Event Experiences and Networking

Mar 28 Thursday | 10:00 am

Where is Technology Taking the Employee Experience?

Panelists: Robert Lee Harris  (Communications Advantage), Beth Schultz  (Metrigy), Jon Arnold  (J Arnold & Associates)

Speaker: Lisa Schmeiser  (No Jitter / Enterprise Connect)

Location: Sun A

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: General Session

Mar 28 Thursday | 11:00 am

Locknote

Moderator: Eric Krapf  (Enterprise Connect / No Jitter)

Panelists: Sheila McGee-Smith  (McGee-Smith Analytics), Dave Michels  (TalkingPointz), Steve Leaden  (Leaden Associates), Blair Pleasant  (COMMfusion), Zeus Kerravala  (ZK Research)

Location: Sun A

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training

Session Type: General Session