Daniel Ziv, Vice President - Experience Management and Analytics, Verint
Daniel has been leading Verint's VoC analytics offerings and strategy since 2002 and has been instrumental in implementing AI and CX Automation solutions with many Global 1000 organizations.
Daniel has helped hundreds of Customer Care and CX executives to operationalize market leading speech, text, and real time analytics solutions. These solutions combine direct, indirect, and inferred customer feedback and generate actionable insights that enhance EX and CX with quantifiable impact and ROI.
Daniel is a published author and frequent speaker at leading industry events. He is a patent holder and industry pioneer of speech analytics.
He holds an MBA, Magna Cum Laude, in Marketing from Tel-Aviv University and BSc. Cum Laude, in Electrical Engineering from the Technion Institute of Technology.