Speakers

Edwin Margulies is the Chief Evangelist at Nextiva. He co-founded Thrio and played a crucial role in creating modern omnichannel and AI-based CX solutions deployed worldwide. Edwin is a pioneer in the adoption of conversational commerce, process automation, and virtual contact centers. He has an impressive track record of driving growth and creating value, leading to successful acquisitions by major global companies like Oracle, Five9, and Nextiva. Edwin has been a thought leader for more than four decades and has authored 18 published books and 11 patents, including "Social Engagement for Customer Care" and "Understanding the Voice Enabled Internet." Apart from his professional achievements, Edwin and his wife also run a non-profit animal sanctuary on their ranch in Central Texas.

Presenting:

• Instant Impact: Skyrocket Your Contact Center's ROI with Generative AI