Speakers
Rakesh Tailor, VP, Product Management, WEM, Genesys
Rakesh Tailor is VP of Product Management for Workforce Engagement Management in Genesys Cloud, which include Recording, Quality Management, Survey, Speech and Text analytics, Employee Development, Gamification, Workforce Management and Supervisor Copilot. Rakesh joined Genesys in 2006 as part of the acquisition of VoiceGenie, a VoiceXML based platform startup. His 23 years of experience in contact center technology and solutions span a variety of roles, including Software Development, R&D Management, Solution Architecture and Product Management.