Speakers
Mark Fletcher, VP Public Safety, 911inform, LLC
Mark J. Fletcher, ENP, is a renowned expert in emergency communications and a leading authority on Next Generation 911 (NG911) systems, particularly in the enterprise space. With a career spanning over four decades, Fletcher has become a trusted voice in the public safety and telecommunications industries, known for his advocacy, technical expertise, and commitment to improving emergency services. He is best known for his leadership role at Nortel and Avaya. As Avaya’s Chief Architect for Public Safety Solutions, Fletcher was instrumental in integrating NG911 functionality into Unified Communications (UC) platforms, where his work earned him 14 US Patents. His efforts on Kari’s Law and RAY BAUM’S Act ensure businesses provide accurate location information and direct access to 911 services. Currently, Fletcher serves as VP of Public Safety Solutions at 911inform, which provides enhanced NG911 solutions for enterprises, focusing on real-time location tracking, system integration, and enhanced situational awareness. Under his technical guidance, 911inform has grown into a significant player in the NG911 market, known for innovative solutions that connect enterprises directly to emergency responders. Fletcher has served in multiple advisory roles for the Federal Communications Commission (FCC), including the Emergency Access Advisory Committee (EAAC), and the Disability Advisory Committee (DAC). Most notably, he was an advisor on the FCC’s Task Force on Optimal PSAP Architecture (TFOPA), which was responsible for advising the FCC on how to improve the architecture and security of Public Safety Answering Points (PSAPs) as they transition to NG911. Fletcher is also deeply involved with the National Emergency Number Association (NENA), where he holds the position on the National Board of Directors as the Northeastern Regional Director, and the certification as an Emergency Number Professional (ENP). In addition to these roles, Fletcher is a recognized advisor to both public safety organizations and private sector enterprises. Current Board level positions include: The Kari Hunt Foundation The Denise Amber Lee Foundation The NG911 Institute RapidSOS Technical Advisory Board