Enterprise Connect 2024 Schedule
Contact Centers/CX 2027: What Will Drive the Market
David Myron (Principal Analyst, Omdia)
Date: Tuesday, March 26
Time: 8:00 am - 8:45 am
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass - Get your pass now!
Session Type: Breakout Session
Track: Communications & Collaboration 2027
Vault Recording: TBD
- What business needs will be driving AI adoption in 3 years, and how well will the state of the art in AI be able to meet these needs?
- What factors will drive CCaaS adoption, and how extensive will the migration be by 2027?
What changes will the agent workforce undergo in the next 3 years, and what technologies and strategies will be needed to respond to the evolution?
- Will enterprises see a business driver for integrating their UCaaS and CCaaS systems, and will this lead to adoption of single-vendor platforms for both capabilities?