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March 23-25, 2027
Caesars ForumLas Vegas, NV

Enterprise Connect 2026 Schedule

Keynote: Beyond Friction in Collaboration: How AI and Human Connection Move Work Forward with Zoom

Leo Boulton  (Head of Product, Solutions, & Industry Marketing, Zoom)
Michelle Couture  (Global Lead, Customer Experience Product Marketing, Zoom)
Theresa Larkin  (Head of Zoom Workplace & AI, Zoom)
Chris Morrissey  (General Manager Zoom Customer Experience, Zoom)
Location: Keynote - Forum 118
Date: Wednesday, March 11
Time: 10:00 am - 12:00 pm
Pass Type: All Access, Premium, Summit, Expo Plus
Session Type: Keynote
Vault Recording: Video
Zoom

Work today is defined by complexity and somewhere along the way, work stopped working for people (i.e. too many tools, too many meetings, and too little time for meaningful progress). New Deloitte research, commissioned by Zoom, reveals that meeting friction costs enterprises billions in lost productivity each year.

In this keynote, Zoom shares how next generation collaboration tools are transforming that equation. Learn how AI Companion, CX Insights, and unified workflows reduce friction, accelerate decisions, and empower teams to move from conversation to completion.

See how intelligent automation and human connection together create the conditions for focus, flow, and measurable business impact.