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Enterprise Connect 2024 Schedule

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Automate proactive digital communications that elevate customer interactions and boost productivity.

Brian Heikes  (Director Product Marketing, Cisco)

Marcus Labra  (Senior Manager, Contact Center Applications & Strategic Initiatives, Carnival Cruise Line)

Location: Sun D

Date: Tuesday, March 26

Time: 2:30 pm - 3:15 pm

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training - Get your pass now!

Session Type: Sponsored Session

Vault Recording: TBD

Webex by Cisco

Today's customers want to be in control of how and when they engage with you, and it can be a challenge to know how to adapt to meet these demands. Discover how cloud communications platforms (CPaaS) are helping organizations rich digital messaging channels to proactively engage customers on the channels they prefer, while automating critical customer interactions.
Hear from Carnival Cruise Line and Webex to learn how CPaaS platforms are creating better, more efficient customer journeys while enabling teams to be more productive through low-code AI powered development tools and seamless agent handover when required.
Key Takeaways:

  • Understand the transformative potential of CPaaS on the digital customer journey.
  • Learn how to leverage new, rich digital messaging channels like Apple Messages for Business and Google’s Business Messages for a better customer experience.
  • Gain insights into how automation and AI can help manage critical customer interactions.
  • Discover the benefits of a low-code environment for realizing results quicker and boosting developer productivity.
  • Explore how to deliver seamless digital and human interactions through contact center integration.