Speakers
Edwin Margulies, Chief Evangelist, Nextiva
Edwin Margulies is a visionary and seasoned executive with over four decades of experience in launching and scaling high-tech solutions in the contact center and social networking domains. He is passionate about fostering a culture of innovation and collaboration to constantly improve on the customer experience. He has a proven track record of creating value and driving growth for his companies and partners, leading to successful exits and acquisitions by global giants such as Intel, Oracle, Five9, and Nextiva. Most recently, he was the CEO and co-founder of Thrio which is now part of Nextiva. The cloud-native platform leverages AI to deliver seamless customer service solutions across multiple channels and geographies. Edwin is driven by a mission to bring humanity to the customer experience with cutting-edge technologies and best practices. Margulies is an influential thought leader in his field, having authored 18 published books and 11 game-changing patents. He is passionate about usability and human factors, and has conducted hundreds of audits and benchmarks for automation systems and websites. He is also a huge advocate of open architecture standards, and cultivated several initiatives ratified by industry organizations. His indomitable start-up spirit was honed during college, having sold books door-to-door for tuition and rent money. His peers call him a “serial entrepreneur.”