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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services.

Mark FletcherVP Public Safety Solutions911 Inform, LLC

Since 1980, “Fletch” has contributed to various roles in the Public Safety / Telecommunications industry, initially serving as a Police Dispatcher and Special Officer in New Jersey. The next decade and a half of his career as a Telecom Manager and field technician maintaining private corporate voice networks he guided customers through Y2K, delivered transitions from TDM to VoIP, to SIP; and then WebRTC. After joining Nortel in 2003 and then Avaya in 2010, his work with the Office of the CTO led to 14 US Patents all focusing on collecting and delivering NG911 additional data to PSAP/ECCs, as well as multimedia call handling functionality for emergency call takers. 

Recognized for his customer advocacy, and his work on Public Safety Standards, he was honored by the NG911 Institute in 2013, with the Industry/Technology Professional Private Sector Award by Congress. In 2015 he received the NENA President’s Award for his work on Kari’s Law, and on February 16, 2018, alongside Hank Hunt and his family, he was in the Oval Office to witness the President’s signing of the Kari’s Law Act of 2017, authored by him, into the law of the land. 

A year later, on February 6, 2019, as Avaya’s Chief Architect for Public Safety, he designed the architecture for the world’s first Enterprise NG911 Additional Data Repository in a partnership with RapidSOS that delivered additional location data details and floorplans to the PSAP. As Vice President of Public Safety Solutions at 911inform, Fletcher expanded that capability with a two-way data flow between the Enterprise and the 9-1-1 PSAP demonstrating a NG911 digital transformation roadmap and ensuring the NENA i3 standards are implemented for the Enterprise. 

Fletch is a regular keynote speaker at industry events worldwide and maintains several popular Blog and Podcast series at http://Fletch.TV. He has published several articles in Network World covering Public Safety and Emergency Communications, and maintains membership in NENA, EENA, and APCO International. He currently holds board positions on the NENA Institute Board, the SCTC Vendor Advisory Committee as Vice President of Education/VAC Webinars, and the RapidSOS Technical Advisory Board. 

Fletch’s previous appointments include several terms on the APCO Standards Development Committee, and Federal appointments under the Federal Advisory Committee Act contributing to the Emergency Access Advisory Committee (EACC), the Task Force for Optimized PSAPA Architectures (TFOPA), and several sessions of the Disability Advisory Committee (DAC). His current appointment is to the newly formed Ending 9-1-1 Fee Diversion Now Strike Force under the FCC as a Subject Matter Expert Advisor. 

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