Enterprise Connect Schedule
The Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2025.
Please check back frequently, as updated information is added regularly!
Choose your Pass Type at left to see what sessions are available for you to attend. Click on session titles for full session descriptions. All times noted are in EDT.
Welcome to Enterprise Connect 2025: How to Get the Most out of Your Event
Speaker: Eric Krapf (Informa)
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
AI-Driven Meeting Rooms: Cutting Costs, Boosting Performance, or Compromising Quality?
Panelist: Kevin Cigler (MITRE)
Speaker: David Danto (TalkingPointz)
Pass Type: Premium
Session Type: Impact Summit
First Citizens Bank Case Study: Moving from Infrastructure Management to Business Enablement
Speaker: Abe Smith (SVB A Division of First Citizens Bank)
Pass Type: Premium
Session Type: Impact Summit
Half-Day Training: AI for Business and Technical Professionals
Speaker: Treb Gatte (Marquee Insights)
Pass Type: Training
Session Type: Training
Top 10 Cybersecurity Best Practices for Modern Communications Systems
Speakers: Scott Murphy (Data Perceptions), Richard Yarde (Data Perceptions)
Pass Type: Training
Session Type: Training
Unified CX Strategy: Bridging the Gaps in Enterprise Customer Interactions
Panelists: Chris Morrissey (Zoom), Elizabeth Tobey (NICE), Crystal Miceli (Talkdesk), Ari Winkleman (Webex by Cisco), Matt McGinnis (Five9)
Speaker: Justin Robbins (Metric Sherpa)
Pass Type: Premium
Session Type: Impact Summit
Building the Connected Office for the Next Generation
Speaker: Aaron Roe (Deloitte Technology, Deloitte US)
Pass Type: Premium
Session Type: Impact Summit
Customer Service Blind Spots: Why Leaders Miss the Gaps and How to Fix Them
Speaker: Robin Gareiss (Metrigy)
Pass Type: Premium
Session Type: Impact Summit
Moffitt Cancer Center Case Study: An IT Roadmap for a High-Growth Enterprise
Speaker: Doug Blankenship (Moffitt Cancer Center)
Pass Type: Premium
Session Type: Impact Summit
Can Journey Analytics Drive Digital Channel Success?
Panelists: Elcenora Martinez (Genesys), Andy Traba (NICE)
Speaker: Nicolas de Kouchkovsky (CaCube Consulting)
Pass Type: Premium
Session Type: Impact Summit
KPMG Lakehouse Case Study: Priorities for a Major Upgrade
Moderator: Andy Howard (Howard & Associates)
Speaker: Damon Talley (KPMG)
Pass Type: Premium
Session Type: Impact Summit
Think Big, Connect Better: A Case Study on Strategic Growth
Speakers: Brian Honaker (University of Central Florida), Thomas Densmore (University of Central Florida)
Pass Type: Premium
Session Type: Impact Summit
Keynote Panel: Is There a New Model for Collaboration Technology?
Moderators: Jim Burton (C-T Link), Eric Krapf (Enterprise Connect)
Panelists: Graeme Geddes (Zoom), Kira Makagon (RingCentral), Carlos Quintero (AdventHealth), Mahendra Sekaran (Microsoft), Thomas Kraynak (The Hartford)
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Keynote
Keynote Panel: What's the Case for AI in the Enterprise?
Moderators: Jim Burton (C-T Link), Eric Krapf (Enterprise Connect)
Panelists: Antony Passemard (Google), Vinod Muthukrishnan (Cisco), Ronald Hulen (Fannie Mae), Himanshu Suri (Amazon Connect)
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Keynote
Speaker: Ilya Bukshteyn (Microsoft)
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Keynote
Luminary Keynote: Mike Massimino, NASA Astronaut
Speaker: Mike Massimino
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Keynote
Cold Brew Sponsored by Infobip
Location: Expo Hall - Booth 1011
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Cookies Sponsored by RingCentral
Location: Expo Hall - Booth 307
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Custom Coffee Sponsored by Twilio
Location: Expo Hall - Booth 811
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Espresso Bar Sponsored by Webex by Cisco
Location: Expo Hall - Booth 1607
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Milk Shakes Sponsored by Spectrum
Location: Expo Hall - Booth 1819
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Popcorn Cart Sponsored by Vonage
Location: Expo Hall - Booth 919
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Pretzel Station Sponsored by ASAPP
Location: Expo Hall - Booth 718
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Level Up Your Customer Experience: Achieve AI’s Compound Value with Genesys Cloud
Speakers: Rahul Garg (Genesys), Tony Lehtola (Genesys)
Location: Solution Spotlight Theater
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
Meet, Greet & Repeat: Speed Networking
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Location: Expo Hall
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Session
Breaking Through the Fog: Demystifying UC Interoperability
Moderator: Craig Durr (The Collab Collective)
Panelists: Lance Ford (Zoom), Ilya Bukshteyn (Microsoft), Rich Bayes (Cisco)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: AV/Video
How to Evaluate CX Solutions Based on AI-Powered Benefit Ambitions
Speaker: Simon Harrison (Actionary Ltd)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: CX/Contact Center
Securing AI Applications: Strategies to Prevent Attacks and Mitigate Risks
Speaker: Amy Stapleton (Opus Research)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: AI & Automation
Tackling the Data Management Challenge
Panelists: John Finch (RingCentral), Rakesh Bhatia (Twilio), Lou Blatt (Vonage Applications)
Speaker: Zeus Kerravala (ZK Research)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Strategy & Management
The Digital Work Hub Reimagined: What’s Next for Collaboration and Productivity
Panelists: Gary Sorrentino (Zoom), Sanket Amberkar (Google), Mahendra Sekaran (Microsoft)
Speaker: Beth Schultz (Metrigy)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Collaboration Platforms & UC
Can AI Agents Transform Your Contact Center/CX?
Panelists: Sundar Raghavan (Microsoft), Chang Chang (Webex Customer Experience Solutions - Cisco), Matthew Clare (Google)
Speakers: Jim Lundy (Aragon Research), Sundar Raghavan (Microsoft)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: AI & Automation
Cybersecurity Essentials: Protecting Communications Technology for the Future
Speakers: Scott Murphy (Data Perceptions), Richard Yarde (Data Perceptions)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Security & Compliance
Don’t Believe the Backlash—Generative AI Will Transform CX Sooner Than You Think
Speaker: Max Ball (Forrester)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: CX/Contact Center
Is There a Case for a UC/Contact Center On-Prem or Private Cloud Strategy?
Panelists: Lauren Brockman (Bandwidth), Eric Hanson (Mitel), Andy Tatum (Oracle Communications), Ellaury Hernandez (Telefonica), Dave Murphy (IR)
Speaker: Steve Leaden (Leaden Associates, Inc.)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Collaboration Platforms & UC
Universities Case Study: Enabling the Collaborative Campus
Speakers: Jim Oligney (Florida State University), Michelle Reid (University of West Georgia)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Strategy & Management
Enterprise Keynote Panel: Navigating an Uncertain Future
Moderator: Eric Krapf (Enterprise Connect)
Panelists: Drew Haney (Yum! Brands), Giles Johnson (Avery Dennison), Bill Dzuira (AAA Northeast), Daragh Mahon (Werner)
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Keynote
Speaker: Smita Hashim (Zoom)
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Keynote
Enterprise Connect Awards Announcements
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Keynote
AWS Keynote: AI at the Right Time
Speaker: Pasquale DeMaio (AWS)
Pass Type: Premium, Standard
Session Type: Keynote
Cisco Keynote: Experiences Amplified--How AI Can Fuel Better Employee and Customer Experiences
Speaker: Anurag Dhingra (Cisco Collaboration)
Session Type: Keynote
Cold Brew Sponsored by Infobip
Location: Expo Hall - Booth 1011
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Cookies Sponsored by RingCentral
Location: Expo Hall - Booth 307
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Custom Coffee Sponsored by Twilio
Location: Expo Hall - Booth 811
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Espresso Bar Sponsored by Webex by Cisco
Location: Expo Hall - Booth 1607
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Milk Shakes Sponsored by Spectrum
Location: Expo Hall - Booth 1819
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Popcorn Cart Sponsored by Vonage
Location: Expo Hall - Booth 919
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Pretzel Station Sponsored by ASAPP
Location: Expo Hall - Booth 718
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
AdventHealth Case Study: Achieving Better Management for a Large Meeting Room Estate
Speaker: Chad Hess (AdventHealth)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: AV/Video
Case Study: Redefining Contact Centers--University of Michigan's Shift from On-Premise to Cloud
Speakers: Jennifer Herron (University of Michigan), Craig Griffis (University of Michigan)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: CX/Contact Center
Fannie Mae Case Study: Scaling Success with Microsoft Teams Copilot
Moderator: Tom Arbuthnot (Empowering.Cloud)
Speakers: Ronald Hulen (Fannie Mae), James Redmore (Fannie Mae)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Collaboration Platforms & UC
Meet, Greet & Repeat: Speed Networking
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Post-Session Networking: Achieving Better Management for a Large Meeting Room Estate
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: AV/Video
Post-Session Networking: Implementing Microsoft Teams Copilot at Scale
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Collaboration Platforms & UC
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: CX/Contact Center
How to Avoid the Gotchas in a Complex CCaaS Migration
Panelist: Michelle Vossen (Joy Alan)
Speaker: Julie Gardner (TechCaliber Consulting)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: CX/Contact Center
Making the Most of Your AI Assistant
Speakers: Kevin Kieller (Enable UC), Brent Kelly (Omdia)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: AI & Automation
The Critical Role of Resilience in Your Security Posture
Speaker: Rick Mischka (Avant)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Security & Compliance
Cloud Communications and Convergence: Shaping the Future of Business Connectivity
Speaker: Igor Glubochansky (AT&T)
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
Great Expect AI tions - Welcome to Work in the Age of AI
Speaker: Tim Hernquist (Jabra)
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
Location: Expo Hall
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
AI is Transferring Us to the Future of Work
Panelists: Edwin Margulies (Nextiva), Bruce McMahon (CallMiner), Theresa Gebert (Afiniti)
Speaker: Ian Jacobs (Opus Research)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: CX/Contact Center
Speaker: Ian Trollope (City of Phoenix)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Strategy & Management
MDEP: Will Microsoft's New Android Version Disrupt Your Meeting Room Ecosystem?
Panelists: Dan Root (Barco), Tom Arbuthnot (Empowering.Cloud)
Speaker: David Danto (TalkingPointz)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: AV/Video
Creating an Effective Roadmap to E911 Compliance in Your Enterprise
Speaker: Andrew Brown (Levine, Blaszak, Block & Boothby, LLP)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Security & Compliance
Innovation Showcase: ConTEXTual Communications
Speaker: Dave Michels (TalkingPointz)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Collaboration Platforms & UC
Navigating the Hurdles to Building a Future-Proof AI Roadmap
Panelists: Prashant Kukde (RingCentral), Alicia Gee (Verizon Business), Jeff Smith (Zoom), David Singer (Verint), Ted Smith (Oracle Communications)
Speaker: Nicolas de Kouchkovsky (CaCube Consulting)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: AI & Automation
Re-tool Your Teams (and Users) for AI
Panelists: Erik Delorey (Miratech), Christina Primeau (Google), Bob Serr (Microsoft)
Speaker: Blair Pleasant (COMMfusion)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Strategy & Management
The Future of Customer Interfaces: How Generative AI is Elevating Conversational AI
Panelists: Raj Gupta (Cyara), Rahul Garg (Genesys), Raj Balasundaram (Verint), Michele Carlson (NICE), Gidi Adlersberg (Audiocodes)
Speaker: Mila D'Antonio (Omdia)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: CX/Contact Center
AI Governance—Putting the Horse in Front of the Cart
Panelist: Brian Harrison (Broward College)
Speaker: Melissa Swartz (Swartz Consulting)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: AI & Automation
Best Practices for Implementing NG911
Panelists: Robert Harris (Communications Advantage, Inc.), Robin Erkkila (Bandwidth), Martha Buyer (Martha Buyer, PLLC), Mark Fletcher (911inform, LLC)
Speaker: Irwin Lazar (Metrigy)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Security & Compliance
Maximizing Value from Microsoft Teams and Copilot
Speaker: Kevin Kieller (Enable UC)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Collaboration Platforms & UC
Preventing Agent Burnout: Balancing AI Efficiency with Human Well-Being
Panelists: Kate Hodgins (Nextiva), Rakesh Tailor (Genesys), John Finch (RingCentral), Geoff Foster (Verizon Business), Fabrice Della Mea (Dialpad)
Speaker: David Myron (Omdia)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: CX/Contact Center
Programmable Communications for Business Continuity and Digital Transformation
Panelists: John Bell (Bandwidth), Ivan Ostojic (Infobip), Andy O'Dower (Twilio), Kevin Nethercott (CPaaS Acceleration Alliance)
Speaker: Raul Castanon Martinez (S&P Global Market Intelligence)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Collaboration Platforms & UC
Speaker: Kira Makagon (RingCentral)
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Keynote
Keynote Panel: Have CCaaS Decisions Become CX Platform Decisions?
Moderator: Sheila McGee-Smith (McGee-Smith Analytics)
Panelists: Pasquale DeMaio (AWS), Vinod Muthukrishnan (Cisco), Ryan Nichols (Salesforce), Sinead Aylward (Johnson Controls International), Barry Cooper (NICE), Andy Dignan (Five9)
Pass Type: Premium, Standard
Session Type: Keynote
Keynote Fireside Chat: Cigna Case Study: Capturing AI Benefits for CX—Securely
Moderator: Eric Krapf (Informa)
Speaker: Scott Clarke (Cigna)
Session Type: Keynote
Google Keynote: 5 Ways AI Will Transform Customer Experience and Collaboration
Speaker: Duncan Lennox (Google Cloud)
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Keynote
Cold Brew Sponsored by Infobip
Location: Expo Hall - Booth 1011
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Cookies Sponsored by RingCentral
Location: Expo Hall - Booth 307
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Custom Coffee Sponsored by Twilio
Location: Expo Hall - Booth 811
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Espresso Bar Sponsored by Webex by Cisco
Location: Expo Hall - Booth 1607
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Milk Shakes Sponsored by Spectrum
Location: Expo Hall - Booth 1819
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Popcorn Cart Sponsored by Vonage
Location: Expo Hall - Booth 919
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Pretzel Station Sponsored by ASAPP
Location: Expo Hall - Booth 718
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
AV/Video Case Studies: Meeting Today’s Needs, Shaping Tomorrow’s Strategies
Moderator: Ira Weinstein (Recon Research)
Panelists: Michael Ferry (University of Central Florida), Damon Bistline (Westfield Insurance), Greg Skrobar (Southern Glazer’s Wine & Spirits)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: AV/Video
Meet, Greet & Repeat: Speed Networking
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Rollins, Inc. Case Study: Making the Multi-Cloud Journey Work for You
Speaker: Tony Joseph (Rollins, Inc.)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: CX/Contact Center
UCaaS Migration Success Stories: How Businesses Enhanced User Experience
Moderator: Beth English (EE and Associates)
Panelists: Steve Jarusinsky (Keurig Dr. Pepper), Steven Carroll (Saint Leo University), Melanie Totcky (Citizens Bank), Brett McVay (Advanced Dermatology and Cosmetic Surgery), Michelle Payne (CommonSpirit Health™)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Collaboration Platforms & UC
Post-Session Networking: AV/Video Case Studies
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: AV/Video
Post-Session Networking: Making the Multi-Cloud Journey Work for You
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: CX/Contact Center
Post-Session Networking: UCaaS Migration Case Studies
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Collaboration Platforms & UC
CC and UC Vendors: Should Businesses Consolidate or Diversify?
Panelists: Amir Hameed (RingCentral), Amey Parandekar (Webex by Cisco), David Evans (GoTo), Reggie Scales (Vonage)
Speaker: Diane Myers (Metrigy)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Collaboration Platforms & UC
Generative AI Cost Conundrum: Unpacking ROI and Extracting Business Value
Panelist: Andrew Benson (Envision Radiology)
Speaker: Derek Top (Opus Research)
Session Type: Conference Track Session
Track: AI & Automation
Securing Transactions In Enterprise Customer Interactions
Panelists: Divya Wakankar (BICS), Mark Collier (SecureLogix Corporation), Brett Shockley (Journey.ai), Matt McKernan (Content Guru)
Speaker: Sorrell Slaymaker (Tech Vision Research)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Security & Compliance
Location: Expo Hall - ECS Theater 1235
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Location: Coquina Lawn
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Event Experience and Networking
Overcoming Security and Compliance Challenges in Generative AI
Panelists: Tabice Ward (ChoiceTel), Shawn Rolin (Zoom), Muhammad Muneer (Google), Garth Landers (Theta Lake)
Speaker: Irwin Lazar (Metrigy)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Security & Compliance
Why Every CX Leader Should be Stepping Up their Proactive Outreach Game
Panelists: Lori Pollock (Verizon Business), Luiz Domingos (Mitel), Davor Golac (Amazon Connect)
Speaker: Robin Gareiss (Metrigy)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: CX/Contact Center
Building Trust in Outbound Calling Systems
Moderator: Rob Hilsen (The LookNow Agency)
Panelists: Gerry Christensen (Caller ID Reputation), Mick Moss (TransUnion), Sarah Delphey (Bandwidth), Sean Donadio (SecureLogix)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Security & Compliance
Transformation of Enterprise Networks: Implementing Internet-First Strategies and SD-WAN
Panelists: Anthony Mangino (TechCaliber Consulting), TJ Bondarenka (Wesco Distribution), John Whitaker (Williams)
Speaker: Andrew Brown (Levine, Blaszak, Block & Boothby, LLP)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Collaboration Platforms & UC
General Session: Have We Arrived at the Future of the Workplace Yet?
Moderator: Lisa Schmeiser (No-Jitter)
Speakers: David Maldow (Let's Do Video), Robert Harris (Communications Advantage, Inc.), Dave Michels (TalkingPointz), Irwin Lazar (Metrigy), Jon Arnold (J Arnold & Associates)
Session Type: Conference Track Session
Track: Strategy & Management
Locknote: Will 2025 Be a Year of Transformation?
Moderator: Eric Krapf (Informa)
Panelists: Dave Michels (TalkingPointz), Sheila McGee-Smith (McGee-Smith Analytics), Brent Kelly (Omdia), Jon Arnold (J Arnold & Associates)
Speaker: Steve Leaden (Leaden Associates, Inc.)
Session Type: Conference Track Session
9 Best practices in AI customer service: Realizing the vision of an effortless customer experience
Speaker: Andy Watson (RingCentral)
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
Speaker: Dima Gutzeit (LeapXpert)
Location: Case Studies Theater, Booth 1235
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
Restoring Trust in the Voice Channel with Branded Calling
Speaker: Mick Moss (TransUnion)
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session