Enterprise Connect 2024 Schedule
Redefining Workspaces: WEM Trends that Enhance the Employee Experience
Juanita Coley (CEO & Founder, Solid Rock Consulting)
Date: Tuesday, March 26
Time: 3:00 pm - 3:30 pm
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass - Get your pass now!
Session Type: Breakout Session
Track: CX/Contact Center
Vault Recording: TBD
In an era where the workforce landscape is rapidly changing, employee engagement and satisfaction have become paramount. Traditional ways of managing a workforce no longer suffice, especially with the rise of remote working, flexible hours, and an increasing emphasis on work-life balance. As enterprises grapple with these challenges, the importance of Workforce Engagement Management (WEM) is gaining momentum. In this session, a leading industry expert on WEM will delve into the latest trends and discuss how organizations can leverage these insights to curate an enriched employee experience, fostering both productivity and well-being. The focus will be on actionable strategies that ensure that every employee feels valued, heard, and equipped to perform at their best.
- Discover how WEM, WFM, WFO are different but have tremendous impacts on each other.
- Discover cutting-edge WEM trends shaping the future of workplaces and how they impact employee well-being and productivity.
- Understand the direct correlation between improved employee experiences and enhanced customer experiences.
- Learn about the balance between automation, AI, and human touch in ensuring a vibrant and engaged workforce.