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Enterprise Connect 2024 Schedule

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CPaaS and Digital Transformation: What Leaders Need to Know

Raul Castanon  (Senior Analyst, S&P Global Market Intelligence)

Anthony Bartolo  (Chief Operating Officer, Bandwidth)

Vikram Khandpur  (Senior Vice President CPaaS Products and Developer Experience, Vonage)

Natalie Gibralter  (Vice President of Product for Azure Communication Services, Microsoft)

Vanessa Thompson  (Vice President, Marketing, Twilio Communications)

Location: Sun B

Date: Monday, March 25

Time: 9:00 am - 9:45 am

Pass Type: 4-Day Conference Pass - Get your pass now!

Session Type: Breakout Session

Track: CPaaS & Programmable Communications

Vault Recording: TBD

CPaaS propelled the rise of digital-native companies that have disrupted numerous sectors including retail, communications, hospitality and transportation. It is now expanding beyond early adopters, however, the mainstreaming of programmable communications remains a work in progress. In this session, a leading analyst will share findings from their Voice of the Enterprise and Voice of the Consumer 2023 surveys showing how CPaaS remains a key enabling technology for digital transformation and outline key considerations for evaluating this technology.
Takeaways

  • Which businesses are harnessing CPaaS to improve the customer experience and gain a competitive edge?
  • What are the key verticals and use cases for CPaaS?
  • Which sector will be the next to be disrupted?
  • What are the challenges that organizations should watch out for?
  • What lies ahead: Unpacking the modern CPaaS technology stack and emerging use cases