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Enterprise Connect 2024 Schedule

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CPaaS and Digital Transformation: What Leaders Need to Know

Raul Castanon  (Senior Analyst, S&P Global Market Intelligence)

Date: Monday, March 25

Time: 9:00 am - 9:45 am

Pass Type: 4-Day Conference Pass - Get your pass now!

Session Type: Breakout Session

Track: CPaaS & Programmable Communications

Vault Recording: TBD

CPaaS propelled the rise of digital-native companies that have disrupted numerous sectors including retail, communications, hospitality and transportation. It is now expanding beyond early adopters, however, the mainstreaming of programmable communications remains a work in progress. In this session, a leading analyst will share findings from their Voice of the Enterprise and Voice of the Consumer 2023 surveys showing how CPaaS remains a key enabling technology for digital transformation and outline key considerations for evaluating this technology.
Takeaways

  • Which businesses are harnessing CPaaS to improve the customer experience and gain a competitive edge?
  • What are the key verticals and use cases for CPaaS?
  • Which sector will be the next to be disrupted?
  • What are the challenges that organizations should watch out for?
  • What lies ahead: Unpacking the modern CPaaS technology stack and emerging use cases