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Delight customers and agents with contextual experiences and AI

Philip Borden  (Principal Product Marketing Manager, Twilio)

Location: Solution Spotlight Theater 1 Booth:119

Date: Wednesday, March 27

Time: 1:45 pm - 2:05 pm

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training - Get your pass now!

Session Type: Enterprise Connect Theater

Vault Recording: TBD


Personalized customer experiences are no longer enough. Customer expect the brands they engage with to understand who they are and what they need to accomplish. This requires real-time context about the customer and a deep understanding of their behavior, activity, and preferences. Learn how Twilio Flex empowers Contact Centers, Sales, and Relationship Management teams to drive customer satisfaction and revenue through real-time context that empowers users and AI.