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AI: The Essential Vitamin for a Healthy CX

Bob Benner  (Sr. Director of AI Strategy at Talkdesk, Talkdesk)

Location: Solution Spotlight Theater 1 Booth:119

Date: Monday, March 25

Time: 6:30 pm - 6:50 pm

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training - Get your pass now!

Session Type: Enterprise Connect Theater

Vault Recording: TBD


There is no one-size-fits-all approach to AI adoption in the contact center. Whether automating with self-service, empowering agents, or illuminating insights buried in customer data, the journey's starting point hinges on your business priorities.

Join this session to discover how AI is the ‘one-a-day vitamin’ you need for a robust and flourishing CX and what’s the right starting point based on your objectives.

- Fuel business expansion and enhance market presence
- Transform CX into unique and memorable interactions
- Empower agents to be more effective and productive
- Streamline operations and reduce overhead

Attendees will walk away with actionable insights, tailored to their priorities. Come and learn why AI is the essential "vitamin" for a healthy and resilient customer experience ecosystem.