Enterprise Connect 2024 Schedule
Decoding Contact Centers: How to Boost Performance and Value
Brad Cleveland (Founding Partner and Senior Advisor, International Customer Management Institute (ICMI))
Location: Hemingway Boardroom
Date: Monday, March 25
Time: 12:00 pm - 4:00 pm
Pass Type: Half-Day Training - Get your pass now!
Session Type: Training
Vault Recording: TBD
- Uncover the potential of technology to improve contact center performance.
- Explore the key factors that shape successful contact centers.
- Learn how to leverage the right tools for efficient contact center operations.
- Understand the fundamental principles governing contact centers and their impact on results.
- How technology can boost accessibility, responsiveness, and first-contact resolution.
- Discover how a well-planned customer access strategy drives informed decisions.
- Harnessing AI, self-service, and human capabilities for superior performance.