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Enterprise Leaders Speak Out: Voice Migration--Critical Issues for a (Still) Critical Capability

Scott Johnson  (Global Voice Systems Owner - Collaboration Services, Cargill)

Georges Habalian  (Regional Consulting UC Engineer , HCA Healthcare)

Melissa Swartz  (Founder, Swartz Consulting)

Eric Zweigbaum  (Director of IT & Global Telecommunications Lead, Conair)

Date: Wednesday, March 27

Time: 2:00 pm - 2:45 pm

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass - Get your pass now!

Session Type: Breakout Session: End-User Led

Track: Collaboration Platforms & UC

Vault Recording: TBD

Voice telephony remains critical to many business processes throughout enterprises, and companies retain substantial voice investments they seek to modernize and optimize via cloud migration and advanced mobility strategies. Voice teams in many enterprises also have an important role in crafting and executing the contact center architecture and infrastructure strategy. So it remains vital for enterprise IT leaders to understand the dynamics and challenges of delivering enterprise voice telephony for next-generation enterprise communications. In this session, a panel of enterprise leaders who focus on voice service will share a free-ranging, open discussion on what makes a strong enterprise voice strategy, how their companies are moving forward on voice, the challenges they're encountering, and how they see the future evolving for voice. You'll be encouraged to engage with these leaders to get your concerns addressed and gain from their insights.

Takeaways:

  • Has the premises-versus-cloud debate changed post-pandemic? Should every enterprise be planning its cloud migration if it hasn't already moved?
  • How should an enterprise view voice telephony in the context of its larger migration to broader collaboration platforms?
  • What are the thorniest tactical challenges around voice - numbering issues, POTS service charges, monitoring & management?
  • What will enterprise voice service look like in 3 years? Who will be responsible for maintaining it and continuing to plan its future?