Enterprise Connect is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Enterprise Connect 2024 Schedule

Sign In Create Account Export | Need Help?
All Sessions Speakers My Schedule

Instant Impact: Skyrocket Your Contact Center's ROI with Generative AI

Edwin Margulies  (Chief Evangelist at Nextiva)

Location: Sun D

Date: Tuesday, March 26

Time: 4:30 pm - 5:15 pm

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training - Get your pass now!

Session Type: Sponsored Session

Vault Recording: TBD

Nextiva

Practical Applications of Generative AI in Contact Centers.

You've probably heard a lot about Generative AI, but can it really help boost your contact center's productivity, sales conversions, and agent performance? Yes, it can. In this session, we'll explore how to use AI in your contact center and highlight use cases that can deliver a quick return on investment. Join us to learn:

- Where to find low-hanging fruit to achieve quick wins in your contact center

- How to create a business case for using Generative AI

- How to avoid the pitfalls of taking on too much at once

- Tips for balancing automation and live agent assistance to achieve optimal results