Enterprise Connect is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Conversational Intelligence: How Domain-Specific LMs Should Inform Your Intelligent Assistants

Dan Miller  (Lead Analyst & Founder, Opus Research)

Derek Top  (Senior Analyst & Research Director, Opus Research)

Date: Wednesday, March 27

Time: 3:00 pm - 3:45 pm

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass - Get your pass now!

Session Type: Breakout Session: End-User Led

Track: AI & Automation

Vault Recording: TBD

You Are Your Own LLM! These days, many companies capture 100% of the conversations between prospects, customers, and employees through text, chat, conferencing platforms, and over-the-phone. When augmented with records from CRM systems, purchase histories, inventory systems, and knowledge management systems, you have the makings of a robust Domain-Specific Language Model. In this session, Opus Research will be joined by executives involved with putting these models to use to accelerate sales, promote employee efficiency, and propel customers to complete tasks.

  • What exactly is a Domain-Specific Language Model, and how is it used?
  • How do you create a Domain-Specific Language Model? What expertise is required and where do you find it?
  • What specific CX metrics and functions are best served by creating a Domain-Specific Language Model?