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How First Horizon Bank is Reimagining Customer and Agent Experiences with Webex Contact Center

Jason O'Dell  (VP, Voice Services Manager, First Horizon Bank, First Horizon Bank)

Courtenay Godshall  (Director, Product Marketing, Webex by Cisco, Webex by Cisco)

Location: Solution Spotlight Theater 2 Booth: 2135

Date: Tuesday, March 26

Time: 1:20 pm - 1:39 pm

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training - Get your pass now!

Session Type: Enterprise Connect Theater

Vault Recording: TBD

Webex by Cisco

In today’s customer experience technology landscape, the options can seem overwhelming. Businesses need a future-proof, scalable, innovative solution that can support their needs for both today and tomorrow. But how do you choose the right solution?

Join us to hear from First Horizon Bank about why they chose Webex, the results they have seen, and best practices they would share with others embarking on a customer experience and collaboration technology decision journey.

In this interactive session, you’ll gain insights into how First Horizon Bank provides exceptional experiences for their 1.1 million customers, including real-world views on topics such as:

How to win the delicate balance between self-service and human agent engagement to make it a win-win for both customers and agents.

The benefits – both expected and unexpected - of a single platform solution for contact center and collaboration technology

How they are leading the industry in deploying AI-powered tools to address agent burnout before it results in turnover

How the right technology has allowed them to make a big impact on customer, agent, and employee experiences