Enterprise Connect 2024 Schedule
Is Gen AI Already Delivering Business Value to Enterprise CX?
Sheila McGee-Smith (President & Principal Analyst, McGee-Smith Analytics)
Date: Monday, March 25
Time: 2:00 pm - 2:45 pm
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training - Get your pass now!
Session Type: Keynote Panel
Vault Recording: TBD
- Is automation of customer interactions the primary goal of companies pursuing AI deployments, or are applications that support agents equally important?
- Can companies that still operate on-premises contact center solutions take advantage of generative AI advancements? Is CCaaS a prerequisite for incorporation of AI into CX?
- What kind of innovation should today’s CCaaS customers be looking for from their existing vendors? How should they evaluate whether it is time to move to a solution more aggressively building on generative AI?