Josh Streets is Founder and CEO of Scoreboard Group Consulting. He has spent the last 20+ years in contact center leadership, executive leadership, consulting and advisory. He is widely known as a thought leader in the industry, working alongside many of today's leading brands. Transformation and modernization of customer and employee experiences has been his career-long purpose.
Josh's teams engagements traditionally meet at the intersection of CX, AI, Ops & IT. He is a strategist at heart, who enjoys being the liaison between executives to assess, create and deliver strategy + tactics toward best in class.
Josh is a sought-after speaker who has presented at many leading industry events over the years including Execs in the Know, ICMI Expo, Quality & Training Conference, GTACC Roundtables, Service Management World, etc. You can always find his most recent thoughts and opinions on the future of business via LinkedIn.
Areas of Expertise:
- Customer Experience
- Contact Center Strategy
- Operational Excellence
- Voice of the Customer/Employee
- Artificial Intelligence
- Executive Level Advisory
- Customer Relationship Mgmt
- Omni-Channel Marketing & Sales
- Business Intelligence
- IT Service Desk Innovation