Enterprise Connect 2024 Schedule
Keynote Fireside Chat: Google Cloud
Eric Krapf (GM, Program Co-Chair, Publisher, Enterprise Connect / No Jitter)
Kevin Shatzkamer (Managing Director Engineering GCP Cloud AI & Industry Solutions, Google)
Location: Osceola CD
Date: Wednesday, March 27
Time: 11:45 am - 12:00 pm
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Session Type: Keynote Sessions
Vault Recording: TBD
We've entered a new era of AI, with multi-modality, multi-lingual, and generative capabilities that allow people to build applications that can understand, think and act on information the way that humans do. These innovations are driving an explosion of use cases, impacting every part of the customer journey. In this fireside chat, Kevin Shatzkamer, Managing Director, Engineering GCP Cloud AI & Industry Solutions, Google will discuss this paradigm shift, how Google Cloud is rapidly delivering the advanced, performant, and responsible technology required, and the transformational success customers have achieved over the last year, for agents, employees, and consumers - within and beyond the contact center.