Enterprise Connect 2024 Schedule
5 Priorities for Customer Service Leaders to Win in 2024: Proven strategies to realize the potential of AI-powered support
Mukesh Mirchandani (SVP - Global Solution Engineering, Freshworks)
Location: Solution Spotlight Theater 2 Booth: 2135
Date: Wednesday, March 27
Time: 1:20 pm - 1:40 pm
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training - Get your pass now!
Session Type: Enterprise Connect Theater
Vault Recording: TBD
Generative AI is revolutionizing customer service, shifting from experimentation to widespread adoption. By 2025, Gartner expects 80% of service organizations to integrate it. This shift is crucial for enhancing both agent and customer experiences, making it a top priority. From productivity enhancements to self-service bots, generative AI will reshape customer service in 2024. To prepare, we outline key strategies:
- Drive personalized engagement and elevate CSAT.
- Enhance agent productivity with AI copilots and unified workspaces.
- Embrace omnichannel engagement for digital-first customers.
- Utilize AI insights for operational efficiency.
- Learn from successful leaders implementing AI in customer service.
Prepare now to stay ahead of the curve in 2024 and beyond.