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Job Shifting: Where and How AI is Eliminating & Adding CX Positions

Robin Gareiss  (CEO & Principal Analyst, Metrigy)

Date: Monday, March 25

Time: 8:00 am - 8:45 am

Pass Type: 4-Day Conference Pass - Get your pass now!

Session Type: Breakout Session

Track: CX/Contact Center

Vault Recording: TBD

For years, a key concern about AI is that it would take jobs from people. Though we have not yet seen evidence of layoffs because of AI, we have measured hard data on how it will impact hiring moving forward. During this session, you’ll learn:

  • How is AI affecting hiring practices in the contact center?
  • What types of AI have the most profound impact on staffing?
  • Is generative AI causing layoffs?
  • What new jobs will emerge because of AI, and why?
  • What can you do to ensure your enterprise is well-positioned as AI adoption grows?