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Enterprise Connect - 2022

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Mark FletcherVP Public Safety Solutions911inform, LLC

Since 1980, “Fletch” has contributed in various roles in the Public Safety / Telecommunications industry. Initially serving as a Police Dispatcher and Special Officer for several years in New Jersey, with the remainder of his career telecom related. Fletch holds 14 US Patents focusing on NG911 additional data to ECCs, as well as multimedia call handling functionality for call takers.

Recognized for his customer advocacy, and his work on Public Safety Standards, he was honored by the NG911 Institute in 2013, with the Industry Professional - Private Sector Award by Congress. In 2015 he received the NENA President’s Award for his work on Kari’s Law, and on February 16, 2018, with the Hunt family, was in the Oval Office to witness the President’s signing of the Kari’s Law Act of 2017, authored by him, into the law of the land.

A year later. on February 6, 2019, as Avaya’s Chief Architect for Public Safety, he designed the world’s first Enterprise NG911 Additional Data Repository in a partnership with RapidSOS delivering additional location data and floorplans to the ECC. In his current role as Vice President of Public Safety Solutions at 911inform, Fletcher expands that capability with a two-way data flow between the Enterprise and the 9-1-1 ECC enabling connected building digital information demonstrating the power behind the NENA i3 standards. The solution won the Frost and Sullivan Product Innovation Award two years running.