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Vertical Focus: Communications Strategy for Government Entities

Michael Butler  (Director of Network Services, Palm Beach County)

Location: Sun C

Date: Tuesday, March 26

Time: 9:00 am - 9:30 am

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass - Get your pass now!

Session Type: Breakout Session: End-User Led

Track: Vertical Industry Focus

Vault Recording: TBD

Governments from the municipal to the federal level have a wide range of rapidly-changing needs relating to their communications systems - and many of these systems are on the front lines of critical events. In this session, the Director of Network Services for Palm Beach County, FL, population almost 1.5 million, will discuss the major issues his county must deal with - everything from emergency response to contact centers to security and compliance, supporting everything from elections to mass transit to disaster preparation and response. He'll describe the challenges Palm Beach County has encountered as it meets the communications needs of its citizens and employees, and what's going into the county's longer-term strategic planning.

  • How Palm Beach County is keeping its technology estate up to date in a time of rapid change
  • How to plan for disasters and emergency response, and lessons Palm Beach County has for government entities in a time when climate disasters are becoming more frequent and widespread
  • How the county's IT leadership works with government officials and departments to ensure service is resilient and compliant What's on the county's strategic roadmap, and how it plans for technology investments