Enterprise Connect 2024 Schedule
Case Studies: Keeping Major Contact Center Projects on Track
Robert Wiles (IT Manager, Nelnet)
Elizabeth English (Founder and Principal, EE and Associates)
Luis Fajardo (Chief Information Officer , Life Extension)
Eric Brosius (Vice President for Technology Services, Sun River Health)
Location: Sun A
Date: Monday, March 25
Time: 9:00 am - 9:45 am
Pass Type: 4-Day Conference Pass - Get your pass now!
Session Type: Breakout Session: End-User Led
Track: CX/Contact Center
Vault Recording: TBD
- The main stakeholders in a major contact center project, and what are the challenges in partnering with these organizations?
- Integration challenges you could face, and how to manage third-party integrators
- How to ensure you meet key delivery milestones, and make sure you can deliver a minimum viable product on schedule