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Enterprise Connect 2024 Schedule

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How Intelligent Automation and Organizational Change Management will Turbo Boost Your IT Initiatives

Mark Bangerter  (Senior Director, Technology , Johnson & Johnson)

Location: Sun B

Date: Wednesday, March 27

Time: 9:00 am - 9:30 am

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass - Get your pass now!

Session Type: Breakout Session: End-User Led

Track: AI & Automation

Vault Recording: TBD

Got a major technology rollout coming up; or are you struggling with a project already under way? See how Johnson & Johnson has used Experience Design (XD), Organizational Change Management (OCM), and personalized communications at scale to accelerate the implementation of collaboration technologies across its global organization, and then rapidly scaled these capabilities through the use of Intelligent automation. Join the head of their Digital Workplace Technology Practice who will share how this approach supported J&J in spinning off its multi-billion-dollar consumer business, and learn about their top 10 tips for how to apply these new ways of working to your organization.
Takeaways:

  • How J&J leveraged XD and OCM practices to streamline the experience for one of the world's biggest-ever corporate spin-offs
  • How J&J used Intelligent Automation to scale the migration, automating over 15 million tasks.
  • How you can apply these techniques and processes to your organization.