Enterprise Connect 2024 Schedule
Contact Centers/CX 2027: What Will Drive the Market
David Myron (Principal Analyst, Omdia)
Nathalie DeChellis (Senior Director, Product Marketing, Genesys)
Ben Evans (Chief Partnerships Officer, Afiniti)
Elizabeth Tobey (Head of Marketing, Digital Solutions Group, NICE)
Jono Luk (VP of Product Management - Webex Contact Center and Admin, Security, Data & Shared Experiences, Webex by Cisco)
Location: Sun D
Date: Tuesday, March 26
Time: 8:00 am - 8:45 am
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass - Get your pass now!
Session Type: Breakout Session
Track: Communications & Collaboration 2027
Vault Recording: TBD
- What business needs will be driving AI adoption in 3 years, and how well will the state of the art in AI be able to meet these needs?
- What factors will drive CCaaS adoption, and how extensive will the migration be by 2027?
- What changes will the agent workforce undergo in the next 3 years, and what technologies and strategies will be needed to respond to the evolution?
- Will enterprises see a business driver for integrating their UCaaS and CCaaS systems, and will this lead to adoption of single-vendor platforms for both capabilities?