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Enterprise Connect 2024 Schedule

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The Next Wave of CX Excellence: Transparency in Customer Phone Calls

Michael Coleman  (VP of Channel Sales, First Orion)

Location: Sun C

Date: Tuesday, March 26

Time: 2:30 pm - 3:15 pm

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training - Get your pass now!

Session Type: Sponsored Session

Vault Recording: TBD

First Orion

More than 60% of people say a missed call could affect their perception of your business and 85% of people agree that calls from unknown numbers feel illegitimate. Enterprises of all sizes are looking to enhance their customer experience and make a lasting impression on their clients. When a company misses an opportunity to connect with its customers, it costs time and money and can create a negative experience with your brand.

To restore trust and transparency in the phone call and increase customer engagement, enterprises should look at cost-effective measures that can dramatically impact ROI and customer loyalty. With branded calling solutions, you can set clear, upfront expectations with your clients before they even answer their call. When people know who is calling them, they’re more engaged and ready to talk, leading to better satisfaction for the customer and improved results for your business.

Takeaways:

- Why the phone call is a key component of the customer experience

- What are customer communication preferences and how does it affect their perception of your business

- How enterprises are using branded calling today and what they can expect with more transparent communication